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Hyundai of Lincolnwood

Score moyen
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(1 184 Avis)
46
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Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
Avis original
Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5
136
Total des ReScores
4,8
Moyenne de ReScore
46
Score NPS ®

Détails de l'entreprise

À propos

Hyundai of Lincolnwood is your Chicago area Hyundai Dealer. We are located in Lincolnwood, IL on N. Lincoln Avenue. Call us today to schedule your next Service visit, or schedule an appointment online. Hyundai of Lincolnwood is your Chicago area Hyundai Dealer. We are located in Lincolnwood, IL on N. Lincoln Avenue. Call us today to schedule your next Service visit, or schedule an appointment online.

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(847) 929-9270

Heures d'ouverture

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
7:00 AM - 5:00 PM
Sun
closed
* Heure centrale (É.-U. et Canada)
6747 N. Lincoln Ave Licolnwood, IL 60712
Service après-vente's Avis
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(1 184 Avis)

TS
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Thomas S.
Chicago, IL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
10/03/2024
0
Catégorie : Service
Poor Customer Service
Recently took my car in to get an oil change and a cabin filter. Waited a good amount of time before anyone even said anything to me. Seems like everyone is too busy to say hi someone will be right with you etc. Once I picked up my car, I noticed on the report that it had stated the coolant needed to be refilled. Not seeing this on my invoice, I asked the cashier and they didn't know if it was done or not. Went back to the gentlemen who assisted me and waited a bit before he looked up very annoyed and asked what I needed. I asked if they had refilled my coolant since I didn't see it on my invoice but saw it on the car report. Without a word he looked at my invoice then proceeded to take me out to my car, opened my hood and pointed see it was filled and that it wouldn't be on my invoice because it was discounted. They also didn't wipe the sensor telling me that I was close/overdue for service. This is annoying since this is an easy fix.

Beyond this experience I have had maybe one good interaction out of the few I have been to this location. These situations are making me start to look at another brand of vehicles and I will be going to another Hyundai service provider when I need to take this car in next. Everyone seems not to care or just looks annoyed when you are asking a simple question they should know off the top of the head.

LC
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Larry C.
Chicago, IL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/09/2024
0
Catégorie : Service
Lack of service
No matter how many times or what time I come it always end the same lousy customer service

CZ
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Chase Z.
Evanston, IL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
07/30/2024
0
Catégorie : Service
Poor Customer Service/New Car Sales
Took a previous car here for service and had a good experience with their Service Dept.

However, came today to buy a SantaFe that we looked at online and it had sold already, ok, happens no biggie; NOTHING available close price wise at all. Asked to test drive a 2023, one listed online is in "Service" and not available to drive. Was offered to test drive a similar one, but they cant find it on the lot. Overheard another buyer being told the car online they wanted to see was in "Service" also.

After extended waiting we just left; we are cash pay, no financing needed and they could not have cared less about us.

JR
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Joanna R.
River Grove, IL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
05/25/2024
0
Catégorie : Service
Very bad customer service??
I had an appointment with recall on my car. I discussed over the phone that remedy was available. But when I went on 05/15/2024 they refused to fix my car. They turned me down and sent me back home explaining that on my car remedy is still not available. That factory didn't make yet necessary parts.
So I went home and received second notice from the factory about that recall. That they have remedy of course available. Then I called different dealer and they ordered a part for my car. Different dealership different service.
Be very careful with Lincolnwood dealership. Don't go there the best solution. They lied to me and didn't help me.

JR
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Joanna R.
River Grove, IL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
05/25/2024
0
Catégorie : Service
Very bad customer service??
I had an appointment with recall on my car. I discussed over the phone that remedy was available. But when I went on 05/15/2024 they refused to fix my car. They turned me down and sent me back home explaining that on my car remedy is still not available. That factory didn't make yet necessary parts.
So I went home and received second notice from the factory about that recall. That they have remedy of course available. Then I called different dealer and they ordered a part for my car. Different dealership different service.
Be very careful with Lincolnwood dealership. Don't go there the best solution. They lied to me and didn't help me.

