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Eric H.

Savannah, GA

12/31/2024

Catégorie : Service

Tires and Oil Change

I purchased my 2016 Hyundai Genesis from the dealership in 2016 when it was Savannah Hyundai. Since that time the company has Savannah Hyundai, Peacock Hyundai and now AutoNation. I've only serviced my vehicle at this dealership. I've filed a complaint before about a different vehicle but nothing was done to resolve the issue. The purpose for my complaint is because I recently took my vehicle to AutoNation because my driver's door would not open. I received a message from the service tech showing my car up a rack where they are checking my tires. I brought it in for my door not unlocking. I recently went over 50,000 miles on this vehicle. I only bring my car to this dealership and they show me tires that are literally shreded. I took my 2013 Genesis a few months ago and I was told that I needed 4 new tires and brakes after having a conversation with the representative he misspoke and recanted and said i only needed 2 tires. I gave them approval to make the repair. Now concerning my 2016 Genesis. I've been taking my car to them for tire rotations and oil changes since purchasing the car. I most recently took to them this year in May and again in December 3rd for oil change and rotation. Either they lied and didn't rotate my tires in May and December or then rotate bad tires. Either way my family could have been killed driving on those tires. I could have been killed. Just like my primary care doctor, I look for this dealership to maintain my cars and if anything is wrong let me know. In this case I told about my tires that I understand are the original tires but how do you rotate them twice this year and not bring it my attention until I need my door lock checked on the drivers side? Thank God I was killed. I'm disappointed because I've left several messages with the manager but no return call.

Bobby D.

Rincon, GA

07/01/2024

Catégorie : Service

This is a terrible place. STAY AWAY!

These people are all liars and crooks. The service department is the worse. I have filed numerous complaints on these people concerning the treatment I received here and them damaging my vehicle . I got so frustrated with dealing with there people that I traded the brand new car I just purchased in January and bought a Toyota from another dealership Sanjay so I would not have to deal with these people . I owed over $33.000 on the Elantra and it had depreciated so much since January . It was valued at $21.000 , yes a brand new vehicle with less than 7000 miles so I had to put $11.000 down on the new Toyota just to offset the negative equity , but I gladly did so just to get away from those crooks at Autonation . Please stay away from these people. Look at their rating on the BBB. The BBB discredited them because they have so many complaints against them that they don’t even try to resolve. For your sanity do business elsewhere .

Christine B.

Savannah, GA

06/18/2023

Catégorie : Service

Sales

Djaun did an excellent job..I came for service on my 2017 sonata and left with a 2023 kona..a few day later came back Alana helped me she did a great job as well, showed me more things the kona could do. I thank Djaun for being patient with me had a great experience.

John W.

Pooler, GA

08/25/2022

Catégorie : Service

For your information, neither the address nor the phone number is correct on this page

An organization that can't even keep the contact details correct is not one with which would ever feel comfortable doing business with. And, since they don't want to do warranty repairs, you shouldn't either.

John W.

Pooler, GA

08/25/2022

Catégorie : Service

All they do is ignore me

On Monday Aug 21,2022 my 2018 Ioniq plug-in hybrid stopped working. I had it towed to Savannah Hyundai to be repaired. They did not contact me. Tuesday Aug 22, after leaving 3 messages, I took a taxi to the dealership which cost me $50. They informed me that they were too busy to do anything for me for 2 weeks. After trying to deal with them, I had to take a taxi home which cost me another $51.50. Since then they have not told me what is going on with my car. I am a single 78 year old man with no other form of transportation and am running out of food. I call them daily, leave messages because they never answer the phone, and they never call back. My car is still under warranty, and they apparently aren't interested in fixing it.

Samuel R.

Savannah, GA

08/03/2022

Catégorie : Service

Don't take your car to AutoNation Savannah for servicing!

I took my 2017 Elantra in for its regular servicing and recommended servicing. This is only my 2nd time taking my car to this dealership since AutoNation acquired it. The previous servicers were Savannah Hyundai and Peacock Hyundai, both at the same location. My car is now running rough and seems like it wants to cut off. The check engine light is on. I called to ask if I could bring it in to have this checked out. No concern was shown for my situation. I was told I'd need to have my car towed in and they might be able to get to it within 2 weeks. I never had this problem with the previous owners. The previous time I took my Elantra to AutoNation I was charged for a service that was covered by my warranty. They did correct that after I pointed that out to them. I shouldn't have to keep complaining about service!

