I will start by saying this is not a personal review of Larry as he was very nice along the way. But at the end of the day, this was an awful awful experience.
If you care about your car, your time, and your money, DO NOT take your vehicle to H&R Auto and Towing. Their complete incompetence, dishonesty, and negligence have cost me months of frustration and thousands of dollars—and they have refused to take responsibility for their terrible work.
Botched Repairs From Day One
In June 2024, I hit an object on the highway, which destroyed my transmission and bent my subframe. My insurance covered the repairs, and I—unfortunately—trusted H&R Auto with the job. That was the biggest mistake I could have made.
It took them three months to return my car.
Immediately, issues started popping up, forcing me to bring the car back multiple times over the next three months to fix things they should have done correctly the first time.
Instead of using quality parts, they cut corners at every opportunity, installing junkyard parts without properly inspecting or replacing necessary components.
H&R’s Negligence Leads to Catastrophic Failure
In November 2024, my transfer case completely failed due to H&R’s failure to properly install or replace the seals between it and the transmission. Fred’s Garage, a well-respected and trustworthy shop, inspected the damage and confirmed that H&R either installed the seals incorrectly or didn’t replace them at all.
I had no choice but to take it back to H&R, and they claimed to have fixed it. But when I took my car back to Fred’s for an inspection, they found a new transmission leak—meaning H&R STILL didn’t do the job right.
At this point, I could no longer trust H&R with my vehicle, so I paid $2,303.26 out of pocket to have Fred’s Garage fix their mistakes. That’s money I should never have had to spend if H&R had done their job properly.
Refusal to Take Responsibility
I sent H&R a formal demand letter requesting reimbursement for the money I had to spend due to their gross incompetence and negligence. They have ignored it. No response. If they respond in the next few days I will consider changing or removing this review.
I am escalating this issue by:
Filing a formal complaint with the Illinois Attorney General’s Consumer Protection Division
I may take legal action to recover my costs
Making sure everyone knows how they operate by posting this review everywhere I can
Do Yourself a Favor – GO ELSEWHERE
There are plenty of reputable mechanics out there—H&R Auto and Towing is NOT one of them. If you value your car, stay far away.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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If you care about your car, your time, and your money, DO NOT take your vehicle to H&R Auto and Towing. Their complete incompetence, dishonesty, and negligence have cost me months of frustration and thousands of dollars—and they have refused to take responsibility for their terrible work.
Botched Repairs From Day One
In June 2024, I hit an object on the highway, which destroyed my transmission and bent my subframe. My insurance covered the repairs, and I—unfortunately—trusted H&R Auto with the job. That was the biggest mistake I could have made.
It took them three months to return my car.
Immediately, issues started popping up, forcing me to bring the car back multiple times over the next three months to fix things they should have done correctly the first time.
Instead of using quality parts, they cut corners at every opportunity, installing junkyard parts without properly inspecting or replacing necessary components.
H&R’s Negligence Leads to Catastrophic Failure
In November 2024, my transfer case completely failed due to H&R’s failure to properly install or replace the seals between it and the transmission. Fred’s Garage, a well-respected and trustworthy shop, inspected the damage and confirmed that H&R either installed the seals incorrectly or didn’t replace them at all.
I had no choice but to take it back to H&R, and they claimed to have fixed it. But when I took my car back to Fred’s for an inspection, they found a new transmission leak—meaning H&R STILL didn’t do the job right.
At this point, I could no longer trust H&R with my vehicle, so I paid $2,303.26 out of pocket to have Fred’s Garage fix their mistakes. That’s money I should never have had to spend if H&R had done their job properly.
Refusal to Take Responsibility
I sent H&R a formal demand letter requesting reimbursement for the money I had to spend due to their gross incompetence and negligence. They have ignored it. No response. If they respond in the next few days I will consider changing or removing this review.
I am escalating this issue by:
Filing a formal complaint with the Illinois Attorney General’s Consumer Protection Division
I may take legal action to recover my costs
Making sure everyone knows how they operate by posting this review everywhere I can
Do Yourself a Favor – GO ELSEWHERE
There are plenty of reputable mechanics out there—H&R Auto and Towing is NOT one of them. If you value your car, stay far away.