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SureCritic / Réparation automobile / Genesis Of Downers Grove
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Genesis Of Downers Grove

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(42 Avis)
91
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Détails du score

5 stars
83%
4 stars
8%
3 stars
2%
2 stars
3%
1 star
1%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
Avis original
Évaluation globale 3,1/5Évaluation globale 3,1/5Évaluation globale 3,1/5Évaluation globale 3,1/5Évaluation globale 3,1/5
7
Total des ReScores™
4,7
Moyenne de ReScore™
91
Score NPS ®

Détails de l'entreprise

Catégories
Réparation automobile, Concessionnaire de voitures neuves, Concessionnaire Genesis
Contact
(630) 964-9500
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
1866 Ogden Avenue Downers Grove, IL 60515
Obtenir des directions
Département des ventes' Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(42 Avis)
Écrire un avis
Avis récents
JO
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Josh O.
Deerfield, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/21/2022
10
Catégorie : Sales
Efficient and honest
They have to be an exception to the usual car dealer experience. Not too much pressure. Efficient communication and delivery of the car was a painless appointment. Kiwon and Gary are a good team - highly recommend!
MJ
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Mike J.
Aurora, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/26/2022
10
Catégorie : Sales
Everything was perfect!
My experience with Pugi was great.
It was a pleasure dealing with Alexis and Michael Park, both were very professional and helpful. I really appreciate what they did for me.
I will definitely recommend them both!
MN
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Maria N.
Palos Park, IL
2022 Genesis Gv80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/05/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Excellent
Very honest people
BS
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Bogdan S.
Niles, IL
2022 Genesis Gv80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/18/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Alexis was superb. From start negotition to car delivery to my house super pleasant eperience. Thank you.
Highly recommended Dealership. Thank you. Bogdan.
BK
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Bobbie K.
Willowbrook, IL
2021 Genesis Gv80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/31/2021
client vérifiéVérifié Client
9
Catégorie : Sales
Amazing car!
Downers Grove dealership made car buying easy. Very friendly and helpful staff. I did a test drive and fell in love with the car. I would highly recommend the Genesis car and Downers Grove dealership.
AP
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Alan P.
Marshall, WI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/30/2021
10
Catégorie : Sales
Great experience
Edwin was great to work with and highly recommended.
AP
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Alan P.
Marshall, WI
2022 Genesis Gv70
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/30/2021
client vérifiéVérifié Client
Catégorie : Sales
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
10/29/2021
10
Catégorie : Sales
Great experience
Highly recommend Edwin for all your sales needs.
DAVID J N., GSM de Genesis Of Downers Grove a répondu le 10/30/2021 08:45 AM

Thank you so much for your valuable feedback! 

David Novak

General Sales Manager

Pugi Genesis

630-964-9500 Ext 317
ES
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Elgin S.
Chicago, IL
2021 Genesis Gv80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/26/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Great dealership in Downers Grove Bob was the best
Great place Bob was superb
GB
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Gregory B.
Glencoe, IL
2022 Genesis Gv70
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
10/13/2021
client vérifiéVérifié Client
1
Catégorie : Sales
Bad experience
The overall service was bad. I put down a deposit that was not credited to the purchase nor refunded to my credit card. I called several times after purchase and was promised a call back that never happened.
DAVID J N., GSM de Genesis Of Downers Grove a répondu le 10/16/2021 07:41 AM

Thank you so much for the valuable feedback and please accept my apoligies for the terrible service you received on purchasing your GV70. I know that things were terribly chaotic with our construction going on. We truly value your business and will strive to earn a perfect 5 star rating. Both Kiwon Kim and myself are available for any needs that you may have and I invite you to stop by at your convenience for any vehicle/programming questions that you may have. I would love an opportunity to meet you and begin to earn your trust in us!

