The service department at Jim Click Hyundai Eastside is ready to ensure your Hyundai runs well for the road ahead.The service department at Jim Click Hyundai Eastside is ready to ensure your Hyundai runs well for the road ahead.
I purchased my car approx 18 months ago. At the time the dealership service department was being renovated and some personel changes were taking place. On my 1st service I experienced some issues with service advisors and a bit of a mess in my engine bay. I had to schedule a follow up to get tge car re-serviced. A loaner was provided but it wasnt very clean, my advisor seemed clueless. I demanded to see the service manager. We spoke and come to find out he was just recently brought over from another Jim Click dealership to help organize the service team. He took charge - made things right and the most recent visit was my third - and the entire staff was on top of things. Service advisor greeted me we discussed my needs, he verified things were lined up to get them done, vehicle was washed for me, i checked under the hood and the car was spotless. I also want to note that every time ive visited, the housekeeper is on top of things - always busy working.. its great to see that having been a maintenance manager myself. I saw the new Service Manager , he invited me to his office to discuss my service- which was superior from start to finish. It is apparent that leadership makes all the difference. Staff is well trained in servicing the customer. Yes I am impressed with the change thats taken place at Jim Clock Hyundai Eastside.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.