Musheerah E.

Savannah, GA

07/06/2022

Catégorie : Service

AWFUL EXPERIENCE WITH GENERAL MANAGER

I DO NOT RECOMMENDED AUTONATION HYUNDAI OF SAVANNAH TO ANYONE. THE GENERAL MANAGER CHRIS SCHIMEK DISRESPECTED ME AND INSULTED MY INTELLIGENCE. I EXPLAINED TO HIM THIS IS MY THIRD TIME COMING TO THEM TO FIX MY 2013 HYUNDAI ELANTRA THAT HAD WATER DAMAGE IN MY ENGINE, STARTED SEPTEMBER 28TH. THEY GAVE ME A BAD ENGINE, THAT HAD CARBON BUILD UP ALL OVER AND I TOOK IT IN MAYBTO BE SERVIC AGAIN.AND NOT EVEN A WEEK PASSED AFTER GETTING IT BACK AND THE ENGINE LIGHT IS ON & ITS JUMPING LIKE ITS BOUT TO SHUT OFF ANY MINUTE. AND IT DID.

Client vérifié

Savannah, GA

2020 Hyundai Santa Fe

04/08/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Getting a tire replaced

The employees are very polite and helpful. I had a tire problem. I dropped my
Car off at dealership. The service dept. found the tire I needed, got it ordered,
And installed within two days.
Everyone was very nice, the dealership is clean They took care of my tire
Issue as quickly as possible.

GARY A. de Autonation Hyundai Savannah a répondu le 04/11/2022 11:20 AM

Greetings James D.,

Thank you for taking the time to fill out the Hyundai Survey. We appreciate your comments and suggestions. We use this information to review our internal processes and, they also provide coaching opportunities with our associates so we can provide excellent service to all our customers.
Regarding your comment on the selection of vehicles, the entire industry is haveing issues percuring inventory. We all wish we could get the inventory that our customers are looking for. Hopefully we will have that opportunity one day soon.

In closing, we genuinely appreciate your patronage. We also thank you for choosing AutoNation Hyundai Savannah for your automotive needs. We look forward to seeing you on your next service visit here at AutoNation Savannah Hyundai.

Sincerely, Gary Atkinson, After Sales Manager, AutoNation Hyundai Savannah.

Drake G.

Hinesville, GA

2017 Hyundai Elantra

04/05/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Wow

After 5 to 6 hours my car still having the same problems..

GARY A. de Autonation Hyundai Savannah a répondu le 04/06/2022 08:28 AM

Greetings Drake G.,
Thank you for taking the time to fill out the Hyundai Survey. We appreciate your comments and suggestions. We use this information to review our internal processes, plus they also provide coaching opportunities with our associates so we can provide excellent service to all our customers.
We have taken the opportunity to look further into your vehicles repair and the experience you have described to us. First, we would like to apologize for the length of time it took to repair your vehicle. Unfortunately, with us being short-staffed and our parts supply chain being as slow as it is, we are being delayed on many levels with our typical and difficult repairs.
We have also reviewed your vehicles' history and see that this is your first visit with us. We see that your vehicle had a coil pack replaced. You also indicated that you are now having the same issue as you had previously. We will again need to check the vehicle to see if another one of the 4 coil packs the vehicle is equipped with has also failed. If we had seen that another coil pack was bad during the first repair, we would have replaced it at the same time. Hyundai unfortunately will not allow us to replace all 4 at the same time unless they all failed at the same time. We know this seems strange, but we must follow the rules of the manufacture when it comes to this type of repair.
The communication part of your survey is well taken criticism and we are working to get that corrected. Again, new/additional personnel and training with our current personnel will assist us with this process. We apologize for not meeting your expectations.
In closing, we appreciate your patronage. If you would like to contact me personally, my direct number is 912-244-5222. We also thank you for choosing AutoNation Hyundai Savannah for your automotive needs. We look forward to seeing you on your next service visit.
Sincerely, Gary Atkinson, After Sales Manager, AutoNation Hyundai Savannah

Client vérifié

Pooler, GA

2015 Hyundai Elantra

04/05/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Service

Everything was fast and quick

GARY A. de Autonation Hyundai Savannah a répondu le 04/05/2022 05:39 AM

Greetings Tanzetta B.,

Thank you for taking the time to fill out the Hyundai Survey. We appreciate your comments and suggestions. We use this information to review our internal processes and, they also provide coaching opportunities with our associates so we can provide excellent service to all our customers.

