Romana said this business took too long working on her vehicle. They had to order parts and the adjuster took too long to get a price they agreed on. Edward was great at providing service. He did an excellent job and called her all the time. She was not given a promise of time. Edward kept her posted. One of the staff members at the front seemed a little bit upset. She does not know if there was some kind of animosity between the employees, but that staff member snapped at Edward and another employee. She found her behavior unprofessional.
Recommandé
EB
Erin B.
Texas
04/22/2016
Vérifié Client
Catégorie : Collision
Erin said this business took a month to get the bumper for her vehicle. Her vehicle was 3 days ahead of schedule.
Recommandé
CH
Charles H.
Texas
04/19/2016
Vérifié Client
Catégorie : Collision
Charles said there is something wrong with his parking lights, after visiting this business. Before the service, he could turn the lights on and they would come on whenever it was dark outside. Now they are turning on during the daylight hours. He does not know what happened, but the automatic settings are not working properly. His vehicle was delayed 3 days because they had to order parts. Mr. Garza called and texted him all the time during the repair. He was completely satisfied with him and the estimate he provided. He was 100 percent satisfied with the way he was treated by this facility. He chose them because they work on Fords and he owns a Ford vehicle. He would like for his lights to be fixed. When they are in automatic, they stay on all the time when they are not supposed to. He just noticed that issue a couple days ago.
Recommandé
CR
Clyde R.
Texas
04/18/2016
Vérifié Client
Catégorie : Collision
Clyde said the business did a wonderful job.
Recommandé
MV
Miguel V.
Texas
04/16/2016
Vérifié Client
Catégorie : Collision
Miguel said this business had good customer service and they always try to keep their customers happy.
Recommandé
SS
Sandra S.
Texas
04/16/2016
Vérifié Client
Catégorie : Collision
Sandra said the service was fine. She received good service and she had no problems.
Recommandé
MR
Morena R.
Texas
04/14/2016
Vérifié Client
Catégorie : Collision
Morena said she believes they provided good service. The vehicle took a few days longer because they were waiting on parts.
Recommandé
FF
Fredie F.
Texas
04/14/2016
Vérifié Client
Catégorie : Collision
Fredie said he had a great experience with the business and his vehicle was ready quicker than he expected.
Recommandé
JJ
Joann J.
Texas
04/12/2016
Vérifié Client
Catégorie : Collision
Joann said the employee's at this business, especially Mr. Edward were very helpful and nice. They emailed her every step of the way during the repair process, and she liked that. There was no promise time given. If they did mention a time frame she does not remember because quality is more important to her than timeliness.
Recommandé
RM
Roy M.
Texas
04/09/2016
Vérifié Client
Catégorie : Collision
Roy said this business took too long and they were behind a lot. He is still waiting on parts for his vehicle because the first ones this business got were scratched by them. They took a week and half, almost two weeks longer than he expected them to take. He was unsure of the delay.
Non recommandé
ND
Nario D.
Texas
04/06/2016
Vérifié Client
Catégorie : Collision
Nario said the business did a good job. His vehicle was in a major accident and he understands that it would have been difficult to completely match the paint. As a result, the paint job was not fully matched.
Recommandé
EG
Enrique G.
Texas
04/06/2016
Vérifié Client
Catégorie : Collision
Enrique said he received pretty good customer service, he was kept in the loop and everything was done to his satisfaction. The repairs performed were above and beyond.
Recommandé
ML
Mary L.
Texas
04/05/2016
Vérifié Client
Catégorie : Collision
Mary said the business was very helpful and nice. John, the employee in charge was excellent and explained everything.
Recommandé
BF
Brady F.
Texas
04/04/2016
Vérifié Client
Catégorie : Collision
Brady said his vehicle was done well before promised and the employees were very nice.
Recommandé
AD
Arnulfo D.
Texas
04/04/2016
Vérifié Client
Catégorie : Collision
Arnulfo said there are still some problems with his vehicle and he will have to take it back. He chose not to specify what the problems were. The vehicle was a few weeks late due to the insurance company.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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