They did a great job putting the new tires on the rims and a good balance job. However, the person that put them on the car got the lugs way too tight. A few days after the tires were put on, I had to remove the tires for brake service. My impact tool set set at 114 psi would not get them loose. I had to use a 3ft braker bar and jump on it to get them loose (i am 240 lbs). So, i would check their work, might have been one tech over tightening before doing the torque check.
We take all our vehicles there. They won’t sell on something just to sell you on something. They’re up front and honest. We appreciate what they do. Thanks!
Glenn,who i talked to on the phone was great! He really explained everything to me so i understood it. they had my car in and out of there so fast! I will be going there from now on for any car needs, i felt like they were super honest and do great work! Thank You Roy's!!!!
I wouldn't trust just anyone to work on my "baby". These people are amazing. VERY thorough. The best is that they will NOT try to sell you services that are not necessary. I TRUST them.
As always Roy’s continues to provide great customer service from the timely manner they fix our cars to the fair pricing they offer. Thank you for being in our community!!
I am not being favorable just because I know Roy and family but anytime I have gone there, they have been friendly, efficient and informative. I love the new text analysis that I received and thought it was the best think I have ever seen.
Recommandé
Client vérifié
Howell, MI
Ford Pickup
05/19/2020
Vérifié Client
Reliable, helpful, and great shorts
The guys at Roy's always do a great job of taking care of my vehicles. They make sure things are fixed as reliably as possible while still being cost effective. They are about as honest of an auto repair as you can find. Plus, the real bonus is when Josh wears those khaki cargo shorts. His legs are so sexy.
Roy's Customer Service is "100%-A+-5 star" - what we appreciate more is they treat us like family.
Everyone says Customer Service. And although Roy's Customer Service is "100%-A+-5 star" - what we appreciate more is they treat us like family and are willing to know us on a personal level. It helps when your service provider knows your family dynamics. Life is great! but sometimes it is difficult. Having a son and husband with medical issues, I love that Roy's understands are family dynamics and helps us to quickly get our vehicle back on the road and is more than fair in their billing. They have worked with us financially and treat us with dignity and respect.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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