Rick Case Hyundai is located in Duluth, GA, just outside of Atlanta. We are staffed with expert service technicians who provide quality Hyundai repair and maintenance. Rick Case Hyundai is located in Duluth, GA, just outside of Atlanta. We are staffed with expert service technicians who provide quality Hyundai repair and maintenance.
After agreeing on a price, I was asked to sign an arbitration agreement, which was presented as a standard practice across all dealerships and had been used for years. This raised my concerns, and upon further investigation, I found that this is not a universally adopted standard, which made me question the transparency of their sales practices.
Additionally, the finance department's approach to selling extended warranties was overly aggressive. Despite my clear refusal of the extended warranties on four separate occasions, the representative persisted, hindering the progress of finalizing the sale. This level of pressure left me with no option but to walk away from the deal.
Based on these experiences, I cannot recommend Rick Case Hyundai. While the initial interaction with the sales staff was positive, the subsequent lack of transparency and undue pressure in the finance department overshadowed the initial goodwill. Potential customers should be wary of these practices.