In closing, we genuinely appreciate your patronage. We also thank you for choosing AutoNation Hyundai Savannah for your automotive needs. We look forward to seeing you on your next service visit here at AutoNation Savannah Hyundai.

Sincerely, Gary Atkinson, After Sales Manager, AutoNation Hyundai Savannah.

Client vérifié

Hinesville, GA

2011 Hyundai Sonata

04/04/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Go elsewhere

They do not communicate in timely manner with customer, do not waste your time.

GARY A. de Autonation Hyundai Savannah a répondu le 04/05/2022 05:31 AM

Greetings Treje Y.,

Thank you for taking the time to fill out the Hyundai Survey. We appreciate your comments and suggestions. We use this information to review our internal processes and, they also provide coaching opportunities with our associates so we can provide excellent service to all our customers.

I personally have taken ownership of your situation and want to dissect more of what happened on your visit to our facility. I see that there was little communication among other concerns as well. Please reach out to me at your convenience. My direct number here at Hyundai is 912-244-5222.

In closing, we genuinely appreciate your patronage. We also thank you for choosing AutoNation Hyundai Savannah for your automotive needs. We look forward to hearing from you soon.

Sincerely, Gary Atkinson, After Sales Manager, AutoNation Hyundai Savannah

Marcus D.

Pooler, GA

2015 Hyundai Sonata

04/03/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Great service

I’m going to keep up with maintenance on the vehicle because I want the proper service done and I want it done right.

GARY A. de Autonation Hyundai Savannah a répondu le 04/04/2022 09:05 AM

Greetings Marcus D.,
Thank you for taking the time to fill out the Hyundai Survey. We appreciate your comments and suggestions. We use this information to review our internal processes, plus they also provide coaching opportunities with our associates so we can provide excellent service to all our customers.
In closing, we appreciate your patronage. If you would like to ask any questions regarding your vehicle, please contact me personally. My direct number is 912-244-5222. We also thank you for choosing AutoNation Hyundai Savannah for your automotive needs. We look forward to seeing you on your next service visit.
Sincerely, Gary Atkinson, After Sales Manager, AutoNation Hyundai Savannah

Janice M.

Savannah, GA

2021 Hyundai Kona

03/31/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

3/21/22

My car was serviced on Monday 3/21/22.

GARY A. de Autonation Hyundai Savannah a répondu le 04/04/2022 09:03 AM

Greetings Janice M.,
Thank you for taking the time to fill out the Hyundai Survey. We appreciate your comments and suggestions. We use this information to review our internal processes, plus they also provide coaching opportunities with our associates so we can provide excellent service to all our customers.
In closing, we appreciate your patronage. If you would like to ask any questions regarding your vehicle, please contact me personally. My direct number is 912-244-5222. We also thank you for choosing AutoNation Hyundai Savannah for your automotive needs. We look forward to seeing you on your next service visit.
Sincerely, Gary Atkinson, After Sales Manager, AutoNation Hyundai Savannah

Amanda C.

Savannah, GA

2021 Hyundai Kona

03/29/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Great Service

Ashley Parker was very nice And helpful. service took a little longer than expected but she made to sure apologize for it.

CHRIS S., General Manager de Autonation Hyundai Savannah a répondu le 03/30/2022 06:13 AM

Thank you for tusting us to service your vehicle. We appreciate your patience with us.

Chris Schimek General Manager AutoNation Genesis of Savannah AutoNation Hyundai of Savannah 912-244-5233 O 803-586-0524 C Schimekc@autonation.com

Dominiciano V.

Tybee Island, GA

2022 Hyundai Santa Fe Hev

03/28/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

1st service of new car. Dom V.

Things went very well. Only thing is there is no confirmation of some kind, text or email for future appointment. I am glad I put the appointment in my calendar and did not forget to check it that day.
A follow up reminder would be helpful for the customer whose "Prevagen" don't help them.

GARY A. de Autonation Hyundai Savannah a répondu le 03/29/2022 04:27 AM

Mr. Dominiciano V.,

Thank you very much for filling out our survey. We truly appreciate your business.
If you have any additional questions or concerns in the future, please reach out to us and we will do out best to get you the answers you need. Thank you again for your time and your business. We look forward to seeing you on your next service visit.
Sincerely, Gary Atkinson, After Sales Manager, AutoNation Savannah Hyundai

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