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Newman's Automotive

Score moyen
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(64 Avis)
-100
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Détails du score

Tendance des 30 derniers jours

Entreprise inactive

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ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
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Moyenne de ReScore
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Score NPS ®

Détails de l'entreprise

À propos

At Newman’s Automotive, we’re dedicated to providing the best vehicle maintenance, tire services and auto repair shop in Austin TX. Our local shop is family owned and operated and has been providing high quality auto repair to the Austin community for over 24 years! At Newman’s Automotive, we’re dedicated to providing the best vehicle maintenance, tire services and auto repair shop in Austin TX. Our local shop is family owned and operated and has been providing high quality auto repair to the Austin community for over 24 years!

Catégories
Entretien de la voiture, Réparation automobile, Réparer automatiquement
Contact
(512) 447-7801

Heures d'ouverture

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Heure centrale (É.-U. et Canada)
3916 Woodbury Dr Austin, TX 78704-7321
Newman's Automotive's Avis
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(64 Avis)

DH
gravatar
Daryl H.
Austin, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/29/2024
0
Oil Change
I came in for an oil change and when I went to pick up my car they said I had a multitude amount of issues. Which was completely false as my mechanic said they do this to rip off customers. These people are pathetic! And I asked to speak to the owner and he never called me back.

KS
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Kayla S.
Austin, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
01/30/2024
1
Only commitment is to profit greatly at your expense
David Newman was a longtime family friend so I write this with sadness. In October 2023 I was told by a Chevy dealership that i needed a transmission replacement . The auto strike was in full effect and the time without my car had already passed a month and now a completion date was unknown.

At this time I saw Mr Newman and he convinced me to have my car towed to his shop with promises that I could trust him to have my back and count on much quicker repairs than Chevy. I had my car towed that very same day we spoke. As promised he was able to have a transmission installed and my car ready to pick up much quicker than Chevy but the dependability and trust ended there.

Soon after I had my car I could tell it was not shifting correctly. I contacted Mr. Newman and he assured me that the car was good since he test drove it himself. I hoped that he was correct and maybe it needed some time operating iwth the new transmission before it was running smooth. This little issue made me uncomfortable enough to ask for a copy of the invoice for my repairs as well as a copy of the warranty for the part and labor so I made my first request with the service advisor and was sent the invoice on the transmission.

The invoice reflected the transmission cost for Mr. Newman and when I compared it to the amount my warranty company paid out to him i was taken back at the difference. I fully expected to see a difference since the shop is due a profit but this large of a difference prompted me to call my warranty company who confirmed that they paid that much since he reported a remanufactured transmission was purchased and installed not a used one .

I then contacted Mr Newman and requested a copy of my warranty once again and i was given a brochure that advertised a nationwide coverage for 36 month or 36,000 miles whichever came first. Mr. Newman had told me it was 100,000 miles and this made me call the company to confirm. When I did I spoke to an agent who informed me that they did not cover transmissions at all so Mr. Newman lied to me and when i have tried to discuss this with him he ignores me and will not return my calls.

He has essentially left me with a used transmission that has questionable performance and absolutely no warranty. Now that I have become a victim to his shady business practices and he has commited insurance fraud to make a quick profit off me I refuse to ever take my car back here and want to warn all other potentional victims . Beware of this business !! He does not genuinely care for his loyal unsuspecting customers like he states. Your money becoming his is the only goal and how he will do that is his only concern.

EP
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Erica P.
Laurel, DE
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
12/26/2023
0
Opportunist
There was a disconnect between the promised service and the actual outcome.

