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Genesis Of Vancouver

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(25 Avis)
74
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
Avis original
Évaluation globale 2,3/5Évaluation globale 2,3/5Évaluation globale 2,3/5Évaluation globale 2,3/5Évaluation globale 2,3/5
6
Total des ReScores
5,0
Moyenne de ReScore
74
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(360) 694-8500
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
6802 Ne 40 Th Street Vancouver, WA 98661
Service après-vente's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(25 Avis)

JK
gravatar
Joel K.
Vancouver, WA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/21/2022
0
Catégorie : Service
Atrocious
One part that sold me on Genesis was the service and valet service. Unfortunately, Genesis of Vancouver doesn't seem to receive online appointments so when I was expecting to receive valet service today, nobody arrived. I called and was told that they don't receive online orders, even though I had a confirmation number. Driving to the dealership for an appointment during the week is out of the question due to having a job. Being able to have service completed on a weekend is out of the question, since Genesis of Vancouver does not offer weekend service. This the first dealership that I have heard of that does not offer weekend service or live up to their slogan on their website "Service you can Trust". How do they expect working people get their $80k vehicles serviced? They have definitely lost a repeat customer to their atrocious service.
DEBRA R. de Genesis Of Vancouver a répondu le 02/21/2022 10:58 AM

Thanks for speaking to me on the phone, I believe we have the situation taken care of. Again, I am sorry that the confirmation was missed on our end. My Valet driver is on her way back, as soon as she gets here which will be around noon, I will send her your way.

Debra

DEBRA R. de Genesis Of Vancouver a répondu le 03/18/2022 06:05 AM

Just checking in to see if Genesis sent you another Review, if so could you be so kind to make sure that you score it a 5 STAR so that Genesis knows that my staff was fair and friendly to you on the phone. Again, thanks for talking with me on the phone, appreciate your time. Have a good weekend.

Debra

DEBRA R. de Genesis Of Vancouver a répondu le 04/11/2022 02:28 PM

just checking to see if you ever found a rescore from Genesis so that they knew I took care of your vehicle and that the staff treated you well. Thanks again, they said they sent it out on the 1st of March....

Enjoy your day,

Debra
360-992-8115


Client vérifié
Longview, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/21/2022
client vérifiéVérifié Client
10
Catégorie : Service
Best Genesis Service Manager
This is the 1st time since I purchased my GV70 that it needed service. Debra the service manager is GREAT. I hope she never leaves or retires!!
DEBRA R. de Genesis Of Vancouver a répondu le 01/21/2022 02:18 PM

Thanks so much for the kind words..... I really appreciate it... Have a great weekend.... :)

Debra


MA
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Michael A.
Vancouver, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/26/2021
client vérifiéVérifié Client
10
Catégorie : Service
Outstanding service experience
Had our new GV 80 serviced for the first time. Used the valet service and it worked flawlessly. Our service manager was excellent to work with, asked about our concerns and made sure they were addressed to our satisfaction. We couldn’t be happier, vehicle was cleaned inside and out and returned on time. We would highly recommend Genesis of Vancouver.
DEBRA R. de Genesis Of Vancouver a répondu le 11/30/2021 05:13 AM

Thanks so much for your kind words, it is appreciated. Have a wonderful day and a nice Holiday. See you for your next visit. :) We are so glad that you are happy with the entire Service experience here.

Debbie


Wendy P.
Hillsboro, OR
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/03/2021
client vérifiéVérifié Client
Catégorie : Service

Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/16/2021
9
Catégorie : Service
First time genesis owner
I didn’t now what to expect with the valet service but I found it easy and very convenient. It is a wonderful service for people who are busy.
DEBRA R. de Genesis Of Vancouver a répondu le 11/17/2021 05:25 AM

thanks so much for your kind words, we do try to make each Valet service a 5 STAR experience and Genesis expects us as a staff to make it that way. We will try a bit harder next time to make sure you have top notch experience here. Have a good rest of your week, Any questions feel free to always email, or call me.

Debbie

DEBRA R. de Genesis Of Vancouver a répondu le 11/24/2021 11:51 AM

if you receive another follow up 5 STAR Review, if you could be so kind to score it a 5 STAR to indicate that the 4 STAR had nothing to do with my staff that would be wonderful. I know that your experience here means alot to us and we value you as a customer. Have a nice Thanksgiving, we will see you next visit.

Debbie


Client vérifié
Hillsboro, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/20/2021
client vérifiéVérifié Client
10
Catégorie : Service
First Concierge Service
Service matched excellent vehicle.
DEBRA R. de Genesis Of Vancouver a répondu le 10/20/2021 07:08 AM

Thanks so much for taking time out of your day to fill out our 5 STAR Review, we appreciate your business and hope that you were satisfied with our service. Have a great week and we will see you next visit.

Debbie


JE
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James E.
Vancouver, WA
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/13/2021
client vérifiéVérifié Client
Catégorie : Service
Recall and oil change
The loaner I was given was to small for my size 6’4” G70.
Recommandé
DEBRA R. de Genesis Of Vancouver a répondu le 06/15/2021 05:39 AM

THANK YOU FOR TAKING THE TIME TO FILL OUT OUR REVIEW, TOTALLY UNDERSTAND THE CAR SIZE ISSUE. HOPE THE REST OF YOUR WEEK IS GOOD, LOOKS LIKE SUN COMING OUR WAY.. THANK YOU AGAIN, WE WILL SEE YOU NEXT TIME.

