terrible service and no result in repairing a warranty situation
I have been a loyal Hyundai customer for years and purchased my 2017 Hyundai Santa Fe at this dealership. From day one, I brought the vehicle back to Bowie Hyundai for every oil change and service appointment.
In 2022, shortly after a routine oil change, my car stalled on the highway due to severe oil loss. Four years later, I am still dealing with the same oil consumption issue — after two engine replacements, neither of which resolved the problem.
Between 2024 and 2025 alone, I returned to Bowie Hyundai at least 20 times. Despite documented oil consumption well beyond Hyundai’s own standards, corporate has now refused to replace the engine again.
The dealership consistently blames Hyundai corporate. My assigned corporate liaison, “Ash,” has been unhelpful and evasive, offering conversations without answers. My most recent contact, Chris Austin, acknowledged that corporate has essentially chosen to “kick the can” now that the vehicle is no longer under warranty.
Service managers have come and gone. The issue has not.
After years of documentation, repeated testing, lost workdays, and two failed engine replacements, the message is clear: this company does not stand behind its product.
I would strongly caution anyone considering a Hyundai — and especially anyone considering Bowie Hyundai’s service department — to think twice.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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In 2022, shortly after a routine oil change, my car stalled on the highway due to severe oil loss. Four years later, I am still dealing with the same oil consumption issue — after two engine replacements, neither of which resolved the problem.
Between 2024 and 2025 alone, I returned to Bowie Hyundai at least 20 times. Despite documented oil consumption well beyond Hyundai’s own standards, corporate has now refused to replace the engine again.
The dealership consistently blames Hyundai corporate. My assigned corporate liaison, “Ash,” has been unhelpful and evasive, offering conversations without answers. My most recent contact, Chris Austin, acknowledged that corporate has essentially chosen to “kick the can” now that the vehicle is no longer under warranty.
Service managers have come and gone. The issue has not.
After years of documentation, repeated testing, lost workdays, and two failed engine replacements, the message is clear: this company does not stand behind its product.
I would strongly caution anyone considering a Hyundai — and especially anyone considering Bowie Hyundai’s service department — to think twice.