Service après-vente's Avis

4,7

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Elizabeth G.

Charleston, WV

04/27/2024

Catégorie : Service

Happy USMC VET WIFE

I would like thank everyone for the love we got, Let me say what I seen while we were waiting on 1st salesman was amazing, they have so much respect an love an more than coworkers they are a family,( im bad with names ) I moved from one lot to across the street to another and I told the young man in there I had talked to someone across the road and that we were looking at to buy a different car he called across the road to see who we talked to let him know we were over there looking at another car, instead of taking the sell for himself, That is what true love , respect, for others .thank you young man for showing us there is still great people in the world an for each of you who took time show us so much love an respect treated us like family.Mr.&Mrs.Bill an May Greene

Devin C.

Culloden, WV

07/22/2023

Catégorie : Service

Go see Allen

I had been to several dealerships over several months and was “helped” by several different sales reps. Most all of them took down my name and phone number and I told them exactly what I wanted and was very motivated to buy. Not one of them called or texted me, until I talked to Allen. What I wanted wasn’t on the lot at the time but he took note and messaged me as soon as they came in. (And I mean as soon as they came in! They were still wrapped and weren’t even checked and on the lot yet.) Within days Allen helped me find the perfect car I wanted, got me a good deal, and I drove away a happy customer!

Paul S.

Charleston, WV

11/11/2022

Catégorie : Service

bad service

In the last three years dealing with Joe Holland Hyundai Service has become increasingly problematic. I have been calling for two days to set an appointment for vehicle inspection, oil change and other routine service. My earlier voice mail was not returned, so at 2pm I went to them to try to set an appointment but they couldn't find Josh and after 15 minutes I left. The net day I took my car to Village Auto at 9am and they had it ready by 10am. At 10:45am Josh finally returned my call. Joe Holland definitely does not put the customer first. Perhaps this is just a personnel problem as I noticed Josh's desk appeared very cluttered whereas the other service clerks desks were very tidy. It is all my fault; I should have bought a VW from Joe Holland, then I could have received better service. This is the third time I've had a bad experience in the last three years. I just had body damage fixed at Joe Holland body shop and it was a very good experience. It is a shame the service department is so disagreeable now when previously (this is my second Hyundai from them) the service was excellent. My next car will not be from Joe Holland.

Paul S.

Charleston, WV

11/11/2022

Catégorie : Service

bad service

Susan H.

Minster, OH

09/29/2022

Catégorie : Service

Excellent service from sales staff

I’ve been looking for a sonata hybrid limited since May. Found “my car” on car gurus at the Joe Holland dealership. Made a phone call to Doug G who was more than helpful answering texts about the car. I contacted him two days later (on his day off) and car was still available. After some discussion they agreed to drive the car to me in Ohio, over 200 miles and take my trade on the way back. I was able to do the paperwork to purchase the car electronically. It couldn’t have been a smoother process. Very impressed with Doug G and staff to make this a smooth transaction and couldn’t be more happy with “my car”.

Harry M.

Charleston, WV

2016 Hyundai Tucson

04/01/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

took to long

did not respect the appt

James B. de Joe Holland Hyundai a répondu le 04/01/2022 07:42 AM

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (304) 744-1561 to discuss your concerns, as your satisfaction is of utmost importance to us.

Thomas M.

Charleston, WV

2018 Hyundai Elantra

03/29/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Routine visit, great service

I just like dealing with Joe Holland Chevrolet/Hyundai. From Shirley who answers the phone to Josh our service advisor it is usually a great experience. I am definitely a proponent of Hyundai vehicles.

James B. de Joe Holland Hyundai a répondu le 03/30/2022 02:52 AM

We appreciate your positive review about your recent experience with us! Thank you again for choosing Joe Holland Hyundai Inc and we hope to see you again.

Ryan D.

Charleston, WV

2017 Hyundai Sonata

03/28/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Fast, friendly, and reliable service.

They were very friendly. Their service was fast and reliable.

James B. de Joe Holland Hyundai a répondu le 03/29/2022 02:59 AM

Our staff is committed to providing each of our customers with the best automotive experience! Thank you again for choosing Joe Holland Hyundai INC and we hope to see you again.

Floyd D.

Chapmanville, WV

2018 Hyundai Sonata

03/27/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Joe Holland treats us right.

We are always pleased with the service we receive from Joe Holland Hyundai. We bought our Sonata 42 months ago, and we are extremely happy with our choice in dealers and models.

James B. de Joe Holland Hyundai a répondu le 03/28/2022 02:49 AM

We want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit!

Christine B.

Saint Albans, WV

2019 Hyundai Sonata

03/15/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great Service Dept

Joe Holland Huyndai always provides great service. They also explain everything to you and keep you in the loop throughout the process.

James B. de Joe Holland Hyundai a répondu le 03/15/2022 03:07 AM

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Thomas M.

Charleston, WV

2019 Hyundai Kona

03/05/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Another good service appointment

Our service advisor, Josh is excellent. He is attentive to detail and always makes sure we are satisfied with our service. Joe Holland runs a good operation.

James B. de Joe Holland Hyundai a répondu le 03/07/2022 02:51 AM

Client vérifié

Cross Lanes, WV

2019 Hyundai Kona

03/04/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Excellent, timely service. All questions answered.

Excellent timely service. All questions answered to my satisfaction.

James B. de Joe Holland Hyundai a répondu le 03/04/2022 10:22 AM

We appreciate your positive review about your recent experience with us! Thank you again for choosing Joe Holland Hyundai Inc and we hope to see you again.

Paul S.

Dunbar, WV

2018 Hyundai Tucson

02/19/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Good serice

Easy to schedule and work provided promptly

James B. de Joe Holland Hyundai a répondu le 02/21/2022 03:01 AM

Thank you for the five star review! We appreciate your business and hope to see you soon.

David H.

Dunbar, WV

2015 Hyundai Sonata

02/12/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Very good service

Service Department does good job. Problem is Hyundai brand. Apparently our 2015 Sonata with the 2.4 GDI could possibly quit at any time without warning causing a crash. Very disappointed that Hyundai would allow this to happen.

James B. de Joe Holland Hyundai a répondu le 02/14/2022 03:07 AM

We appreciate your positive review about your recent experience with us! Thank you again for choosing Joe Holland Hyundai Inc and we hope to see you again.

Client vérifié

Princeton, WV

2014 Hyundai Santa Fe Sport

02/08/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

N/A

James B. de Joe Holland Hyundai a répondu le 02/09/2022 03:00 AM

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