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Ken Ganley Hyundai Norwalk

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(572 Avis)
84
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
Avis original
Évaluation globale 2,7/5Évaluation globale 2,7/5Évaluation globale 2,7/5Évaluation globale 2,7/5Évaluation globale 2,7/5
27
Total des ReScores
5,0
Moyenne de ReScore
84
Score NPS ®

Détails de l'entreprise

À propos

The new Ken Ganley Hyundai Norwalk provides the highest quality repair and maintenance for your vehicle. The new Ken Ganley Hyundai Norwalk provides the highest quality repair and maintenance for your vehicle.

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(419) 668-3300

Heures d'ouverture

Mon
8:30 AM - 6:00 PM
Tue
8:30 AM - 6:00 PM
Wed
8:30 AM - 6:00 PM
Thu
8:30 AM - 6:00 PM
Fri
8:30 AM - 5:00 PM
Sat
8:30 AM - 3:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
226 Milan Ave Norwalk, OH 44857
Service après-vente's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(572 Avis)

Client vérifié
Norwalk, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/05/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great service
Great service
MICHAEL T. de Ken Ganley Hyundai Norwalk a répondu le 04/07/2022 04:14 AM

Thank you for the 5 Star response! Your time and feedback is truly appreciated. We look forward to serving you again.
Mike Torok
Service Manager
Ken Ganley Hyundai


CD
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Cheryl D.
Milan, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Very friendly staff
My car is always done in a timely manner and when I asked about a tire quote it was done immediately and sent to my email..
MICHAEL T. de Ken Ganley Hyundai Norwalk a répondu le 04/01/2022 04:11 AM

Thank you for the wonderful 5 Star response! Your time and feedback is truly appreciated. We look forward to serving you again. Have a great weekend!
Mike Torok
Service Manager
Ken Ganley Hyundai


LB
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Lora B.
Shelby, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/26/2022
Type de service : Repair
client vérifiéVérifié Client
9
Catégorie : Service
came in for oil change and tire rotation
Very courteous staff! Sam in sales is great! Hope it will be a enjoyable experience dealing with maintenance in the future.
MICHAEL T. de Ken Ganley Hyundai Norwalk a répondu le 03/28/2022 04:12 AM

Thank you for the 5 Star response! Your time and feedback is truly appreciated. We look forward to serving you again.
Mike Torok
Service Manager
Ken Ganley Hyundai


Client vérifié
North Fairfield, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/04/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
service, maintenance and repair
The team is professional, courteous, and they listen.
MICHAEL T. de Ken Ganley Hyundai Norwalk a répondu le 03/07/2022 04:18 AM

Thank you for the 5 Star response!! Your time and feedback is truly appreciated. We look forward to serving you again!
Mike Torok
Service Manager
Ken Ganley Hyundai


Client vérifié
New London, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/28/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great Service
Fast and easy. In and out with ease.
MICHAEL T. de Ken Ganley Hyundai Norwalk a répondu le 03/01/2022 04:20 AM

Thank you for the 5 Star response! Your time and feedback is truly appreciated. We look forward to serving you again.
Mike Torok
Service Manager
Ken Ganley Hyundai


CS
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Cierra S.
Norwalk, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/25/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great service
Ken Ganley always does a great job when I take my car to get serviced!
MICHAEL T. de Ken Ganley Hyundai Norwalk a répondu le 02/25/2022 07:50 AM

Thank you for the kind words and 5 Star response! Your time and feedback is truly appreciated. We look forward to serving you again. Have a great weekend!
Mike Torok
Service Manager
Ken Ganley Hyundai


Client vérifié
Huron, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/20/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great service
Great fast service. Couldn't ask for anything more.
MICHAEL T. de Ken Ganley Hyundai Norwalk a répondu le 02/21/2022 04:14 AM

Thank you for the kind words and 5 Star response! Your time and feedback is truly appreciated. We look forward to serving you again!
Mike Torok
Service Manager
Ken Ganley Hyundai


