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SureCritic / Genesis Of Northampton
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Genesis Of Northampton

Score moyen
Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5
4,2
(12 Avis)
44
Écrire un avis
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Détails du score

5 stars
58%
4 stars
24%
3 stars
3%
2 stars
5%
1 star
7%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
2
Total des ReScores™
5,0
Moyenne de ReScore™
44
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(413) 774-3122
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
347 King Street Northampton, MA 01060
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Service après-vente's Avis
Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5
4,2
(12 Avis)
Écrire un avis
Avis récents
RM
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Roland M.
Agawam, MA
2022 Genesis G70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/08/2022
client vérifiéVérifié Client
9
Catégorie : Service
First routine service appointment.
Valet service and loner access limits service availability dates, but not having to bring car to dealership and availability of loner mitigates this issue. RJM
JASMINE I C. de Genesis Of Northampton a répondu le 03/14/2022 09:07 AM

Thank you so much for the feedback and five star rating. We hope to see you back again. 

FO
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Francisco O.
Springfield, MA
2022 Genesis Gv70
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
01/21/2022
client vérifiéVérifié Client
2
Catégorie : Service
Not happy with the service
Professionalism was lacking and further information was needed
MM
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Marcia M.
Deerfield, MA
2019 Genesis G70
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/09/2021
client vérifiéVérifié Client
10
Catégorie : Service
Efficient oil change
I arrived on schedule for my oil change. I was shown to the guest area and in less than one hour later I was on my way home.
JASMINE I C. de Genesis Of Northampton a répondu le 10/11/2021 07:31 AM

Thank you for the feedback, Marcia we are happy to hear that you had a great interaction with our service department we hope to welcome you back on any future appointments. Have a wonderful day 

Kind Regards, 

Jasmine Carmenatty
Customer Service 
413-341-1931
jcarmenatty@countryhyundai.com

SB
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Susan B.
Ludlow, MA
2018 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/15/2021
client vérifiéVérifié Client
10
Catégorie : Service
Courteous and respectful
Service department was exceptional from start to finish.
JASMINE I C. de Genesis Of Northampton a répondu le 09/16/2021 07:16 AM

Thank you so much for your feedback Susan Congratualtions on your New Genesis!


JM
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Jonathan M.
Bloomfield, CT
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/02/2021
Terrible Customer Service
Sold my car on Thursday the 22nd and is now the 1st and still have not gotten my money. I'm also without a car until they give me my money. Funny how responsive they are when buying from them, but once they have your car it's next to impossible to talk to anyone there. Very dissatisfied as I needed a car by Friday the 31st to get the car I wanted and now that can't happen because they won't give me the money that's owed. Unreal since they have the signed transfer of title and the car. Key take aways: Great car and price, but responsiveness doesn’t make it worth it. Takes forever to get any paper work done like previous reviews stated.
Non recommandé
PM
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Peter M.
Marlboro, VT
2021 Genesis Gv80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/06/2021
client vérifiéVérifié Client
Catégorie : Service
Very professional and efficient
Punctual, professional and took the time to explain everything they did.
Recommandé
SM
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Steven M.
Wilbraham, MA
2019 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/20/2020
client vérifiéVérifié Client
Catégorie : Service
dealership thumbs up
Excellent dealership service.
Recommandé
JR
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James R.
East Longmeadow, MA
2019 Genesis G70
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/14/2020
client vérifiéVérifié Client
Catégorie : Service
courteous and prompt service.
All the employees of Genesis of Northampton I have meet, or spoken to on the phone have been friendly, professional, and accommodating.
Any problems or concerns I had were addressed in a timely manner.
Recommandé
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
04/12/2020
Catégorie : Service
courteous and prompt service.
Vehicle was not cleaned.
Everything else was great.
Recommandé
Amber B., Customer Service Representative de Genesis Of Northampton a répondu le 04/13/2020 11:42 AM

Good afternoon James, 

Thank you for taking a moment to speak with me this afternoon. Please allow this response/email to serve as a coupon for a complimentary interior detail during your next service visit. Please let myself or another dealership representative know when booking this service so that we can ensure you are properly taken care of. To reflect our efforts of resolving this, we will be sending you a re-score request. Please don't hesitate to contact us with any further questions or concerns at any time. Thanks so much! 

Amber Brainerd
Genesis of Northampton
Customer Service Representative
abrainerd@countryhyundai.com
(413) 341-1931

RC
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Ronald C.
Hampden, MA
2018 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/21/2020
client vérifiéVérifié Client
Catégorie : Service
people
SERVICE TECHS
Recommandé
Amber B., Customer Service Representative de Genesis Of Northampton a répondu le 02/21/2020 01:45 PM

Good afternoon Ron, 


We greatly appreciate you taking a moment to provide this five-star feedback! Customer satisfaction and safety in your vehicle is is our greatest priority, and we're pleased to know that we provided you with nothing less during your recent service. Thank you for choosing Genesis of Northampton for all of your service needs! 

Amber Brainerd
Genesis of Northampton
Customer Service Representative
abrainerd@countryhyundai.com
(413) 341-1931

TH
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The H.
Sheffield, MA
2018 Genesis G80
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/08/2020
client vérifiéVérifié Client
Catégorie : Service
OWNER
HELPFUL PEOPLE AT THE DEALERSHIP
Recommandé
Amber B., Customer Service Representative de Genesis Of Northampton a répondu le 01/11/2020 07:49 AM

Good morning, 

Thank you for taking a moment to provide this valuale feedback. Feedback of any sort is how we better our dealerships operations as a whole. While we are glad to hear that the service personnel were helpful and accommodating, we apologize to hear that there are specific components about the vehicle itself that are frustrating. While we acknowledge this and will pass it along to the higher-ups in Genesis, this survey is simply meant to reflect the service provided by our team. It seems as if you were satisfied with that aspect based on the title of the review, so we are going to send you a re-score survey to reflect the efforts of our service team during your recent visit. If you have any further questions or concerns, please feel free to reach out to me. 

Kind regards, 

Amber Brainerd
Genesis of Northampton
Customer Service Representative
abrainerd@countryhyundai.com
(413) 341-1931

H
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H.
Chicopee, MA
2020 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/25/2019
client vérifiéVérifié Client
Catégorie : Service
Friendly staff
They knew I was coming and had everything ready to service my car. It was painless and comfortable environment while I was waiting on my car.
Recommandé
Amber B., Customer Service Representative de Genesis Of Northampton a répondu le 12/26/2019 07:04 AM

Good morning, 

Thank you very much for taking a moment to share this feedback. Feedback of any sort is how we better our operations as a whole. We're pleased to hear that your most recent service met your expectations, and we'll use your comments to ensure a truly exceptional experience with future visits. Thank you for choosing Genesis of Northampton!

Amber Brainerd
Genesis of Northampton
Customer Service Representative
abrainerd@countryhyundai.com
(413) 341-1931

RC
gravatar
Ronald C.
Hampden, MA
2018 Genesis G80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/19/2019
client vérifiéVérifié Client
Catégorie : Service
people
work done
Recommandé
Amber B., Customer Service Representative de Genesis Of Northampton a répondu le 11/19/2019 12:52 PM

Good afternoon Ron, 

Thank you very much for taking a moment to share this valuable, fantastic feedback! We're pleased to know that the recent service on your Genesis met your expectations. Thank you for choosing Genesis of Northampton, and we look forward to assisting you with future service needs!

Amber Brainerd
Genesis of Northampton
Customer Service Representative
abrainerd@countryhyundai.com
(413) 341-1931

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