DEBBIE


Client vérifié
Lake Oswego, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/20/2021
client vérifiéVérifié Client
Catégorie : Service
Excellent Service Experience
My Genesis is 2 years old and the care from Vancouver Genesis has been excellent. I've owned other luxury brands and my experience here is on par or better than other dealers/manufacturers. They help spot problems. They explain what is going on. They make good any missteps. They gave me help in updating my navigation system. Excellent overall experience.
Recommandé
DEBRA R. de Genesis Of Vancouver a répondu le 05/26/2021 07:12 AM

Thanks so much for the kind words, we appreciate it. WE try very hard to make sure your Experience here is a 5 Star. See you next visit, and have a great week.

Debbie


NK
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Norman K.
Portland, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/07/2021
client vérifiéVérifié Client
Catégorie : Service
Nothing to criticize
Service was fast and courteous. Loaner and my vehicle were washed and clean,
Recommandé
DEBRA R. de Genesis Of Vancouver a répondu le 04/22/2021 07:34 AM

Thank you so much for taking the time to respond to our 5 Star Review, We always appreciate your kindness. Have a great day and a nice weekend. See your vehicle here next visit.

Debbie


HF
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Howard F.
Portland, OR
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/24/2021
client vérifiéVérifié Client
Catégorie : Service
The service manager is the best I have ever had the opportunity to work with
Prompt and efficient service
Recommandé
DEBRA R. de Genesis Of Vancouver a répondu le 03/24/2021 03:42 PM

Just checking in with you, I know that you visited the dealership yesterday about some un resolved concerns. Genesis just has me follow up with you and they will be sending out another 5 STAR Review which tells them we tried helping and resolving as much as we could. Please call me if you have more questions, I know Garrett helped you last night. This is Debbie who most of the time helps you when you come in. The Review is our personel score on how we treated you when you were here. My phone number is 360-992-8115 anytime M-F 7-4pm

Thank you Howard....  :)

DEBRA R. de Genesis Of Vancouver a répondu le 03/25/2021 09:57 AM

Thanks Howard for talking with me on the phone. I really appreciate it.. Look for the rescore 5 STAR Review coming your way. I am glad that the radio is temporarily all working and hopefully it will continue to do so. Have a great week and we will see you for your next visit.

Debbie

DEBRA R. de Genesis Of Vancouver a répondu le 03/29/2021 06:08 AM

Howard, were you able to find a 5 STAR Rescore that Genesis sent to you.... if you find it, please take the time to fill it out for me. Thanks again for your patience with us. Have a great week.

Debbie


Client vérifié
Vancouver, WA
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/23/2021
client vérifiéVérifié Client
Catégorie : Service
Fixed the issues
Being little disappointed after the service, the service manager Deb reached out to me personally and fixed the issues. Definitely will recommend the service of Genesis.
Recommandé

Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/22/2021
Catégorie : Service
More issues
I have more issues afterwards
Non recommandé
DEBRA R. de Genesis Of Vancouver a répondu le 03/23/2021 05:36 AM

I am really sorry you feel like your Experience here was less than expected. We try really hard to deal with the challenges we have during these Covid times the best we can. Please call me at your earliest convenience, as Genesis expects me to address any issues you may have had while your vehicle was here. Thanks

Debbie
360-992-8115

DEBRA R. de Genesis Of Vancouver a répondu le 03/23/2021 10:09 AM

Thanks for responding to my email... and I believe we will have all your issues resolved soon.... call me anytime..

Deb


MM
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Michael M.
Vancouver, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/06/2021
client vérifiéVérifié Client
Catégorie : Service
valet service for maintenance was excellent
One of the reasons I leased a Genesis was the valet service for maintenance. I recently used this service and found it to be an excellent benefit
Recommandé
DEBRA R. de Genesis Of Vancouver a répondu le 03/16/2021 06:31 AM

thanks again for taking the time to tell us about your Service Experience. I have and still am researching the Idle stop and go for you...I wish I had more informative answers for you. Have a great week and thank you again for letting us take care of your Genesis.

Debbie


JS
gravatar
John S.
Portland, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/23/2021
client vérifiéVérifié Client
Catégorie : Service
Good service
Courteous service.
Recommandé
DEBRA R. de Genesis Of Vancouver a répondu le 01/25/2021 06:33 AM

thanks so much for taking the time to fill out our 5 STAR Review. We appreciate your business and look forward to seeing you next visit.

Debbie


Client vérifié
Lake Oswego, OR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/12/2020
client vérifiéVérifié Client
Catégorie : Service
Responsive to all our requests.
Doing a great job so far.
Recommandé
DEBRA R. de Genesis Of Vancouver a répondu le 10/12/2020 10:49 AM

Thanks so much for taking time out of your day to fill out our Review. We appreciate your business and I look forward to taking care of your Genesis next time. Have a great week.

Debra


IK
gravatar
Ian K.
Vancouver, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/28/2020
client vérifiéVérifié Client
Catégorie : Service
Love it
Service department was great
Recommandé
DEBRA R. de Genesis Of Vancouver a répondu le 09/29/2020 05:37 AM

Thanks so much for your kind words, we try very hard to make each visit a 5 STAR experience. It was great catching up and chatting. Have a great week, I look forward to the next visit.

Debbie


Client vérifié
Vancouver, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/22/2020
client vérifiéVérifié Client
Catégorie : Service
Ease of service
Fast and efficient
Recommandé
DEBRA R. de Genesis Of Vancouver a répondu le 07/22/2020 03:02 PM

Thanks so much for taking the time to fill out our 5 STAR Review. We appreciate your opinion and we try very hard to make each Service Visit excellent. Have a great week. See you next visit.

Debbie

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