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SureCritic / Entretien de la voiture / ESP Auto Inc.
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ESP Auto Inc.

Score moyen
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(76 Avis)
90
Écrire un avis

Détails du score

5 stars
91%
4 stars
6%
3 stars
1%
2 stars
<1%
1 star
<1%

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis™

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores™
-
Moyenne de ReScore™
90
Score NPS ®

Détails de l'entreprise

À propos

E.S.P. Auto Inc. is owned and operated by Kevin Hayes, Christopher LaPlante and Daniel Hayes and was first opened in June of 1993.

Chris and Kevin had a long history of working with Edward Stanley Plaza (who inspired our initials, E.S.P.) at what was then known as the Northampton St. Garage.

Chris and Kevin have been working in the E.S.P. Auto Inc. is owned and operated by Kevin Hayes, Christopher LaPlante and Daniel Hayes and was first opened in June of 1993.

Chris and Kevin had a long history of working with Edward Stanley Plaza (who inspired our initials, E.S.P.) at what was then known as the Northampton St. Garage.

Chris and Kevin have been working in the automotive industry here at E.S.P. for a combined total of more than 50 years. Dan is an alumnus of the University of Massachusetts, Amherst and has a deep background in business management.

All of our technicians at E.S.P. Auto are ASE-certified and are mentored to continue to stay up to date through workshops, professional development, training, seminars and subscription to trade journals. ...more

Catégories
Entretien de la voiture, Réparation automobile, Entretien de la voiture
Contact
(413) 527-1232
Visiter le site web
Closed
Heures d'ouverture

Heures d'ouverture

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Heure de l'Est (É.-U. et Canada)
15 Pleasant St Easthampton, MA 01027
Obtenir des directions

Affiliations

ESP Auto Inc.'s Avis
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(76 Avis)
Écrire un avis
Avis récents
JP
gravatar
JENNIFER P.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/07/2025
10
Great service
Was able to get the car in a reasonable time frame. Fast service, dropped off is a.m, back by early afternoon. Reasonable pricing. Did not know about AAA discount but now know for future! Very friendly staff.
A J. de ESP Auto Inc. a répondu le 05/08/2025 04:56 AM

Thanks Jennifer!

MA
MARLEEN A.
Toyota Corolla
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/05/2025
client vérifiéVérifié Client
10
Marla Agritelley
How many people can say they truly trust their mechanic? I’m one who can!
And the customer service is awesome!
A J. de ESP Auto Inc. a répondu le 04/08/2025 05:46 AM

Thank you so much Marla!

MC
gravatar
Melanie C.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/08/2025
10
Friendly and good service
I had an oil change and tire rotation done and I t was done quickly and everyone was friendly. I appreciate the recommended services information and the inspection done so I know what I might ask about adding for next time.
A J. de ESP Auto Inc. a répondu le 02/11/2025 05:51 AM

Thank you Melanie!

ES
gravatar
Emily S.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/20/2024
8
Review
Esp is good
A J. de ESP Auto Inc. a répondu le 12/24/2024 06:11 AM

Thank you Emily!

ED
gravatar
Elizabeth D.
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
12/19/2024
9
ESP is a great place to bring your car!
I have really appreciated the friendliness of staff and the work done on my car. I also was so grateful to be able to use a loner car when my car needed to be worked on for multiple days.
A J. de ESP Auto Inc. a répondu le 12/24/2024 06:09 AM

Thank you so much Elizabeth!

RK
gravatar
Raj K.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/18/2024
9
Amazing Service!
Staff is so sweet, the location is so convenient, my car was fixed and given back on the same day even, completely trustworthy and would recommend to everyone! Thank you ESP
A J. de ESP Auto Inc. a répondu le 12/19/2024 10:17 AM

Thank you so much Raj!

LR
gravatar
Lisa R.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/16/2024
10
Family owned and honest trustworthy
I felt like they were telling me the real story. Not some big dealership instructing their employees what to say
A J. de ESP Auto Inc. a répondu le 12/17/2024 07:43 AM

Thank you so much Lisa

JB
gravatar
John B.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/16/2024
10
6
?
A J. de ESP Auto Inc. a répondu le 12/17/2024 07:42 AM

Thank you John!

LS
gravatar
Lindsi S.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/13/2024
10
ESP for the win!
I've been a loyal customer of ESP for years, and I can't recommend them enough. Whether it's regular oil changes or any other car needs, they always go above and beyond. The team truly feel like your friends and it's clear that they care about each customer. They're trustworthy, dependable, and always ready to help with a smile. I never have to worry when I bring my car in – I know it's in good hands. If you're looking for a reliable and friendly auto shop, this is the place to go!
A J. de ESP Auto Inc. a répondu le 12/17/2024 07:42 AM

Thank you so much Lindsi for this wonderful review!

CS
CHRISTOPHER S.
Toyota Corolla
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/08/2024
client vérifiéVérifié Client
8
Friendly folks
Although I didn't get my car repaired their quote was helpful
A J. de ESP Auto Inc. a répondu le 11/13/2024 05:05 AM

Hi Christopher. Thank you for taking the time to complete this survey. We do strive for 5 stars, so if there was something that we could have done better, please don't hesitate to let us know

CG
CHRISTINE G.
Nissan Rogue
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/26/2024
client vérifiéVérifié Client
10
Will not go anywhere else
Trustworthy and fair. Knowledgeable and friendly. Great place overall
A J. de ESP Auto Inc. a répondu le 09/27/2024 06:16 AM

Thank you so much Christine!

GM
GLYNIS M.
Toyota Prius
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/26/2024
client vérifiéVérifié Client
10
Quick service, quality work
ESP were so generous in helping me with my spontaneous brake line issue, they performed a “scheduling miracle” to help me get my car back within 24 hours and allowed me to pick it up after hours on my schedule. They were polite and never talked down to me and I trust the quality of their work. They were fairly expensive to work with, but I think the repair I needed was an expensive one to begin with.
A J. de ESP Auto Inc. a répondu le 09/27/2024 06:14 AM

Thank you so much for the five stars and your kind words Glynis!

RR
RACHEL R.
Toyota Prius
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/23/2024
client vérifiéVérifié Client
10
ESP never disappoints
Lucky to have them as my local shop!
A J. de ESP Auto Inc. a répondu le 08/27/2024 08:36 AM

Thank you so much Rachel!

MD
MAIA D.
Ford Escape
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/17/2024
client vérifiéVérifié Client
7
Good work but pricy
Good work and quick turn around but pricy
A J. de ESP Auto Inc. a répondu le 08/06/2024 10:15 AM

Hello Maia. Thank you for the positive feedback for the work you had done here at ESP. We do strive for 5 stars and we always try to be fair with our pricing, so I'm sorry you thought we were pricey. Unfortunately,  I think inflation is something that is affecting everyone in all areas of our lives, in our case, the cost of goods from our suppliers, which is something we have no control over. However we will continue to strive to offer the best service we can for our customers with honest, reliable work with the best pricing for all.

MO
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Matthew O.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/11/2024
10
Above and Beyond
Brought my car in to ESP after it failed its annual inspection. After fixing the issue, the ESP tech actually brought the car back to the inspection place for me to have it reinspected and taken care of so that it was completely ready to go once I picked it up. Exceptional service!
A J. de ESP Auto Inc. a répondu le 07/12/2024 09:27 AM

Thank you so much Matthew for this great review!

1-15 sur 76 résultats
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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