Hyundai of Auburn is staffed with expert technicians who provide quality Hyundai repair and maintenance.Hyundai of Auburn is staffed with expert technicians who provide quality Hyundai repair and maintenance.
Kevin was friendly, helpful, and spent a lot of time assisting me with the purchase and financing. I appreciate his effort as a salesperson.
Unfortunately, the overall dealership experience was disappointing. I had an appointment scheduled with Mr. Rob, but he was not available, and the process was handled by Kevin. The vehicle had visible dust and about 45 miles on it before the test drive. After the car was washed and the paperwork was completed, I noticed a dent. I was told it would be repaired, but after multiple follow‑ups over the next 2–3 weeks, I was informed the part could not be fixed and that it was considered a Hyundai manufacturing issue. There was also visible trunk door misalignment, which I was told was “common.”
During a long trip, another Hyundai dealer questioned whether the car had been in an accident due to panel misalignment and identified a charging port door issue. Although they agreed it required repair, the necessary parts were on backorder.
I was also told that a mandatory $499 fee was added because a “ceramic coating” was already applied to all vehicles and could not be removed; however, the product applied was Permaplate, not a true ceramic coating, which made this explanation misleading. Combined with other dealer‑added items totaling approximately $2–3k, this added to the frustration.
Overall, this experience felt like taking delivery of a vehicle that needed multiple fixes, rather than a brand‑new car. While Kevin did his job well, the post‑sale support, communication, and transparency were poor.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.
Unfortunately, the overall dealership experience was disappointing. I had an appointment scheduled with Mr. Rob, but he was not available, and the process was handled by Kevin. The vehicle had visible dust and about 45 miles on it before the test drive. After the car was washed and the paperwork was completed, I noticed a dent. I was told it would be repaired, but after multiple follow‑ups over the next 2–3 weeks, I was informed the part could not be fixed and that it was considered a Hyundai manufacturing issue. There was also visible trunk door misalignment, which I was told was “common.”
During a long trip, another Hyundai dealer questioned whether the car had been in an accident due to panel misalignment and identified a charging port door issue. Although they agreed it required repair, the necessary parts were on backorder.
I was also told that a mandatory $499 fee was added because a “ceramic coating” was already applied to all vehicles and could not be removed; however, the product applied was Permaplate, not a true ceramic coating, which made this explanation misleading. Combined with other dealer‑added items totaling approximately $2–3k, this added to the frustration.
Overall, this experience felt like taking delivery of a vehicle that needed multiple fixes, rather than a brand‑new car. While Kevin did his job well, the post‑sale support, communication, and transparency were poor.