The service took longer than initially expected. The waiting area was average. Could be much better. Amenities are limited.
My sales person did not have the knowledge I expected of the car I purchased. He should know how everything works and take whatever time necessary to go over them until the buyer feels comfortable. I had to come back to see Kristina to go over all the cars features and sign me up for the connect service.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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Vérifié Client
My sales person did not have the knowledge I expected of the car I purchased. He should know how everything works and take whatever time necessary to go over them until the buyer feels comfortable. I had to come back to see Kristina to go over all the cars features and sign me up for the connect service.