Avis qui incluent

Oil Change 146

Care 65

Problem 55

Communication 54

Issue 51

Avis récents

Thomas S.

Chicago, IL

10/03/2024

Catégorie : Service

Poor Customer Service

Recently took my car in to get an oil change and a cabin filter. Waited a good amount of time before anyone even said anything to me. Seems like everyone is too busy to say hi someone will be right with you etc. Once I picked up my car, I noticed on the report that it had stated the coolant needed to be refilled. Not seeing this on my invoice, I asked the cashier and they didn't know if it was done or not. Went back to the gentlemen who assisted me and waited a bit before he looked up very annoyed and asked what I needed. I asked if they had refilled my coolant since I didn't see it on my invoice but saw it on the car report. Without a word he looked at my invoice then proceeded to take me out to my car, opened my hood and pointed see it was filled and that it wouldn't be on my invoice because it was discounted. They also didn't wipe the sensor telling me that I was close/overdue for service. This is annoying since this is an easy fix.

Beyond this experience I have had maybe one good interaction out of the few I have been to this location. These situations are making me start to look at another brand of vehicles and I will be going to another Hyundai service provider when I need to take this car in next. Everyone seems not to care or just looks annoyed when you are asking a simple question they should know off the top of the head.

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