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East Rock Auto Repair Inc

Score moyen
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(81 Avis)
90
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Tendance des 30 derniers jours

Entreprise active

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Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
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Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
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-
Moyenne de ReScore
90
Score NPS ®

Détails de l'entreprise

À propos

Meet the East Rock Auto Repair Team

Welcome to East Rock Auto Repair, a full-service preventive maintenance and automotive repair center. We perform high-quality, guaranteed service you can trust at a fair price. We’ve been serving the New Haven & Yale University communities since 1980. We pride ourselves on integrity & we are proud to
Meet the East Rock Auto Repair Team

Welcome to East Rock Auto Repair, a full-service preventive maintenance and automotive repair center. We perform high-quality, guaranteed service you can trust at a fair price. We’ve been serving the New Haven & Yale University communities since 1980. We pride ourselves on integrity & we are proud to be the favorite New Haven auto repair shop. We repair domestic and foreign vehicles and are your best choice for scheduled maintenance of your car, SUV, truck and fleet vehicles.

East Rock Auto Repair is family owned and operated. We use the latest diagnostic equipment to guarantee your vehicle is serviced correctly while maintaining your manufacturer's warranty. We only use quality replacement parts, and our technicians are ASE-certified. View our latest YouTube video to learn more about us!
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Catégories
Entretien de la voiture, Réparation automobile, Entretien de la voiture
Contact
(203) 776-9220

Heures d'ouverture

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Heure de l'Est (É.-U. et Canada)
1400 State St New Haven, CT 06511
East Rock Auto Repair Inc's Avis
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(81 Avis)

Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/04/2025
client vérifiéVérifié Client
10
2018 Honda Accord
I took my car to the Honda dealer and they want to charge me $5900 for a job that my car did not even need I went to East Rock Auto because of all the reviews it had and they checked my car found problems that needed to be addressed. That were not the same issues the Honda dealer said they were fixed my car the same day and their staff was exceptional. Well communication I knew what was going on the whole step of the way, and the cost to fix my car was significantly less they didn’t try to throw everything in the kitchen sink at me.

MF
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Mike F.
Clinton, CT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/30/2025
client vérifiéVérifié Client
10
Safety concerns
I had a few safety concerns about my son’s car. Mike and his crew are always helpful with recommendations on what needs immediate attention and what will need to be addressed later. The communication at East Rock Auto is also unmatched. You’re always kept informed during the process. Great people!

Client vérifié
East Haven, CT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/28/2025
client vérifiéVérifié Client
10
Service on 2020 Elantra
Excellent service!!!

ZH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/22/2025
client vérifiéVérifié Client
10
Very simple and respectful service.
I will recommend East Rock Auto to anyone who needs car care. They are professional and kept me in the loop the entire way through. Service was great and I will use East Rock Auto again in the future for all my car service needs
Dominique M. de East Rock Auto Repair Inc a répondu le 06/23/2025 03:54 AM

We appreciate your recommendation and are glad to hear that you had a great experience with us. We're looking forward to helping you keep your ride in tip-top shape for all your future auto adventures. 


JF
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/21/2025
client vérifiéVérifié Client
9
Easy to schedule, pleasant staff, affordable
I needed to get two wheel bearing replaced. They were happy to provide a cost over the phone while I was shopping around and ended up winning my business. A sudden need to reschedule was met with understanding, and their customer service during the service was great. Very happy with the work done. Will return.
Dominique M. de East Rock Auto Repair Inc a répondu le 06/23/2025 03:55 AM

We're glad to hear that we were able to win your business! It's always our aim to provide clear communication and an understanding attitude—especially when life throws a scheduling curveball your way. We look forward to having you back on your next visit. 


Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/20/2025
client vérifiéVérifié Client
10
Wow, I like these guys
First time here and no regrets. Friendly folks. Reasonable cost. Straightforward, no bull or runaround. Didn’t try to upsell. I’ll use again in a heartbeat!
Dominique M. de East Rock Auto Repair Inc a répondu le 06/23/2025 03:52 AM

We're pleased to hear that your first visit was a smooth ride—no detours or unexpected bumps! We appreciate you choosing us and look forward to being your go-to pit stop for all things auto. Safe travels on the road ahead!