MT
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Maritza T.
South Elgin, IL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
05/23/2024
0
Catégorie : Service
Save yourself the hassle!
Salesman started with lies about financing to start. After I schooled him, somehow he was able to get management to agree to my terms. An hour and half before the deals hip was scheduled to close their finance manager was gone for the day. While I was allowed to leave with the vehicle, I was asked to come back first thing in the morning to complete my paperwork. I showed up and was told the finance manager was running late but it would only be less than 30 mins. After an hour of waiting, I inquired where he was. He was still 5 minutes away. I have travel plans and made that very clear the evening before. I didn't have time to waste in the morning. There was zero empathy for my time or all the hassle given. To boot, their salesmen approach everyone in the waiting room offering to buy their car in for servicing so they can walk out with a new vehicle. I don't appreciate being asked to trade in a car that I haven't even signed paperwork for. Common sense and common curtesy aren't common here. Dealerships are on every corner, try another one before coming here.

LB
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Laurel B.
Chicago, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/02/2024
10
Catégorie : Service
Service Dept was excellent!
I had an appt to replace my battery as a Jiffy Lube told me i needed a battery back in Dec. ; i was greeted by Efrem my service advisor who was friendly efficient & checked me in ; i went to the waiting room that was clean & had cold drinks , coffee etc…. after tests done Efrem let me know they tested my battery & seemed ok but wanted to do another test to be sure & came back after 2nd test to let me know i did NOT need a new battery & the multi point inspection showed nothing needed. This saved me $500! I was impressed with the service & honesty displayed & highly recommend this dealer.

JB
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James B.
Muskegon, MI
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/26/2024
0
Catégorie : Service
Terrible dealership
The worst dealership experience I have ever had. After they got my money for the car they ghosted me. I could not get a return cal from anyone. When i did get ahold of someone they would say that they will get an anaswer to my question, this never happened. The salesperson Joesph, the slaes manager Emberto, the financial person, a guy name Alex and the General Manager. All these people would not call me back. They need to look up the meaning of Customer Service. This is the first time that I have given a bad review on line for any company. The service was so bad that I felt I had to do this.

JB
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James B.
Muskegon, MI
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/26/2024
0
Catégorie : Service
The worst dealership experience I have ever experienced.
Worst car buying experience ever. After I paid for the car they ghosted me. They did not return my calls. When I did get ahold of somene they always said they would get my answer and call me back at a specific time , this did not happen. The sales person, Joesph, the sales manger emberto, a guy named Alex, the financial person and the General Manager did return my calls even when they said they would. In fact the sales manager emberto hung the phone up on me when I questioned him not calling me back. This place is bad and does not know what customer service means.

RP
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Ricardo P.
Chicago, IL
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/18/2024
9
Catégorie : Service
Good Customer service
I went in for my 34k service and I was the first one in at 8am but sadly didn't leave until almost 2pm that and getting charged for my AIR and CABIN filter I had asked not to replace but that is the only negative things. Joshua M. was very helpful and kept me undated on my car. Joshua was very friendly with great customer service skills. I would but 5 stars but well all need that extra motivation to be even better at our job. I will be back and hope I get to work with Joshua M. again. Aside note. if the dealership is putting water and snacks for clients then the sales people should not be going eating and taking up all the things put out for customers. Looks tacky . I saw the same sales man come in and grab waters and chips about 5x. they need their own area for that.

HQ
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Hong Q.
Skokie, IL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/13/2024
0
Catégorie : Service
New Parts Manager A.
They have this new parts manager A.
The parts department, under his claim, will not take parts back as special order. I told him we talked to some one already on the phone who agreed to take it back, that is why I went in. He decided he has to charge a 30% return fee. For a long time customer, I feel very unhappy with this new manager, and the newly enforced old policies.
To which I say we will keep the parts and never buy again. He seems pleased and OK.

