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Genesis Of East San Antonio

Score moyen
Évaluation globale 3,4/5Évaluation globale 3,4/5Évaluation globale 3,4/5Évaluation globale 3,4/5Évaluation globale 3,4/5
3,4
(9 Avis)
25
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Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
25
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(210) 599-5959
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
12908 Ih 35 North San Antonio, TX 78233
Département des ventes' Avis
Évaluation globale 3,4/5Évaluation globale 3,4/5Évaluation globale 3,4/5Évaluation globale 3,4/5Évaluation globale 3,4/5
3,4
(9 Avis)

NI
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Nate I.
San Antonio, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
11/09/2024
0
Catégorie : Sales
Stay Away from this place
STAY AWAY!!!
If you are a Genesis owner I would do your best to stay away from this place. They will try to not honor your warranty. PLEASE GO TO Genesis of Northwest San Antonio instead as they are an actual Genesis dealership and save yourself the headache.

I went to get my horn replaced for the SECOND time this year already on a BRAND NEW 2023 GV80 with extended factory warranty. After a diagnostics they determined it was “water damage” They took a picture of some water spots on a horn and said this was the cause as if I am supposed to avoid driving in the rain and going through car washes at all cost. I had them take both horns off the upper and the lower which btw took 10 minutes they did it in front of me as I watched (crazy how fast things can get done when you are standing next to them) and they wanted to tell me it was going to be 2 hour labor estimated at 1k total, both horns look the same inside. What is even more pathetic is your service manager was pointing at the WORKING horn and telling me that’s why its not working you can see the water corrosion. The service manager was pointing underneath my car at water spots. I could not fathom how he was trying to seem surprised and show me water spots UNDERNEATH a car as if that is unusual.

BS
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Brian S.
San Antonio, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/07/2023
9
Catégorie : Sales
Hyundai Elantra has a service home
I will be honest I took my car here about 4 months ago for my last oil change and it was rough. I got a reminder that it was due again and I am about to go on a trip and I wasn't going to come in. I saw on some of the reviews that they have a new service manager and things were turning around. I didn't have a problem with getting though on the phone and there was a 2 day delay but would rather have that than wait for 5 hours. I was in and out in about 1 hr and 40 mins, they check recalls and gave me a shuttle ride to the Target so I could kill time. You won me back!

RA
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Robert A.
Dickinson, TX
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/26/2022
client vérifiéVérifié Client
7
Catégorie : Sales
It’s hard to deal with today’s circumstances in dealing with car shopping.
It’s a new experience in shopping for a vehicle in todays world.

AG
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Adrian G.
Cibolo, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/23/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Best decision I made
This truly is a great dealership. I came in from another Audi dealership was so tired of the hassle with the salesman trying to sell the a user S5 for $87k. That I went with my gut and left was driving down I 35 and saw a new 2022 G70 that caught my eye as I passed by. I turned into the dealership I looked inside the car and was sold! Beautiful black with red interior. Black out wheels top of the line for the model. 3.3 Turbo v6 that is fun to drive. Instantly traded my MB CLS63 AMG for it!!!

VB
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Vamshi B.
Cedar Park, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
10/26/2021
client vérifiéVérifié Client
0
Catégorie : Sales
Worst experience
Sales agent didn’t had proper knowledge about vehicle features. They forcefully make you to buy paint package, without that package they’re not selling car. Paint package is not applicable if you’re buying at other Genesis dealer services.

JM
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Joe M.
Corpus Christi, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/06/2021
client vérifiéVérifié Client
Catégorie : Sales
Very good experience
I had a very good experience at world car genesis. They gave me a fair deal.
Recommandé

WW
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William W.
Kerrville, TX
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
04/26/2021
client vérifiéVérifié Client
Catégorie : Sales
Great car but......
Genesis is building some very good premium vehicles but is let down by a very average buying experience. Dealership practices "high pressure" sales approach so be aware......
Recommandé

MK
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Michael K.
San Antonio, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/08/2021
client vérifiéVérifié Client
Catégorie : Sales
Very shady tactics
Many things were done in very shady fashion and I will never buy another vehicle from this store.
Non recommandé
WILLIAM K. de Genesis Of East San Antonio a répondu le 04/10/2021 10:36 AM

Thank You for talking to me about issues. I glad we could resolve Navigation issue.


LB
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Lawrence B.
San Antonio, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/08/2020
client vérifiéVérifié Client
Catégorie : Sales
Tier One Automobiles
Genesis of East San Antonio recognizes that one size does not fit all! The automaker designed and engineered the Genesis line for a discerning and experienced luxury customer that appreciates value-added features for the dollar spent. Genesis of East San Antonio offers its customers a tier one automotive sales and delivery experience!
Recommandé

9 sur 9 résultats
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