Beware! My son's experience with this auto repair shop was nothing short of a … More
Daniel W.
1 review
a day ago
NEW
Excellent help servicing my vehicle. Recommended exactly what I need to repair. Will come back soon for more service.
1
John Hayes
8 reviews·4 photos
3 days ago
NEW
I had an oil change here recently and was very satisfied with my experience. David Newman, the owner, even gave me a free lift home while I waited for my car. They showed me a few potential things I would need to keep an eye on as well but were very honest about the urgency and cost upfront. Would highly recommend!
1
Amber Walters
Local Guide·54 reviews·24 photos
4 days ago
NEW
Wonderful, sweet, and caring people and wonderful service. I'm happy to have found a great place to take my car for maintenance and repairs.
1
Kelsey Kelley
2 reviews
4 days ago
NEW
SUCH GREAT SERVICE. I really appreciated how quick and thorough Newmans was. The technician took the time to explain to me the technical aspects of my service and I felt like my vehicle was in great hands.
1
M R
1 review
5 days ago
NEW
Went in for oil change and tire rotation. Their automated process for making appointments is great! Definitely recommend making an appointment as they are a popular shop. I was greeted promptly with friendly service. They even did an … More
1
Brian Cebrynski
2 reviews
6 days ago
NEW
Always do quality work with a quick turn around and reasonable pricing. Never pushy. Love taking my Mercedes here!
1
Ray Peer
8 reviews
6 days ago
NEW
Great service , didn’t try to take advantage of me like other mechanics. They went out of their way to help me get my tires changed. Randy is extremely nice and helpful. Overall the whole group when they answer the phone has really nice service unlike other places that answer the phone rudely. How you recommend this business
1
Fly WithMe
8 reviews
a week ago
NEW
I can't thank them enough for the service I received. I have had my car for 7yrs and I knew it just wasn't driving as smooth as it used too. I ended up asking them to do an alignment and boy... what a difference it made. I asked if they … More
1
Leah Dorsett
2 reviews
a week ago
NEW
Super friendly folks! They took care to explain what they needed to do in order to fix my car as well as why. They gave me a ride to and from work as well!
1
Elise Parr
Local Guide·7 reviews·2 photos
a week ago
NEW
Dillon Bussard
3 reviews
a week ago
NEW
The best in Austin. Their goal is to be sure your car is safe, and to let you know of problems with your car you may not be aware of. The service writers know their stuff and are very accommodating.
2
B Gillis
Local Guide·21 reviews·7 photos
2 weeks ago
NEW
Thank you, for the honesty and great customer service.
Chris Kreizenbeck
2 reviews
2 weeks ago
NEW
Newman's Was OK
Mike Webb
14 reviews
2 weeks ago
NEW
Excellent service! Work you can bank on!! Friendly folks! Good prices!!
2
Newman's Automotive (Owner)
7 years ago
Thank you Mike. When we have great customers like you it makes it a fun place to come to every day. Thank you for your trust in us.
Jacqueline Ortiz
3 reviews
2 weeks ago
NEW
Very professional and thorough with a personal touch. They explained everything to me and didn’t make me feel pressured. I even got a ride home to wait while they worked on my car! Definitely recommend!
2
Keaon Saulsberry
2 weeks ago
NEW
Brandistar Hughes
1 review
2 weeks ago
NEW
they were very quick to respond
2
joel konwerski
Local Guide·24 reviews·2 photos
3 weeks ago
NEW
Literally the best mechanic I’ve ever been to. Was super upfront about cost and made sure I knew what I was paying for. Definitely recommend them!
2
Daniel Nguyen
7 reviews·1 photo
3 weeks ago
NEW
These guys said my fuel pump burned up and that I needed an entire fuel contamination kit. Quoted m $7k+. Refused to replace my fuel filter after I asked them too. Turns out my fuel pump was fine. They overcharged me on the draining of my … More
1
Newman's Automotive (Owner)
4 years ago
Daniel, thank you so much! That is our genuine aim. We are thrilled to receive feedback that we have earned our customers trust. We appreciate you!

newmansauto.com
https://www.newmansauto.com › cu...
Customer Reviews Austin - Newman's Automotive
The service was fantastic! Very knowledgeable and honest. With free rental of one of their cars, my experience there is definitely a large step above the rest!

SureCritic
https://www.surecritic.com › reviews
Newman's Automotive | Austin, TX | Verified Reviews
61 reviews for Newman's Automotive. On 06/17/2022, Reagan H. wrote 'Broke my door handle and refused to make it right Dropped my car off for som...'
4.7
(61)

Carfax
https://www.carfax.com › Reviews-...
Newman's Automotive - 3916 Woodbury Dr - Austin, TX
Ratings & Reviews ... Newman's Automotive provided outstanding customer service. They quickly diagnosed the problem, provided me with a detailed video inspection ...
5.0
(26)

Angi
https://www.angi.com › ... › Austin
Newman's Automotive Reviews - Austin, TX
Great. We've had brakes done, timing belts, all our oil changes, window motors replaced. They are great if you can drop the car off and leave it. Otherwise, the ...

