Virginia Tire and Auto of Ashburn/Dulles' Avis

4,4

(1 209 Avis)

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Sudheer M.

Ashburn, VA

11/03/2024

Extremely dishonest and untrustworthy

They broke my radiator while replacing the battery and instead taking the responsibility, they were cooking up stories that it was already gone . I wss in a shock, drove 10 miles plus , it would have been empty by now and engine would have over heated, then they backed off with their story and said it was corroded and might have broken during installation, gave me a quote of 1250$ . They have literally damaged my Sienna, please stay away from this place

Syed R.

Mississauga, ON

03/27/2024

BUYER BEWARE - DECIEVING BUSINESS THAT LIES

I was visiting Ashburn Virginia from Canada when my GMC Acadia passenger side front tire started slowly leaking pressure. I booked an appointment and went to Virginia Tire in Ashburn with an appointment on March 23rd, 2024.
I was informed that there is a small puncture in the sidewall which cannot be repaired and the tire will cost $350.
I left the shop without repair and filled up air visited a road side repair shop in Breezewood, PA. They told me that its a small puncture and showed me. They charged $30 and repaired.

Virginia Tire and Auto is a fraudulent business and do not trust them.

Maury M.

Ashburn, VA

05/19/2018

Missed the obvious

Each time I go in to get my car worked on, they always seem to find something else that needs to be done. Oil change that should cost $50, turns into $1000 of Work I have to get done “for my safety”. This time, I came in to get the plastic shield reattached or taken off and they came to me with another internal problem. They also told me nothing was hanging from the car. I’m sorry, I didn’t ask you to check anything else. Also, I looked and visibly saw the plastic hanging and hear it scraping. You’re telling me you can’t glance at the entire underbody of the vehicle to see something hanging off far enough to drag on the ground??? The front person took me downstairs to show me “nothing was hanging”. Then I show her where toward the back of the vehicle. Sure enough, it was. Smh

Non recommandé

RAMA Y.

Ashburn, VA

Ford Focus

10/05/2015

Vérifié Client

Sales

They are ready to help,but the discounts are not much!

Recommandé

TANIA A.

Hamilton, VA

Honda Accord

09/28/2015

Vérifié Client

Follow Instructions much?

I dropped my car off for a regular oil change, asked for the keys to be left inside after all work is completed and I will pick it up at night. I called to verify this was going to be done, spoke to 3 people when leaving my keys to ensure this happened. When I get back to my car, keys were not left in the car and I was unable to get to work the next day. Regardless, the work was done adequately just wish the "managers" would listen to their customers.

Recommandé

Dan V. de Virginia Tire and Auto of Ashburn/Dulles a répondu le 09/29/2015 08:07 AM

Dear Tania,

I wanted to take a moment to introduce myself. I am Daniel Viteri, Manager of Virginia Tire & Auto of Ashburn-Dulles and I’m writing to tell you I am very sorry that your recent experience with us was disappointing.

Virginia Tire & Auto has always made taking care of our customers our top priority. Regrettably, during your last visit we did not live up to our very high standards. We are taking what happened very seriously and are absolutely committed to making sure that your experience was isolated.

Should you have any further questions or concerns, please call me at (703)840-1016 or send me an email at dviteri@vatire.com.

With my sincerest apologies,

Daniel Viteri, Manager

KRISTIN G.

Ashburn, VA

Ford Escape

09/20/2015

Vérifié Client

In and out quickly

This visit was great and I waited less than they had even estimated. That's a good day at VA Tire! Thanks, guys…..

Recommandé

WENDY/TIM D.

Ashburn, VA

Chrysler Town & Country

09/19/2015

Vérifié Client

Flat tire / tire purchase

I had a flat near the end of the day which I could tell was not repairable. VA tire & auto fit me in a the last minute and had it done quickly.

Recommandé

MERRIE/MICHAEL H.

Ashburn, VA

Toyota 4Runner

09/18/2015

Vérifié Client

Inspection, Oil change, Tire Rotation

Professional, timely, and friendly with open communication about progress and completion of service.

Recommandé

WES/ ROSALIE K.

Ashburn, VA

Lexus RX 350

09/18/2015

Vérifié Client

attention to my questions

fine work

Recommandé

STUART R.

Ashburn, VA

Honda Accord

09/17/2015

Vérifié Client

Courteous Service

The people are nice and do not try to mislead you about cost or wait time.

Recommandé

MARSHA W.

Ashburn, VA

Chevrolet Tahoe

09/17/2015

Vérifié Client

What happened to you guys?

I've taken all my vehicles here for many years. This past visit was definitely different. Before I was always greeted upon arriving, given updates frequently if I was waiting and treated as though they enjoyed helping me. This time: not so much. I waited about two hours for my car and not once did anyone update me or even engage me with friendly conversation. It was like robots behind the counter. No one smiled. No great atmosphere. What happened to that great customer service?

Recommandé

Dan V. de Virginia Tire and Auto of Ashburn/Dulles a répondu le 09/17/2015 02:44 PM

Dear,

I wanted to take a moment to introduce myself. I am Daniel Viteri, Manager of Virginia Tire & Auto of Ashburn-Dulles and I’m writing to tell you I am very sorry that your recent experience with us was disappointing. I first want to apologize for the long delay. We should of at least kept you updated especially if we knew the wait would be that long. We strive to provide excellent customer service and give you the best customer experience, but we came up short and that is not right. I will definitely take this feedback and use it as an opportunity to coach the sales team. We greatly appreciate your business and hope to see you again for your next service.

Should you have any further questions or concerns, please call me at (703)840-1016 or send me an email at dviteri@vatire.com.

With my sincerest apologies,

Daniel Viteri, Manager

ROGER/MARTHA M.

Ashburn, VA

Toyota Camry

09/17/2015

Vérifié Client

Nice customer service

Car inspection was completed in time frame provided by front desk personnel.

Recommandé

HARRIET/DONALD H.

Ashburn, VA

Dodge Neon

09/17/2015

Vérifié Client

Service with caring.

Very good prices and great service!

Recommandé

GERALD/LEENA J.

Ashburn, VA

Lexus LS 430

09/17/2015

Vérifié Client

Unhappy with the experience

Mr. Majdi brought the oil container, dirty air filter to show me that it needed replacement. I have been to your shop several times. None of the other representatives have done this to me. Instead of explaining what repairs needed to be done,what was the need to show it.

Non recommandé

Dan V. de Virginia Tire and Auto of Ashburn/Dulles a répondu le 09/17/2015 02:51 PM

Dear Gerald/Leena,

I wanted to take a moment to introduce myself. I am Daniel Viteri, Manager of Virginia Tire & Auto of Ashburn-Dulles and I’m writing to tell you I am very sorry that your recent experience with us was disappointing. I believe his intentions were not to offend you in any way, but to give you a visual as to what the item looks like so you can better understand as a majority of our customers like to see the items. Moving forward, I will make a note that an explanation will suffice. I apologize for the poor experience.

Should you have any further questions or concerns, please call me at (703)840-1016 or send me an email at dviteri@vatire.com.

With my sincerest apologies,

Daniel Viteri, Manager

DAVID F.

Arlington, VA

Honda Civic

09/16/2015

Vérifié Client

Fast, Quality Service

This was my first experience at Virginia Tire and Auto of Ashburn/Dulles, and it was excellent. The employees were attentive and quick to help as soon as I arrived. The service itself was very quick, and I had no issues with the work performed.

Non recommandé

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