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NOVA Automotive

Score moyen
Évaluation globale 4,1/5Évaluation globale 4,1/5Évaluation globale 4,1/5Évaluation globale 4,1/5Évaluation globale 4,1/5
4,1
(8 Avis)
-100
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
-100
Score NPS ®

Détails de l'entreprise

À propos

Independently owned and operated, and proudly service the Sterling and surrounding areas. We have over 10 years of experience. Independently owned and operated, and proudly service the Sterling and surrounding areas. We have over 10 years of experience.

Catégories
Réparation de collision, Réparation automobile, Service de remorquage
Contact
(703) 378-5388

Heures d'ouverture

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
9:00 AM - 3:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
45916 Old Ox Road Sterling, VA 20166
NOVA Automotive's Avis
Évaluation globale 4,1/5Évaluation globale 4,1/5Évaluation globale 4,1/5Évaluation globale 4,1/5Évaluation globale 4,1/5
4,1
(8 Avis)

MB
gravatar
M B.
Sterling, VA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/22/2023
0
AVOID BEING FORKED — DON’T EVER LET NOVA TOUCH YOUR VEHICLE
I’ve been safely driving since 1979 (44 years) and have had very few accidents.

AVOID BEING FORKED — DON’T EVER LET NOVA TOUCH YOUR VEHICLE

Protect yourself & NEVER use or accept a referral from your insurer to have your repairs done at Nova.

Nova replaced my original rear bumper with a non standard bumper, ignored the damage that was done to the passenger side rear guard and replaced 2 of my wheels without authorization.

My vehicle was NOT rear ended in the collision it was hit in the passenger side rear guard.

My vehicle was brought in with 3 black tires and 1 silver tire but returned with 2 black tires & 2 silver tires which were neither on the estimate nor related to the collision.

AVOID BEING FORKED — DON’T EVER LET NOVA TOUCH YOUR VEHICLE

I only wish I could give a zero star rating.

WB
gravatar
won't B.
Columbia, MD
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
05/17/2021
Disappointed
A poor attitude and lack of veracity tell you all you need to know about Nova Auto.
Non recommandé

CN
gravatar
Carolina N.
Fairfax, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/13/2017
Body repair/painting
Rust basically ruined the paint of my car. Brought to a body shop for an outrageous amount of money. Brought to NOVA who did an excellent job for half the price. My car now looks new for a 2002 Mercedes. Jose, the owner, delivered as promised.
Recommandé

KK
Kia K.
Virginia
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/22/2017
client vérifiéVérifié Client
Catégorie : Service
Spoke with Sean. He said they provide very good customer service and the owner is a good guy.
Recommandé
Jose G. de NOVA Automotive a répondu le 02/24/2017 08:02 AM

Thank you for taking the time to give us a review over the phone. We enjoy working on your vehicles and making sure they get repaired in a timely manner, so you can operate your business.


PN
Peter N.
Chantilly, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/21/2017
client vérifiéVérifié Client
Catégorie : Service
Peter said the service at this business was very good.
Recommandé
Jose G. de NOVA Automotive a répondu le 02/24/2017 07:59 AM

Thank you very much for your positive review! We appreciate the feedback and will make sure to keep up the great customer service and quality work.


SA
Sha A.
Chantilly, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/31/2017
client vérifiéVérifié Client
Catégorie : Service
Sha said the service was good.
Recommandé
Jose G. de NOVA Automotive a répondu le 02/01/2017 09:51 AM

Thank you very much for your response, Sha!

We enjoy working with you and providing services to your vehicles.


MM
gravatar
Manu M.
Arlington, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/18/2017
Dedicated and Quality Service
Called and could bring the car the next day. Owner made sure to get the best value on parts and shop diligently worked on getting the car running again the same day.
Recommandé
Jose G. de NOVA Automotive a répondu le 01/18/2017 07:11 AM

Hi Manu,

Thank you very much for your review! We are happy that we were able to help you and hope SCHATZI will be worry free for some time now! :)


SH
Soarya H.
Ashburn, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/16/2017
client vérifiéVérifié Client
Catégorie : Service
Soarya said the business does a good job with her vehicle. There were a few problems with her vehicle after she had picked it up and they offered to look at it free of charge even though the issue was not related to what she had gotten done on her vehicle. The owner provided great customer service.
Recommandé
Jose G. de NOVA Automotive a répondu le 01/18/2017 07:13 AM

Hello Soarya,

Thank you very much for your review. We are glad that you were satisfied with our repair and customer service and hope to be able to serve you again in the future!


8 sur 8 résultats
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