Business Actualization
https://reviews.businessactualization.com › ...
Newman's Automotive - Austin, Texas Reviews, Ratings | Auto Repair near ...
1131 customer reviews of Newman's Automotive - Austin, Texas. One of the best Auto Repair businesses at 3916 Woodbury Dr., Austin, TX 78704 United States.
4.9
(981) · $$
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Car Talk
https://www.cartalk.com › austin
Newman's Automotive, Austin TX - Mechanics Files
One thing I appreciate about Newman's is that although they make me aware of service that is or will soon be needed, they have never used any sales pressure to ...

Indeed
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Newman's Automotive Employee Reviews in Austin, TX
Reviews from Newman's Automotive employees about Newman's Automotive culture, salaries, benefits, work-life balance, management, job security, and more.
1.0
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Facebook · Newman's Automotive
1.1K+ followers
Newman's Automotive | Austin TX
Full service auto repair & maintenance shop serving. Austin, TX since 1992. ASE certified mechanics,. . Follow. . Posts.
5.0
(103)

Better Business Bureau
https://www.bbb.org › auto-repair
Newman's Automotive LLC | Better Business Bureau® Profile
This organization is not BBB accredited. Auto Repair in Austin, TX. See BBB rating, reviews, complaints, & more.
People also search for
Newman's automotive reviews yelp
Newman's Automotive Austin
Newman Automotive
Erica Persaud
34 reviews
6 hours ago
NEW
There was a disconnect between the promised service and the actual outcome.

Beware! My son's experience with this auto repair shop was nothing short of a nightmare. Despite glowing reviews, the reality was far from stellar. The mechanics focused on the immediate issues for inspection but went on to recommend and perform unnecessary repairs, including replacing a recently installed battery.

After a week, we were told the car was ready for pick up. However, upon inspection, the vehicle hadn't undergone the promised inspection, and worse, a minor oil leak turned into a major issue right in their shop! To add insult to injury, we paid a hefty amount, and their "thank you for your service" in response to our military time, felt more like a slap in the face!

The mechanic's fast-talking expertise misled my son into believing they'd take good care of his car, which, unfortunately, was far from the truth. Despite having the vehicle in their possession and ordering an analysis, they couldn't identify the oil leak, which lead me to believe they analysis was not completed but we were charged for it.

In essence, I strongly advise against trusting this place with anything beyond basic repairs. While they may handle routine issues fairly well, anything beyond that leaves much to be desired. Don't let their facade of competence fool you; you might end up with a damaged car and a drained wallet. Think twice before considering their services! Lastly, the car they supposedly repaired is sitting on the side of the road, dripping synthetic blood!

RH
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Reagan H.
Austin, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
06/17/2022
0
Broke my door handle and refused to make it right
Dropped my car off for some repairs and all was completed to my satisfaction. Had my u-bolt replaced as well as a brake job, and ended up spending around 2k at this place. When I dropped my car off at the shop my door handle and lock were functioning on the driver-side door. Upon picking up my car and driving home, I noticed the shop had broken my door handle and I could not get out of the car from the inside. I took the car back to them the next day and they refused to fix it for free. They quoted me for a 100-dollar repair which I agreed to. The next day they called me and upped the quote to almost 400 saying the actuator was broken. Ironic that all their advertising talks about their honesty and making car repairs stress-free.... the opposite experience here. The shop should have fixed the lock and broken handle FOR FREE.

ZM
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Zach M.
Austin, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/30/2020
Newman's Is A Terrible Auto Shop, Absolute Horrible Service
I’m not one to give a bad review unless the experience was exceptionally bad and more bad mechanics need to get called out.

I have minimal automotive experience, but I was able to get my 68 Ford F100 running after sitting for over 5 years however it was having some idling issues. I then took my truck to Newman’s for them to fix those issues.

They said it would take a week and a half to be complete, and after 2 weeks of radio silence I kept calling in until it was finished 3 weeks later.

The truck was running great the day I picked it up, then completely broke down the very next day. It wouldn’t even start up at all or attempt to turn over. The truck was worse now than when I first brought it in.

I had it towed back to their shop and this is where things get exceptionally bad. I’d call in seeing if they had an answer on why it was not working - they would then say “I’ll give you a call back this afternoon” and two days would go by with no call. This happened 3 times, then I went in to their office to get an answer but David Newman was too busy to give me an answer.