Client vérifié
Norwalk, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/15/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Review Title
Everything was handled amazingly, Amy was extremely nice and helpful. Overall great experience.
MICHAEL T. de Ken Ganley Hyundai Norwalk a répondu le 02/16/2022 04:14 AM

Thank you for the kind words and 5 Star response! Your time and feedback is truly appreciated. We look forward to serving you again!
Mike Torok
Service Manager
Ken Ganley Hyundai


CB
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Cathlene B.
Bellevue, OH
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/15/2022
Type de service : Repair
client vérifiéVérifié Client
8
Catégorie : Service
Safety Recall Check
I've always thought the facility was very clean, keeping the customers comfortable and away from noise and dirt. I was able to leave vehicle and pick it back up with no problem. Everything checked out OK.
MICHAEL T. de Ken Ganley Hyundai Norwalk a répondu le 02/15/2022 01:18 PM

Thank you for taking the time to complete the survey about your recent service visit. Your time and feedback is truly appreciated. I am sorry to see that we have failed to provide 5 star service for you. Can you please contact me at your earliest convenience. I would like to find out where we failed and what I can do to help resolve any issues you may have experienced during your visit. I can be reached at 419-668-3300 or emailed at mtorok@ganleyauto.com.
Once again thank you and I hope to hear from you soon.
Mike Torok
Service Manager
Ken Ganley Hyundai


Client vérifié
Norwalk, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/15/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Efficient and friendly service
Service personnel are excellent. Service walk done accurately and in a very timely manner
MICHAEL T. de Ken Ganley Hyundai Norwalk a répondu le 02/15/2022 09:32 AM

Thank you for the kind words and 5 Star response! Your time and feedback is truly appreciated. We look forward to serving you again!
Mike Torok
Service Manager
Ken Ganley Hyundai


Client vérifié
Huron, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/30/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Easy purchase with great sales service
Salesperson John was great at making the purchase quick, easy, and straight honest. Nothing hidden, every fair and great.
MICHAEL T. de Ken Ganley Hyundai Norwalk a répondu le 01/31/2022 04:15 AM

Thank you for the 5 Star response! Your time and feedback is truly appreciated. We look forward to serving you again.
Mike Torok
Service Manager
Ken Ganley Hyundai


SM
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Steve M.
Fremont, OH
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/30/2022
Type de service : Repair
client vérifiéVérifié Client
7
Catégorie : Service
Customer service great, thoroughness not so much
At least part of the checks were pencil whipped.
MICHAEL T. de Ken Ganley Hyundai Norwalk a répondu le 01/31/2022 04:21 AM

Thank you for taking the time to complete the survey about your recent service visit. Your time and feedback is truly appreciated. I am sorry to see that we have failed to provide 5 Star service for you. if there is any thing I can do to help resolve any issues you may have experienced please feel free to contact me at your convenience.  I can be reached at 419-668-3300. We look forward to serving you again.
Mike Torok
Service Manager
Ken Ganley Hyundai


AD
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Ann D.
Bloomville, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/27/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great Dealer, awesome customer service.
I wish I would of bought my car through them, my next one I definitely will. Service Department is quick and very helpful and friendly.
MICHAEL T. de Ken Ganley Hyundai Norwalk a répondu le 01/27/2022 02:01 PM

Thanks for the kind words and 5 Star response! Your time and feedback is truly appreciated. We look forward to serving you again.
Mike Torok
Service Manager
Ken Ganley Hyundai


WL
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Walter L.
Bellevue, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/26/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Satisfied
Service was good service was done on 1/21/22.
MICHAEL T. de Ken Ganley Hyundai Norwalk a répondu le 01/26/2022 12:04 PM

Thank you for the 5 star response! Your time and feedback is truly appreciated. We look forward to serving you again.
Mike Torok
Service Manager
Ken Ganley Hyundai


JM
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John M.
Willard, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/26/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
on time and very nice
great service
MICHAEL T. de Ken Ganley Hyundai Norwalk a répondu le 01/26/2022 05:32 AM

Thank you for the 5 Star review!! Your time and feedback is truly appreciated. We look forward to serving you again.
Mike Torok
Service Manager
Ken Ganley Hyundai

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.