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Bob & Sons Automotive

Score moyen
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(959 Avis)
90
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Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
90
Score NPS ®

Détails de l'entreprise

À propos

We are Bob & Sons Automotive, a third-generation family-owned automotive repair business in Manchester, NH. We've been providing exceptional automotive service since 1964 - servicing domestic, foreign, hybrid, and electric vehicles. With a focus on customer convenience and trust, we offer a range of services, including warranties, loaner We are Bob & Sons Automotive, a third-generation family-owned automotive repair business in Manchester, NH. We've been providing exceptional automotive service since 1964 - servicing domestic, foreign, hybrid, and electric vehicles. With a focus on customer convenience and trust, we offer a range of services, including warranties, loaner vehicles, and digital inspection reports. Our commitment to quality and community makes us the trusted partner for all your automotive needs. QUALITY SERVICE YESTERDAY, TODAY & TOMORROW... SINCE 1964! ...more

Catégories
Entretien de la voiture, Réparation automobile, Entretien de la voiture
Contact
(603) 623-9295

Heures d'ouverture

Mon
7:00 AM - 4:00 PM
Tue
7:00 AM - 4:00 PM
Wed
7:00 AM - 4:00 PM
Thu
7:00 AM - 4:00 PM
Fri
7:00 AM - 4:00 PM
Sat
closed
Sun
closed
* Heure de l'Est (É.-U. et Canada)
321 Kelley Street Manchester, NH 03102
Bob & Sons Automotive's Avis
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(959 Avis)

KM
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Keith M.
Manchester, NH
2021 Tesla 3
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/07/2025
client vérifiéVérifié Client
10
Excellent service
I have some maintenance done on my Tesla. The team at Bob’s and Sons was awesome, they communicated every step of the way, and when I arrived to drop off the car, asked me if I needed a ride home or loaner. They are extremely knowledgeable about my Tesla and even charged it for me before I returned.

RS
Raymond S.
Manchester, NH
1987 Volkswagen Vanagon
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/06/2025
client vérifiéVérifié Client
10
Over SIXTY Years
We moved from Nashua, NH to Manchester where BOB and SONS is located about five years ago. I’m so used to patronizing automotive chains(franchises), I’ve overlooked there are smaller, family owned facilities that must do more for the customer just to compete with the ‘giants.’ They still exist, but one has to be aware of their presence. Rather than spend excessive dollars on overhead in general and advertising in particular, the money saved allows some of the savings to be passed on to the customer, in this instance, ME! Thank you for the personalized courtesy.

CF
Christopher F.
Bedford, NH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/31/2025
client vérifiéVérifié Client
10
Great service
Great service, very quick and responsive. Clear communication had no problems whatsoever. Very clear and understandable. Very friendly and welcoming.
Gestionnaire de Bob & Sons Automotive a répondu le 06/03/2025 08:51 AM

It's fantastic to hear that you had such a positive experience with us! Quick service and clear communication are our top priorities! We appreciate your feedback and hope you have a wonderful summer!


LP
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Levandowski P.
Manchester, NH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/26/2025
client vérifiéVérifié Client
10
Service
Service was great and on time.
Gestionnaire de Bob & Sons Automotive a répondu le 05/27/2025 06:44 AM

We're glad to hear that you had a top-notch experience with us at Bob & Sons Automotive and thank you for taking the time to share it with others! Drive safe!


Client vérifié
New Milford, PA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/21/2025
client vérifiéVérifié Client
10
Out of Town Repair
Was in town visiting family when my wheel bearing went. They were able to fit me in same day, had the repair completed rather quickly, quality work, and communicated well regarding the repair and cost. Very friendly and it was a pleasant experience.
Gestionnaire de Bob & Sons Automotive a répondu le 05/27/2025 06:43 AM

We appreciate you taking the time to share your experience with us! It sounds like your visit turned into a mini-adventure, and we’re glad we could help keep the wheels turning smoothly—literally!  Safe travels on your future visits!


JN
Jeremy N.
Manchester, NH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/17/2025
client vérifiéVérifié Client
10
Vehicle maintenance
Bob & Sons is far and away the best local family owned garage around! Professional, knowledgeable and awesome customer service!
Gestionnaire de Bob & Sons Automotive a répondu le 05/19/2025 08:45 AM

Your kind words about our professionalism and customer service really warm our mechanical hearts. We take pride in being a family-owned business, and it’s wonderful to know that our efforts are making a positive impact. We appreciate your business! Drive safe and happy almost summertime!


DD
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Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/14/2025
client vérifiéVérifié Client
10
Bob and Sons
Bob and Sons are honest and the work they have done on my vehicle has always been excellent and within the estimate given they do go the extra mile for their customers
Gestionnaire de Bob & Sons Automotive a répondu le 05/14/2025 12:08 PM

We truly appreciate hearing that our honesty and dedication to quality work has made a difference for you! We're glad to know that we've met your expectations for automotive repair and maintenance services! If there's anything else we can assist you with, just let us know! Drive safe!


BL
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Brenda & Mary L.
Bedford, NH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/10/2025
client vérifiéVérifié Client
10
Always reliable and professional
Ian got me in as quickly as possible, analyzed what I needed and got my car back to me ready for the weekend!
Can’t say enough about him and his whole staff.
Gestionnaire de Bob & Sons Automotive a répondu le 05/14/2025 12:09 PM

It’s always fantastic to hear about a speedy service that keeps your weekend plans rolling smoothly! We're glad Ian and the team could get your car back in shape just in time. Your appreciation for our crew means a lot, and we’ll be sure to keep share. Drive safe!


