Shottenkirk--the dealer that calls the cops on its customers!
On March 6, 2021 I purchased a Hyundai Sonata Hybrid from Shottenkirk Hyundai in Canton, GA. As part of the sales agreement, the dealership agreed to reimburse the the first two months of my payments. I was given a “We Owe” form, signed by the sales manager and told I would receive my check in the mail once they had “been funded by corporate”.
After approximately 6 weeks I had not received my check and contacted the dealership to find out when I could expect it. I was put through to finance and left a message. Rinse and repeat. After more unfruitful attempts, I spoke with B. He said he didn’t have access to the information needed to help me, but the general manager RR was in a meeting (of course) and he would pass my info along. I asked for direct contact info, and was given a non-functioning phone number and an email.
I went ahead and emailed the manager and here is the exchange:
Good morning
This is RR and I apologize for not getting back to you sooner. This is the first time I’ve heard that you were trying to get a hold of me.
I’d be more than happy to honor your “we owe”; however, you would have to come pick up check. Can you tell me what works for you?
Hi RR
As I'm sure you can understand, I am highly doubtful this is the first time you've heard about my issue--I've spoken with CW, B, and left a number of messages as well as this email you finally decided to respond to.
I can pick up my check this evening. Please let me know what time it will be ready.
Dealer manager response:
Why would I lie to you ma’am.
I do not know who you are?
I don’t have to honor the “we owe” if you don’t believe me.
Shottenkirk customer service at its finest!
Long story short, after submitting a complaint with Hyundai Corporate and the BBB, the manager finally agreed I could come pick up my check that Friday. On Friday morning I drove the 40 minutes to the dealership. I asked the receptionist for my check which was not in her desk drawer, so she went to speak with the manager in his glassed-in office in the back. She came back and told me I’d have to come back that afternoon. I informed her I wouldn’t leave until I got my check or the manager came to speak to me. I was frustrated and raising my voice. I noticed the manager flee his glassed-in office to a back room out of view, leaving the 20-some-year-old receptionist to deal with me.
B, the aforementioned wrong-telephone-number-giving salesman came up and asked what was going on and tried to get me to leave and come back that afternoon. I declined, and B and I exchanged further words. He told me that RR said Friday, but not Friday morning specifically—exactly the sort of juvenile behavior I had come to expect from a Shottenkirk employee. I replied he had had 4 days to get this check ready and that they were lying to me again hoping I would drop the issue. At this point another employee came out. I explained and he told me to come back that afternoon. I refused and he told me to leave the dealership. I refused to do that either, so he threatened to call the police. I told him I wasn’t leaving and he called 911. I stayed to speak with the police. The officer spoke with an employee, returned and told me if I came back at 3pm they would personally escort me into the dealership to pick up my check.
I returned at 3pm and the officer escorted me in. There were a number of customers present, so I’m sure they were wondering why I needed a police officer with me—hopefully they recognized it as somewhat of a bad sign and took their business elsewhere. In any case, I was given my check and opened it on the spot. As a final, parting “F**k you”, they wrote the check for $100 less than I was due. I’m sure I’ll be receiving a payment for that $100 in the mail any day now…
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.
After approximately 6 weeks I had not received my check and contacted the dealership to find out when I could expect it. I was put through to finance and left a message. Rinse and repeat. After more unfruitful attempts, I spoke with B. He said he didn’t have access to the information needed to help me, but the general manager RR was in a meeting (of course) and he would pass my info along. I asked for direct contact info, and was given a non-functioning phone number and an email.
I went ahead and emailed the manager and here is the exchange:
Good morning
This is RR and I apologize for not getting back to you sooner. This is the first time I’ve heard that you were trying to get a hold of me.
I’d be more than happy to honor your “we owe”; however, you would have to come pick up check. Can you tell me what works for you?
Hi RR
As I'm sure you can understand, I am highly doubtful this is the first time you've heard about my issue--I've spoken with CW, B, and left a number of messages as well as this email you finally decided to respond to.
I can pick up my check this evening. Please let me know what time it will be ready.
Dealer manager response:
Why would I lie to you ma’am.
I do not know who you are?
I don’t have to honor the “we owe” if you don’t believe me.
Shottenkirk customer service at its finest!
Long story short, after submitting a complaint with Hyundai Corporate and the BBB, the manager finally agreed I could come pick up my check that Friday. On Friday morning I drove the 40 minutes to the dealership. I asked the receptionist for my check which was not in her desk drawer, so she went to speak with the manager in his glassed-in office in the back. She came back and told me I’d have to come back that afternoon. I informed her I wouldn’t leave until I got my check or the manager came to speak to me. I was frustrated and raising my voice. I noticed the manager flee his glassed-in office to a back room out of view, leaving the 20-some-year-old receptionist to deal with me.
B, the aforementioned wrong-telephone-number-giving salesman came up and asked what was going on and tried to get me to leave and come back that afternoon. I declined, and B and I exchanged further words. He told me that RR said Friday, but not Friday morning specifically—exactly the sort of juvenile behavior I had come to expect from a Shottenkirk employee. I replied he had had 4 days to get this check ready and that they were lying to me again hoping I would drop the issue. At this point another employee came out. I explained and he told me to come back that afternoon. I refused and he told me to leave the dealership. I refused to do that either, so he threatened to call the police. I told him I wasn’t leaving and he called 911. I stayed to speak with the police. The officer spoke with an employee, returned and told me if I came back at 3pm they would personally escort me into the dealership to pick up my check.
I returned at 3pm and the officer escorted me in. There were a number of customers present, so I’m sure they were wondering why I needed a police officer with me—hopefully they recognized it as somewhat of a bad sign and took their business elsewhere. In any case, I was given my check and opened it on the spot. As a final, parting “F**k you”, they wrote the check for $100 less than I was due. I’m sure I’ll be receiving a payment for that $100 in the mail any day now…