MM
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Malina M.
Chicago, IL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/26/2024
0
Catégorie : Service
Awful experience
I'm completely dissatisfied with the customer service provided by your service department. I dropped my car off 12/13/23 to repair a cracked driver side mirror. Was told that the part would take "a day or so" to arrive. It was never explained to me that this would be more than a two day deal. Never was told that it would have to be "taken out for painting" or anything of the sort. After a few days I contacted my service person D’Amari and he was out of the dealership. I texted him and was getting incomplete information. Every time I called the dealership to find out about my car, I, or my wife were given the brush off. "These things take time" was one condescending quote that was given to her. Seriously? What customer wants to be talked down to like that? Not me and I was extremely angry that she was treated like that. This continued for the better part of another week. Meantime we were operating with one vehicle (was never offered a loaner) at a total inconvenience. Then after not returning any of my calls for two days, my wife called again and was again given the runaround. Finally on the night of 12/22/23 with the dealership closing at 7 for the holiday weekend, I was advised that the car was ready and we needed to get there by 7. This call came at 4:07pm. Thanks for the lead time. They couldn't have told us that the day before? The whole experience was regrettable to have to go through on our part. Reading the Yelp reviews after the fact, I'm not surprised that we experienced what we did. Your reputation precedes you and is quite accurate. I should have known as well that the dealership should have been avoided. In early 2021 I was interested in purchasing a 2021 Sonata and came to your dealership only to be treated like a fourth class citizen. The arrogance displayed by the sales staff there was incredibly off-putting. I couldn't believe what I was seeing and hearing. Begrudgingly they allowed me a test drive, I was so turned off, there was no way I was buying a car there. So I went to a much friendlier Hyundai dealership in Glenview. The only reason I brought my car in this time was to save travel time to Glenview. I will not make that mistake again. I've always been treated like a human being over at Napleton and never should have strayed. I have a hard time believing that this situation is the exception rather than the law of the land there. This service department should be ashamed of the way it treats people over there. This falls squarely on the service manager who did nothing to help the situation. The best thing is the dealership continues to reach out to me in search of a 10-star rating. I’ll give you a 10 if it’s on a scale of 1-1,000. I texted the service manager directly after the service fiasco and shockingly (not really) he hasn’t responded. So stop reaching out, we are not coming back, that you can take to the bank. I will not do business with people that treat me the way your people did. The complete lack of respect for a customer was appalling. You don't know whose car you're servicing or what kind of influence they have over potential customers. Keep that in mind as you continue to operate in such an unprofessional manner.

MT
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Ma T.
Chicago, IL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/01/2024
0
Catégorie : Service
Worst Dealership Ever. Sold me a new car with problems
Recently bought a new car. And couple days after had a horn and and alarm problem. The managers don’t know anything. Costumer service sucks. Bad administration. They did not do a good inspection before giving us the car and that is very dangerous. Never buy a car from here they are liars.

BB
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Brian B.
Chicago, IL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
11/04/2023
0
Catégorie : Service
The worst customer service possible
Stay away from this dealership. Do not take care your car there for service and definitely do not buy a car from them. They had my car from July 18th to November 1st. They had a warranty repair to complete as the car was a year old. They service advisors, who are never available to speak to, was terrible and was subsequently fired. I had nothing to do with that, but I suspect it has to do with the fact that he could not fix cars. They had me attempt to pick up my car, only for the issue not to have be resolved at all. All they did was reset the car and hoped the problem would resolve itself. I started the car at the dealership and the lights came back on. Then, they took it in for service, again immediately. After that, they called me to tell me the car needed service. To which I responded, you already have the car. When I went in to pick up the car, there was 'code red' written on the paperwork. I can only assume that they just had the car for all this time and it was magically fixed in 48 from that call. When I picked the car up it had a scratch on it. I looked at the dash cam video and there was a porter who got out of my car and looked at the scratch. They the agreed to fix it for free. To which, it took them over month to fix scratch they put on it. During that time they called me to tell me to come get the car only to call back 30 seconds later to tell me the car was not fixed to their standard. I appreciate that fact, but then I finally got the car back and the paint is still not right. There is a visable mark on the fender, which should have been replaced and there is still a chip in the paint. I live in Chicago and I have had scratches fixed before and this was the worst fix I ever seen. I cannot even fathom letting them try to fix it again. I am in contact with legal representatives to address the issue.

That's the car itself, now more on the dealership. They said they would give me a loaner car. They said the lady that handles the loaner cars comes in at 8 a.m. to be there right at 8 a.m to get the loaner car. She was there at 8:25 and was not concerned with getting anyone a loaner car. She went to the vending machine and I had to stop her and ask her to speed up the loaner car process as it was almost 9 and I was sitting there for an hour. She still just wasn't in a hurry to do anything. While I was waiting another woman who took her car in that was less that 30 days old for service because it had warning lights on. They told her they did not have a loaner car. Same lady I was dealing with. She walked over to the sales folks and said I want to return the car, if I can't get a loaner. Suddenly, they were able to magically produce a loaner car for her after she told as told no for over 30 minutes.

So when I was finally able to pick up my poorly repaired car I was told, even though the scratch was their fault "I had to come pick up my car immediately and I was past my rental agreement" I have the voicemail if anyone wants to here it. Keep in mind they called me at 3:40 and demanded I pick up my car by close of business.