After 3 more days of no answer, I just had them pull it out so I could take it to another shop. Still no kind of answer or offer to make things right after paying almost $2k for a fully broken down truck.

I then took the truck to another mechanic and their response was “it looked like the previous mechanic had just started and he was YouTubing how to do everything”. Newman’s installed broken spark plugs (picture attached), never cleaned the carb or tank, and numerous other things they lied on.

End of rant - I definitely don’t recommend taking your vehicle to them.
Non recommandé

WW
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Ward W.
Austin, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/15/2020
A Fine Family Auto Repair Shop in South ATX
Got a call from Mike last night to make an appointment for my 1st Gen. Toyota Prius following an on-line question to Newman's Auto. Made the appointment for 10 this a.m. and got there a couple minutes early. Had a CHECK ENGINE light and a shroud (cover) loose in the trunk. Less than 30 minutes later Mike let me know the light was cleared and the shroud was re-attached. Mike explained that if the CE comes on again to bring the car back and it will get taken care of. I really appreciate the "extra" care and professional service. Thanks to David and Mike.
Recommandé

CD
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Caleb D.
Austin, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/05/2018
Great Service
They did exactly what I asked without trying to sell me anything extra. Fairly priced and done in a very reasonable time period. I’ll certainly be returning to them in the future.
Recommandé

ME
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Michael E.
Austin, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/15/2017
client vérifiéVérifié Client
Great customer service
They do a great job! Andrew answered the phone with an upbeat voice which is very different from most mechanic/mechanic shops. Still had great customer service in person. Initially I came to have my Pittman arm but torqued down and he took my van right in, said it would only take a couple minutes, and didn’t even charge me. Needless to say I came back the next week so they could diagnose my ABS light. Even took me out to point out other areas of concern and one serious area of concern I wasn’t even aware of. I would highly recommend Newman’s Automotive.
Recommandé

AR
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Adeeb R.
Austin, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/14/2017
client vérifiéVérifié Client
Family owned and operated
This place is family owned and operated and Mr. Newman and his sons are great guys to talk to. They know their stuff when it comes to knowledge of working on cars. They have vast knowledge of working on all types of cars and have passion for building sports cars. ( caught them building a Ford ST engine 400+ HP )

Thanks for adding the parts on my Civic Type R! Will be back to add more parts!
Recommandé

TH
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Teri H.
Austin, TX
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
12/13/2017
client vérifiéVérifié Client
Great Customer Service and Repair needs
Newman's automotive not only took care of my immediate needs but did an overall inspection of future needs based on Safety, Repair, Maintenance, Cosmetic needs.
My immediate needs were taken care of and they would have been done by 4, but they stayed late on a Friday when we found an original part needed replacing. (my mileage is over 100,000).
A man came in after that when I was ready to leave and he had broke down across the street from the shop.
Not only did they diagnose but stayed even later to help him.
The attitude at Newman's is you are treated honestly and like family.
Recommandé

RS
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Ryleigh S.
Austin, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/13/2017
client vérifiéVérifié Client
Wonderful people!
I had truck trouble as soon as I moved to town. I found these guys online and will never go anywhere else. Their prices are fair and they are easy to schedule with. They were very honest with me about the work that needed to be done and walked me through the whole process.
Recommandé

KM
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Kent M.
Austin, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/12/2017
client vérifiéVérifié Client
Great service
Great service and a fair price. I recommend. My only complaint is this website (sure critic) for making me type 250 characters......................................................................................... ?.............................
Recommandé

MB
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Matt B.
Austin, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/06/2017
client vérifiéVérifié Client
Thank you!
You all do great work, fast, and at a super reasonable price. Booking an appointment is always easy. Getting in and out of the shop is convenient. And everyone that I've recommended go to your shop have said the same thing. Thank you for always being my go-to for car repair/maintenance needs!
Recommandé

LB
Libbie B.
Austin, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/29/2017
client vérifiéVérifié Client
Catégorie : Service
Libbie said this business provides good service.
Recommandé

SC
Sergio C.
Austin, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/29/2017
client vérifiéVérifié Client
Catégorie : Service
Spoke with Diana. She said she received good service from this business.
Recommandé

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