Was once my go to place, sad to say I'm looking for somewhere else.
I've brought my 3 cars to jp for years.
But sadly I'll be looking for somewhere else.
Cost of some services doubled. They had another of my cars for months and never was able to diagnose and repair it.
I wish they told me they weren't interested in the beginning.
Brought another car for an alignment. Pulled to the right the same after "repair". Brought it back a second time, same thing. I was charged both times. I finally brought it to another place. They fixed the pulling with an alignment.
I really wanted to keep going there.
As I was picking up my two tires because of a non repairable flat. the shop and I were trying to figure out which of the old tire was the good of the two seeing they didn't separate the non repairable one. The owner said, are you going to look at f$#n tires all day?
I grabbed the 4 tires and left.
I have always recommended jp to friends.
Maybe I can find somewhere else to recommended.
BW
Bart W.
Hamden, CT
04/18/2023
2
Was once my go to place, sad to say I'm looking for somewhere else.
I've brought my 3 cars to jp for years.
But sadly I'll be looking for somewhere else.
Cost of some services doubled. They had another of my cars for months and never was able to diagnose and repair it.
I wish they told me they weren't interested in the beginning.
Brought another car for an alignment. Pulled to the right the same after "repair". Brought it back a second time, same thing. I was charged both times. I finally brought it to another place. They fixed the pulling with an alignment.
I really wanted to keep going there.
As I was picking up my two tires because of a non repairable flat. the shop and I were trying to figure out which of the old tire was the good of the two seeing they didn't separate the non repairable one. The owner said, are you going to look at f$#n tires all day?
I grabbed the 4 tires and left.
I have always recommended jp to friends.
Maybe I can find somewhere else to recommended.
BW
Bart W.
Hamden, CT
04/18/2023
2
Was once my go to place, sad to say I'm looking for somewhere else.
I've brought my 3 cars to jp for years.
But sadly I'll be looking for somewhere else.
Cost of some services doubled. They had another of my cars for months and never was able to diagnose and repair it.
I wish they told me they weren't interested in the beginning.
Brought another car for an alignment. Pulled to the right the same after "repair". Brought it back a second time, same thing. I was charged both times. I finally brought it to another place. They fixed the pulling with an alignment.
I really wanted to keep going there.
As I was picking up my two tires because of a non repairable flat. the shop and I were trying to figure out which of the old tire was the good of the two seeing they didn't separate the non repairable one. The owner said, are you going to look at f$#n tires all day?
I grabbed the 4 tires and left.
I have always recommended jp to friends.
Maybe I can find somewhere else to recommended.
PA
Pete A.
Hamden, CT
10/09/2022
0
Not too happy with regards to my last service visit it JPs
Without writing a long review regarding my last service visit at JP Automotive, wasn't to pleased with my last visit. They are very expensive, blame their mistakes on age of a vehicle and from what I can tell they don't check their work. Based on my last visit I won't use JP Automotive in the future.
Safety inspection on my Chevy after I just purchased from used car lot. They were kind here and extremely helpful. Understood my concerns and overnight key drop box felt very safe. Quotes were all reasonable.
I had an appointment for an oil change and a tire rotation, and requested that the brakes be checked. JP phoned to notify me of extra service the car required, the cost to do that work, and requested my authorization. All the work was completed by the end of the day and at the quoted cost. All service reps were polite and fully explained what was required. Communication was excellent.
First time using JP Automotive and extremely pleased with the experience. Service was smooth, friendly and fast. We have been looking for a new mechanic and will be returning here.
The staff are very professional and friendly. They have a great amount of knowledge and experience. They easily explain the car issues and how they will be fixed.
I enjoyed the quick and professional service for my vehicle. I felt good about the quality of the service and plan to bring back my other vehicle for service. Thanks
Client vérifié
North Haven, CT
Mercedes-Benz C300
07/20/2022
Vérifié Client
10
Excellent service
A place you can count on for honest and timely work - friendly and gets the job done!
The staff is very friendly and upfront about what the repairs were and what the costs would be for what was needed and contacted me up make sure I was okay with going ahead with the repairs.
CD
CHRIS D.
North Haven, CT
Ram Pickup
07/18/2022
Vérifié Client
10
Work Truck Not Starting
There is something to be said about working with people that are aligned with your interests.
When I call JP’s on Friday at 4:30 to explain that my work truck would not start and would be towed in this evening. I did not have an appointment this was not scheduled service and they verbally said over the phone they would do everything they could to get me back up and running for Monday morning. They contacted me mid morning on Saturday to say that it was the starter and to approve the cost,and that they could have the truck repaired before they closed on Saturday.
My greatest appreciation to the JP staff for making sure that my customers were not affected by a faulty starter.
I was very impressed with the professionalism of everyone I dealt with! Don, the mechanic was extremely knowledgeable and fixed my car in a sufficient amount of time! My cars running better than ever! I’ll definitely be back for service and will recommend JP Automotive to my friends and family!
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But sadly I'll be looking for somewhere else.
Cost of some services doubled. They had another of my cars for months and never was able to diagnose and repair it.
I wish they told me they weren't interested in the beginning.
Brought another car for an alignment. Pulled to the right the same after "repair". Brought it back a second time, same thing. I was charged both times. I finally brought it to another place. They fixed the pulling with an alignment.
I really wanted to keep going there.
As I was picking up my two tires because of a non repairable flat. the shop and I were trying to figure out which of the old tire was the good of the two seeing they didn't separate the non repairable one. The owner said, are you going to look at f$#n tires all day?
I grabbed the 4 tires and left.
I have always recommended jp to friends.
Maybe I can find somewhere else to recommended.