So I wrote a bad review on Carfax. I was called by someone from their corporate office named Chad. I explained the situation. I then requested a call back from him again towards the end of this ordeal. He said "we sell alot of cars" implying that their dealership is fantastic. When it's really their location. If you want to by a cheap Hyundai, cheap car. There are literally only Hyundai dealership on the North side if Chicago. Not that they're great, they're in a good location. He then said 'if I were you I'd get your car back and never come back to the dealership again". When a corporate person outside of the dealership space tells you not to bring your car back to the dealership versus fixing their customer service problems you know they truly don't care. I could go on more, but if you are reading this review. I would implore you to take your car, buy a car from either McGrath in Chicago or to Patrick in Schaumburg. You'll get great service and have a much better experience. Having been a Hyundai owner since 2012 and having 4 cars from Hyundai, from the various dealerships, I can confidently say PatrickHyundai or Boecher Hyundai in Waukesha are hands down worth the drive to get away from this awful dealership and they actually care about their customers. Which at the end of the day, that's all I wanted was for someone to care. Now I am going to end up with legal issues.

BB
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Brian B.
Chicago, IL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
11/04/2023
0
Catégorie : Service
They damaged my car and are extremely rude and unprofessional
Stay away from this dealership. Do not take care your car there for service and definitely do not buy a car from them. They had my car from July 18th to November 1st. They had a warranty repair to complete as the car was a year old. They service advisors, who are never available to speak to, was terrible and was subsequently fired. I had nothing to do with that, but I suspect it has to do with the fact that he could not fix cars. They had me attempt to pick up my car, only for the issue not to have be resolved at all. All they did was reset the car and hoped the problem would resolve itself. I started the car at the dealership and the lights came back on. Then, they took it in for service, again immediately. After that, they called me to tell me the car needed service. To which I responded, you already have the car. When I went in to pick up the car, there was 'code red' written on the paperwork. I can only assume that they just had the car for all this time and it was magically fixed in 48 from that call. When I picked the car up it had a scratch on it. I looked at the dash cam video and there was a porter who got out of my car and looked at the scratch. They the agreed to fix it for free. To which, it took them over month to fix scratch they put on it. During that time they called me to tell me to come get the car only to call back 30 seconds later to tell me the car was not fixed to their standard. I appreciate that fact, but then I finally got the car back and the paint is still not right. There is a visable mark on the fender, which should have been replaced and there is still a chip in the paint. I live in Chicago and I have had scratches fixed before and this was the worst fix I ever seen. I cannot even fathom letting them try to fix it again. I am in contact with legal representatives to address the issue.

That's the car itself, now more on the dealership. They said they would give me a loaner car. They said the lady that handles the loaner cars comes in at 8 a.m. to be there right at 8 a.m to get the loaner car. She was there at 8:25 and was not concerned with getting anyone a loaner car. She went to the vending machine and I had to stop her and ask her to speed up the loaner car process as it was almost 9 and I was sitting there for an hour. She still just wasn't in a hurry to do anything. While I was waiting another woman who took her car in that was less that 30 days old for service because it had warning lights on. They told her they did not have a loaner car. Same lady I was dealing with. She walked over to the sales folks and said I want to return the car, if I can't get a loaner. Suddenly, they were able to magically produce a loaner car for her after she told as told no for over 30 minutes.

So when I was finally able to pick up my poorly repaired car I was told, even though the scratch was their fault "I had to come pick up my car immediately and I was past my rental agreement" I have the voicemail if anyone wants to here it. Keep in mind they called me at 3:40 and demanded I pick up my car by close of business.

So I wrote a bad review on Carfax. I was called by someone from their corporate office named Chad. I explained the situation. I then requested a call back from him again towards the end of this ordeal. He said "we sell alot of cars" implying that their dealership is fantastic. When it's really their location. If you want to by a cheap Hyundai, cheap car. There are literally only Hyundai dealership on the North side if Chicago. Not that they're great, they're in a good location. He then said 'if I were you I'd get your car back and never come back to the dealership again". When a corporate person outside of the dealership space tells you not to bring your car back to the dealership versus fixing their customer service problems you know they truly don't care. I could go on more, but if you are reading this review. I would implore you to take your car, buy a car from either McGrath in Chicago or to Patrick in Schaumburg. You'll get great service and have a much better experience. Having been a Hyundai owner since 2012 and having 4 cars from Hyundai, from the various dealerships, I can confidently say PatrickHyundai or Boecher Hyundai in Waukesha are hands down worth the drive to get away from this awful dealership and they actually care about their customers. Which at the end of the day, that's all I wanted was for someone to care. Now I am going to end up with legal issues.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.