TERRIBLE CUSTOMER SERVICE! DO NOT WASTE YOUR TIME TAKING YOUR CAR FOR SERVIVCE THERE!!! This morning I took my Elantra in for a service that was Elantras 2017 and 2018 are known for - Coils and Spark Plugs - to go bad. I had previously taken my car there for the same repair. However, this time my car odometer reads 100 miles over the warranty and right of the bat,, Kyle, the service person, told me a Diagonostick Fee would be charged!!! How come a diagnostic fee can be charged and even a repair for a known issue and just a 100 miles over the warranty. The issue happened once before and I was traveling when the issue happened, what am I supposed to do? Interrupt my trip and leave my car, whatever am I? Asked to talk to a manager and for sure, not available and would take 2 hours to be able to talk to her / him. I'm sure if I would be buying the car they would show up right the way!
If I could give half a star, I would. DO NOT TAKE OR BUY YOUR CAR FROM THERE!
This is not my first experience there. I had bought a Sonata previously which got into a wreck, took there for the repair. They replaced the driver seat with a different seat and tried to deliver the car!! Great quality control, right?
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.
If I could give half a star, I would. DO NOT TAKE OR BUY YOUR CAR FROM THERE!
This is not my first experience there. I had bought a Sonata previously which got into a wreck, took there for the repair. They replaced the driver seat with a different seat and tried to deliver the car!! Great quality control, right?
Just read their reviews on Google, 2.5 stars!!