Got to the stage where I finally spoke to the sales manager (Miguel). I introduced myself, but he didn't introduce himself (1st warning).
I had two questions for him concerning the cost which I made him aware of. Instead of answering my questions, he goes into this long diatribe about how they are trying to build customer relationships, and that they want to establish a long term relationship with their clients. This tactic is known as 'deflecting'' (2d warning). He was trying to buy time so he could justify why I should pay for something on the cost sheet that I was not getting. I asked again and he refused to answer the question.
He had been caught and he had no justification for the cost, nor answers to my questions, so he panicked. He then tried to tell me I really didn't want to buy the vehicle in question, despite the fact that it was my FOURTH visit to the dealership.
Bottom line, I left the dealership - no sale for the dealer.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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I had two questions for him concerning the cost which I made him aware of. Instead of answering my questions, he goes into this long diatribe about how they are trying to build customer relationships, and that they want to establish a long term relationship with their clients. This tactic is known as 'deflecting'' (2d warning). He was trying to buy time so he could justify why I should pay for something on the cost sheet that I was not getting. I asked again and he refused to answer the question.
He had been caught and he had no justification for the cost, nor answers to my questions, so he panicked. He then tried to tell me I really didn't want to buy the vehicle in question, despite the fact that it was my FOURTH visit to the dealership.
Bottom line, I left the dealership - no sale for the dealer.