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SureCritic / Genesis Of Vancouver
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Genesis Of Vancouver

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(25 Avis)
74
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Détails du score

5 stars
81%
4 stars
12%
3 stars
2%
2 stars
<1%
1 star
2%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
Avis original
Évaluation globale 2,3/5Évaluation globale 2,3/5Évaluation globale 2,3/5Évaluation globale 2,3/5Évaluation globale 2,3/5
6
Total des ReScores™
5,0
Moyenne de ReScore™
74
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(360) 694-8500
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
6802 Ne 40 Th Street Vancouver, WA 98661
Obtenir des directions
Service après-vente's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(25 Avis)
Écrire un avis
Avis récents
JK
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Joel K.
Vancouver, WA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/21/2022
0
Catégorie : Service
Atrocious
One part that sold me on Genesis was the service and valet service. Unfortunately, Genesis of Vancouver doesn't seem to receive online appointments so when I was expecting to receive valet service today, nobody arrived. I called and was told that they don't receive online orders, even though I had a confirmation number. Driving to the dealership for an appointment during the week is out of the question due to having a job. Being able to have service completed on a weekend is out of the question, since Genesis of Vancouver does not offer weekend service. This the first dealership that I have heard of that does not offer weekend service or live up to their slogan on their website "Service you can Trust". How do they expect working people get their $80k vehicles serviced? They have definitely lost a repeat customer to their atrocious service.
DEBRA R. de Genesis Of Vancouver a répondu le 02/21/2022 10:58 AM

Thanks for speaking to me on the phone, I believe we have the situation taken care of. Again, I am sorry that the confirmation was missed on our end. My Valet driver is on her way back, as soon as she gets here which will be around noon, I will send her your way.

Debra

DEBRA R. de Genesis Of Vancouver a répondu le 03/18/2022 06:05 AM

Just checking in to see if Genesis sent you another Review, if so could you be so kind to make sure that you score it a 5 STAR so that Genesis knows that my staff was fair and friendly to you on the phone. Again, thanks for talking with me on the phone, appreciate your time. Have a good weekend.

Debra

DEBRA R. de Genesis Of Vancouver a répondu le 04/11/2022 02:28 PM

just checking to see if you ever found a rescore from Genesis so that they knew I took care of your vehicle and that the staff treated you well. Thanks again, they said they sent it out on the 1st of March....

Enjoy your day,

Debra
360-992-8115

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