LC
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LISA C.
Wallingford, CT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/15/2025
client vérifiéVérifié Client
10
A.C. and more
Air conditioning stopped working in my Camry. East Rock Auto did full inspection and made the repair in one day. They also did a test drive and found an issue with CV boot (now I know what that clicking was in the tight turns!). Very professional, gave full explanation for everything and guarantee all work. Will be back and have recommended to my friends.
Dominique M. de East Rock Auto Repair Inc a répondu le 06/16/2025 05:05 AM

We're glad to hear that your Camry is back to chilling out in style! Those clicking noises during tight turns can be a real puzzle, so it’s great we could solve that mystery for you. We appreciate you spreading the word – after all, a happy driver is the best recommendation. Safe travels, and enjoy that cool breeze!


AG
Alicia G.
Meriden, CT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/15/2025
client vérifiéVérifié Client
10
Super fast service
This is the second time I’ve been to East Rock Auto they fixed my car in one day last time and this time it took day and a half but I’m so glad to get my car back soon as possible I would recommend them to anyone who wants things done fast

KP
Kelli P.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/07/2025
client vérifiéVérifié Client
10
Great service visit
Matt and his team were friendly. competent and punctual in working on my car. I only paid for what was necessary and the visit was quick. They gave me a Lyft to and from work to accommodate my schedule. Highly recommend !!
Dominique M. de East Rock Auto Repair Inc a répondu le 06/09/2025 04:26 AM

It's fantastic to hear that our the team made your car repair experience smooth. Being friendly, competent, and punctual is not just a motto around here; it's our way of life! We pride ourselves on ensuring you only pay for the essentials. We're glad we could help with providing our lyft services. We believe in keeping you on the move while we tackle the tough stuff. Your recommendation is music to our ears! Here's to smooth rides ahead!


KC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/31/2025
client vérifiéVérifié Client
9
Overall, fantastic experience
I ended up at East rock auto repair due to a failed starter in my car. Their professionalism was phenomenal and the communication was very clear. Everyone was incredibly polite and made me feel very welcome and comfortable from start to finish.
My only disappointment is that I did not ask how much it would be to replace a broken handle on my driver side. I purchased the part myself and was ready to do it but figured it couldn’t be over $100, seeing as how the official Nissan part was $50 and there are an unlimited amount of videos on YouTube showing you how to do it. But it unfortunately was far more expensive than I would’ve thought. I’m sure there was probably some sort of mechanical difficulty that added an hour+ of labor in order to charge me close to $300.
That’s literally the only negative thing I can think of from this experience and again, that’s my fault for not asking how much it would be.

Client vérifié
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/25/2025
client vérifiéVérifié Client
10
BMW did not start
My daughter found an auto repair shop close to where she lives and it turned out to be a very good experience. I called to make an appointment and they said they could take a look at it later that afternoon in which they did. They were very professional and got it fixed the very next morning. I was very pleased with their communication and service. I highly recommend them.
Dominique M. de East Rock Auto Repair Inc a répondu le 06/09/2025 04:29 AM

We love hearing about positive experiences, especially when it comes to something as important as your daughter’s car! It sounds like we put the pedal to the metal and got things moving smoothly for you. Our team aims to not just repair vehicles but to communicate effectively and provide top-notch service as well. Your recommendation is the highest compliment we could ask for, and we appreciate you taking the time to share your experience. We're just a phone call away whenever you need us again!


Client vérifié
El Cajon, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/22/2025
client vérifiéVérifié Client
10
Two flat tires, quick repair!
My rental Mazda CX-30 had two flat/punctured tires on the left side late at night, and I needed to return the rental the next day at 1 pm. I am grateful for the professionalism and efficiency of the people at East Rock Auto Repair, who quickly gave me necessary details and kept me updated early in the morning. Their tire replacement was perfect, and I appreciate how quickly they were able to fix my car. I highly recommend!

TH
Terrence H.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/16/2025
client vérifiéVérifié Client
10
Great people
Treat customers the right way

XY
Xiaoyan Y.
Hamden, CT
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
05/02/2025
client vérifiéVérifié Client
8
Good service
Good

SF
Scott F.
Lynn, MA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/26/2025
client vérifiéVérifié Client
10
Broken axle and ball joints
My son attends college in New Haven and we live in Boston. Looked up mechanics in the area and East Rock Auto had the best reviews. They were very professional and timely answers to all questions. Matt was great! A great experience and fair pricing.
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