I am writing to formally express my disappointment regarding the handling of my recent service complaint at Genesis of Gwinnett.
During my conversation with Service Manager Tammy Baker, I attempted to address a concern regarding my vehicle’s tires and suspension. Unfortunately, Ms. Baker repeatedly interrupted me, spoke over me, and ultimately hung up the phone after I voiced my concern about her behavior. This was both unprofessional and disrespectful.
Following this incident, I reached out to General Manager Mark Johnson to address the false claim that my rims were bent—an assertion contradicted by three independent inspections, all of which found it to be a suspension issue instead. Despite my follow-up, neither Ms. Baker nor Mr. Johnson returned my call or offered a resolution. Instead, I was advised to take my vehicle to another Genesis dealership.
This level of service is unacceptable, especially given Genesis’ reputation for quality and customer care. I respectfully request an immediate review of my complaint, an apology for the unprofessional conduct I experienced, and a clear resolution plan for the underlying service issue.
Thank you for your prompt attention to this matter. I look forward to your response.
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During my conversation with Service Manager Tammy Baker, I attempted to address a concern regarding my vehicle’s tires and suspension. Unfortunately, Ms. Baker repeatedly interrupted me, spoke over me, and ultimately hung up the phone after I voiced my concern about her behavior. This was both unprofessional and disrespectful.
Following this incident, I reached out to General Manager Mark Johnson to address the false claim that my rims were bent—an assertion contradicted by three independent inspections, all of which found it to be a suspension issue instead. Despite my follow-up, neither Ms. Baker nor Mr. Johnson returned my call or offered a resolution. Instead, I was advised to take my vehicle to another Genesis dealership.
This level of service is unacceptable, especially given Genesis’ reputation for quality and customer care. I respectfully request an immediate review of my complaint, an apology for the unprofessional conduct I experienced, and a clear resolution plan for the underlying service issue.
Thank you for your prompt attention to this matter. I look forward to your response.