JS
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Jared S.
Manchester, NH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/07/2025
client vérifiéVérifié Client
10
Really Good Service
I have been coming here with my vehicle for years by this point. I appreciate the reports I get on the condition of the vehicle, but I also really appreciate being able to discuss the items for my car and get real answers about which things need to be addressed immediately and which I can afford to schedule out to break some of the items up. I've always had good service here and any time I have questions about the vehicle, they are incredible well informed and can answers any questions I have, even if some of them are a little in the weeds.
Gestionnaire de Bob & Sons Automotive a répondu le 05/08/2025 10:44 AM

Thank you so much Jared! We appreciate your loyalty and your detailed feedback about your experiences with us. We’re glad to hear that our team is helping you navigate the intricacies of your vehicle’s needs without breaking the bank. Vehicle service and maintenance can be complicated, and we're here to help answer questions to help extend the life of your investment. We appreciate you! Drive safe!


PL
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Peter L.
Manchester, NH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/06/2025
client vérifiéVérifié Client
10
excellent service
I was informed of everything that needed to be done before work was done.
Gestionnaire de Bob & Sons Automotive a répondu le 05/08/2025 10:41 AM

Thank you Peter + we appreciate you taking the time to share your experience. It's great to hear that you felt informed every step of the way. We're glad to know that our communication made your experience smoother and we're so happy your Corvette is still going strong! Drive safe :)


RS
Rebecca & Kyle S.
Manchester, NH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/06/2025
client vérifiéVérifié Client
10
First time customer will be returning and sharing the great customer service received with family and friends
My husband and I were going to a local shop who has closed due to their retirement. We did a quick Google search and Bob and Sons came up as the top result. After reading reviews we had no hesitation to call and schedule an appointment. From the first "hello" on the phone you could tell these folks were professional and compassionate. After explaining my situation they asked what worked best for my schedule and even asked if we needed a loaner vehicle. I have never had an experience so tailored to our needs and our scheduling availability before. Completely blown away with their customer service we booked a date for two days later ( to fit our schedule) Quick and easy drop off and in a matter of minutes our car was in good hands. We received text notification and pictures of the issues and corns with the car. Ian, called and walked us through the found issues with the car and explained everything. The whole process made my husband and I feel very confident we found a wonderful shop that we can trust and depend on for our car needs. If you are looking for friendly customer service, and folks that will explain what the car needs and the car manufacturers recommendations look no further. We got my husband's car back and now it's safe to drive and we couldn't be happier with the experience we had at Bob and Son's. Thank you very much for providing top notch service and quality workmanship.
Gestionnaire de Bob & Sons Automotive a répondu le 05/08/2025 10:39 AM

It was a pleasure to meet you and we're so glad you found us! It's fantastic to hear about your experience with Bob & Sons Automotive. We're delighted that our team made the process so streamlined and transparent for you, complete with texts and pictures. We appreciate you trusting us with your automotive needs, and we’re here for when your vehicle may need a little TLC in the future. Drive safe :)


Client vérifié
Manchester, NH
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
05/01/2025
client vérifiéVérifié Client
10
Excellent service
They helped me with exactly with what I needed, explained everything in a direct courteous manner.
Gestionnaire de Bob & Sons Automotive a répondu le 05/02/2025 10:47 AM

We appreciate you taking the time to share your experience at Bob & Sons Automotive! It's great to hear that our team hit the mark in addressing your needs and provided explanations that were clear and courteous. It's our goal to keep things straightforward! We hope to gain five-stars at your next visit! Thank you for your business and drive safe :)


Client vérifié
Manchester, NH
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
04/29/2025
client vérifiéVérifié Client
8
Professional
The communication was extremely helpful. I love that they are very mindful of what you need. And they send you all the things needed to get things done.
Gestionnaire de Bob & Sons Automotive a répondu le 04/29/2025 11:08 AM

We're glad to hear that our communication hit the mark! We strive to keep things as clear as possible, so customers can tackle their automotive needs with confidence. If there’s anything else we can assist you with, we’re always here to help, and hope we can gain five-stars on your next visit! Drive safe!


KR
Karen R.
New Boston, NH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/16/2025
client vérifiéVérifié Client
10
Great service and love the loaner car!
First time there - thorough, professional service, prompt responsiveness and I think my car drives even better after my visit. Having a loaner car to use is awesome, too!
Gestionnaire de Bob & Sons Automotive a répondu le 04/22/2025 07:33 AM

We appreciate your feedback and are happy to hear that you had such a positive first experience with us.  We're glad the loaner car came in handy as well; we aim to keep you moving while we worked on your vehicle. If there’s anything else we can help with, just let us know! Drive safe!


MD
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Marilyn D.
Goffstown, NH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/08/2025
client vérifiéVérifié Client
9
Fast, Friendly, Knowledgeable Service
Fast, quality service. Spotless environment. Friendly. I’ve been coming to Bob and Sons for years, and will continue to do so.
Gestionnaire de Bob & Sons Automotive a répondu le 04/14/2025 08:07 AM

We greatly appreciate your long-standing loyalty to Bob & Sons Automotive. Your support means a lot, and we look forward to continuing to keep your wheels turning smoothly for many more years to come!

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.