STAY AWAY!!!
If you are a Genesis owner I would do your best to stay away from this place. They will try to not honor your warranty. PLEASE GO TO Genesis of Northwest San Antonio instead as they are an actual Genesis dealership and save yourself the headache.
I went to get my horn replaced for the SECOND time this year already on a BRAND NEW 2023 GV80 with extended factory warranty. After a diagnostics they determined it was “water damage” They took a picture of some water spots on a horn and said this was the cause as if I am supposed to avoid driving in the rain and going through car washes at all cost. I had them take both horns off the upper and the lower which btw took 10 minutes they did it in front of me as I watched (crazy how fast things can get done when you are standing next to them) and they wanted to tell me it was going to be 2 hour labor estimated at 1k total, both horns look the same inside. What is even more pathetic is your service manager was pointing at the WORKING horn and telling me that’s why its not working you can see the water corrosion. The service manager was pointing underneath my car at water spots. I could not fathom how he was trying to seem surprised and show me water spots UNDERNEATH a car as if that is unusual.
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If you are a Genesis owner I would do your best to stay away from this place. They will try to not honor your warranty. PLEASE GO TO Genesis of Northwest San Antonio instead as they are an actual Genesis dealership and save yourself the headache.
I went to get my horn replaced for the SECOND time this year already on a BRAND NEW 2023 GV80 with extended factory warranty. After a diagnostics they determined it was “water damage” They took a picture of some water spots on a horn and said this was the cause as if I am supposed to avoid driving in the rain and going through car washes at all cost. I had them take both horns off the upper and the lower which btw took 10 minutes they did it in front of me as I watched (crazy how fast things can get done when you are standing next to them) and they wanted to tell me it was going to be 2 hour labor estimated at 1k total, both horns look the same inside. What is even more pathetic is your service manager was pointing at the WORKING horn and telling me that’s why its not working you can see the water corrosion. The service manager was pointing underneath my car at water spots. I could not fathom how he was trying to seem surprised and show me water spots UNDERNEATH a car as if that is unusual.