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Genesis Of Gwinnett

Score moyen
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(27 Avis)
71
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Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
71
Score NPS ®

Détails de l'entreprise

Contact
(770) 476-2800
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
3180 Satellite Blvd Duluth, GA 30096
Département des ventes' Avis
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(27 Avis)

TL
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Tom L.
Alpharetta, GA
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
07/24/2023
4
Catégorie : Sales
Bait and Switch
I bought a GV80 3.5 Prestige on 7/15/23. I thought the experience was good until it came to signing the paperwork. I had negotiated an "Out the Door" price with my salesperson, of course that was not honored. We had discussed multiple times that I would be bringing a check for the full amount...and then the Finance Manager tacks on $2k and tries to explain how they could not honor the price. I left the dealership angry with them, they lied to me and probably do it multiple times a day.

RN
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Randy N.
Loganville, GA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/14/2023
1
Catégorie : Sales
Service is BS!
Purchased a 2022 GV80 Prestige last March. Was sold all this about the concierge service and when it came down to get my cars scheduled maintenance. No ine came to pick up the car, no one even called. What the F#@k! Don't get me wrong, the car is great! The service dept and whoever the service manager they have on the app think it's Deja J. Should lose her job. Is this how you do business? No call, no show? If I did that at my job, I'd be outta a job.

SB
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Sheba B.
Braselton, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/02/2023
10
Catégorie : Sales
Genesis GV70 Purchase
Far best car experience I have ever had. I mean Shayon is amazing!!! I told him what I was looking for and he picked out an amazing suv. I have had it for a month now. I recommended my sister to Shayon. In which she purchased a new car as well..He made our experience stress free. He is honest, professional and knowledgeable and made sure we left content and satisfied. He checked on me after my purchase to see how I'm liking the new car and to see if I had any questions for the whole entire month that I had my car. And he quickly responds when you reach out to him. I really like that. Maceo was my finance manager and he was amazing as well. In addition, I like how genesis corporate reached out to me to see about my experience. If you go to Genesis, ask for Shayon and Maceo!!!!

BR
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Bill R.
Bogart, GA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/24/2022
1
Catégorie : Sales
Horrible Service Dept
Do not buy a car from Genesis of Gwinnett! They do not honor their service commitment!

KB
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Kiva B.
Lithonia, GA
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
06/24/2022
2
Catégorie : Sales
Trying to get service
I bought a brand new GV80 2021. I love it! The sales rep was awesome at Rick Case, but trying to get service is hell! ALL THAT CONCIERGE SERVICE IS BULLSHIT THEY FEED YOU! Thy do not have enough experienced Machanic’s to change the oil so appointment are gone, like you have to be sitting in line at 8am like their giving away cheese to try to get serviced. Making the appointments online is a hoax, it’s never available and they never have cars for pickup service! This is the only reason why I hate I bought this genesis! Other than that, it’s a great vehicle but if you can’t get it serviced, it won’t be for long. Also, there is one thing I do not like about it, the fact that it only supports one USB for Apple play, usb drives, etc… only one offered with about 3 others that only charge. So if you’re thinking about buying a genesis, please consider that RICK CASE has no consideration for getting the cars serviced. You must remember, they offer the first three years free, so they prolong and push the service out AS MUCH AS POSSIBLE!

CF
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Colketa F.
Lawrenceville, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/01/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Very satisfied 2022 Genesis GV70
I am in LOVE with my new purchase 2022 Genesis GV70. The features are incredible, it’s a smooth ride I love. The color Green exterior and Vanilla interior are stunning. I’ve received so many compliments. My salesperson Braxton -he is really good and knowledgeable and checked in with me after my purchase and he’s free to take my calls if I have any additional questions. It is beautiful vehicle’ check it out at Rick Case! CF
MARK J. de Genesis Of Gwinnett a répondu le 02/02/2022 06:36 AM

Thank you for the wonderful review and congratulations on your new GV70! Cheers!!!


KH
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Kimberly H.
Dacula, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/11/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Wonderful Service
The staff was very patient and accommodating.
MARK J. de Genesis Of Gwinnett a répondu le 01/12/2022 06:45 AM

Thank you for the excellent review from Vern and all of our associates. By now you must be thoroughly enjoying your new GV80!!!


TR
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Teresa R.
Lilburn, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/24/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Surprisingly good Dealership Experience in today's market
Awesome car purchasing experience - even in today's market! Willing to negotiate on the price, no unfair (today's market considered) mark ups simply to line a wallet. Maurice was an excellent sales consultant. We spoke to the GM and he was very personable. F&I rep was clear and concise and didn't try to pressure sale additional plans.
MARK J. de Genesis Of Gwinnett a répondu le 11/24/2021 08:06 AM

Congratulations on your new and awesome GV70! We really appreciate the feedback and excellent five star review


CM
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Christopher M.
Atlanta, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/09/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Good Overall Experience!
Good experience, salesman was knowledgeable and answered all our questions. The experience wasn't long and drawn out like I've encountered before! Great process that was painless.
MARK J. de Genesis Of Gwinnett a répondu le 11/10/2021 03:32 PM

Thanks for the business and awesome review. Let us know if you have any questions at this point about your new GV80!


MF
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Michael F.
Athens, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/21/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Best car buying experience ever!
It was a quick and painless experience, took me longer to drive from Athens, than it did to close the deal!
MARK J. de Genesis Of Gwinnett a répondu le 10/22/2021 06:38 AM

Congratulations on your new Genesis GV70 and thanks for the wonderful review!!


AM
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Andrea M.
Snellville, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/18/2021
client vérifiéVérifié Client
10
Catégorie : Sales
I love my Genesis!!!
Vern was great!

RC
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Rachel C.
Suwanee, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/17/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Excellent customer service
Excellent service
MARK J. de Genesis Of Gwinnett a répondu le 09/17/2021 12:43 PM

Thank you so very much for the wonderful review and congratulations on purchasing the all new GV80!!


LB
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Louis B.
Woodstock, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/17/2021
client vérifiéVérifié Client
10
Catégorie : Sales
They got the deal done
I shop around for all my cars and keep coming back to Rick Case. They get deals done and I leave very happy with the vehicle purchase. I highly recommend buying your next car though these guys!
MARK J. de Genesis Of Gwinnett a répondu le 09/17/2021 11:52 AM

Thanks for the great review and congratulations on purchasing a fantastic vehicle


TS
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Tiffany S.
Suwanee, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/31/2021
client vérifiéVérifié Client
Catégorie : Sales
Customer service
These guys go above and beyond the call of duty to make sure all customers receive a great experience
Recommandé
MARK J. de Genesis Of Gwinnett a répondu le 08/02/2021 10:50 AM

Thanks for the wondeful survey and we are so happy you enjoyed your experience. We look forward to seeing you here for all your Genesis needs!


BW
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Bobbi W.
Flowery Branch, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/31/2021
client vérifiéVérifié Client
Catégorie : Sales
Great Customer Service
Thanks for all the help! Highly recommended.
Recommandé
MARK J. de Genesis Of Gwinnett a répondu le 07/31/2021 09:25 AM

Thanks for the wonderful review. It has been a pleasure getting to know you. Our service department will be excited to take great care of you.


1-15 sur 27 résultats
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