Regards,

David Novak

General Sales Manager

Genesis Of Downers Grove

630-964-9500 
NT
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Nicole T.
Bourbonnais, IL
2022 Genesis Gv70
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
07/16/2021
client vérifiéVérifié Client
Catégorie : Sales
Great car!
I am so excited about the vehicle I purchased from this dealership! I went to test drive one vehicle but the store manager listened to what I wanted and found the perfect match for me! The sales rep assigned to me was extremely knowledgeable about the brand’s features and was very friendly. Overall the transaction went smoothly and they were patient with my questions. The follow-up after for items sold to me and others inquired about were lacking. For the $70k spent I expect more of a concierge feel like I got at the other luxury car dealerships I’ve dealt with. Even the coffee/beverage bar was subpar.
Recommandé
KM
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Kenning M.
Batavia, IL
2022 Genesis Gv70
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/19/2021
client vérifiéVérifié Client
Catégorie : Sales
Feel better
They got it done
Recommandé
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
07/13/2021
Catégorie : Sales
It took four hours to complete the sale!
When you sell a Genesis you need a Genesis trained sales person to handle the sale.
Recommandé
DAVID J N., GSM de Genesis Of Downers Grove a répondu le 07/14/2021 10:12 AM

Thank you so much for your valuable feedback! We truly apreciate this important information. I would like to invite you in at your conveneince to do a re connect visit with our Genesis Salesperson to address any questions/concerns you may have on the new vehicle. I know Ron has spoken with you as well. Please let me know if I can assist in any way in the future.

Regards,

David Novak

General Sales Manager

Genesis Of Downers Grove

630-964-9500 Ext 346
TC
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Teresa C.
Merrillville, IN
2021 Genesis Gv80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/08/2021
client vérifiéVérifié Client
Catégorie : Sales
Pete is the guy, excellent customer service
Pete provided me with excellent customer service over the phone and in person. My Gv80 was delayed he provided me with many updates on my new vehicle. I left several items in my trade in, he shipped those items out to me the next day. Pete took his time and went over very important details and how set several features. The process was about an hr, excellent customer service. Thanks Pete
Recommandé
MS
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Mufid S.
Oak Lawn, IL
2021 Genesis Gv80
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/07/2021
client vérifiéVérifié Client
Catégorie : Sales
Recommandé
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
07/06/2021
Catégorie : Sales
good guys
good experience
Recommandé
DAVID J N., GSM de Genesis Of Downers Grove a répondu le 07/07/2021 10:46 AM

Thank you so much for your valuable feedback! I know that Kiwon has already spoken with you about resolving your concerns but please don'h hesitate to contact me directly.

Regards

David Novak

General Sales Manager

Pugi Genesis

630-964-9500 Ext 346
KIWON K. de Genesis Of Downers Grove a répondu le 07/07/2021 10:46 AM

Good Evening,

We want to thank you for taking time out of your day to speak with our team.  Ultimately, we want to make sure that you are 100% satisified with your new GV80 and as well as Genesis of Downers Grove.  

I hope that we continue this relationship and please do not hesitate to reach out to us with any questions that you may have!

Thank you for choosing Genesis of Downers Grove!

JF
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John F.
Naples, FL
2021 Genesis G90
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/03/2021
client vérifiéVérifié Client
Catégorie : Sales
Ok but not the experience of a luxury brand
I liked my sales person but the rest was unimpressive compared to other luxury brands I have purchased BMW, Mercedes, and Lexus
Non recommandé
DAVID J N., GSM de Genesis Of Downers Grove a répondu le 06/07/2021 07:22 AM

Thank you for your valuable feedback! I will absolutely use this information to better train our staff and will strive to make the rest of your ownership experience up to your expectations. Please don't hesitate to contact me directly by phone or email with anything you may need.

Regards,

David Novak

General Sales Manager

Pugi Hyundai
Genesis of Downers Grove

630-964-9500 Ext 346
DH
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Dale H.
Orland Park, IL
2021 Genesis Gv80
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/01/2021
client vérifiéVérifié Client
Catégorie : Sales
Excellent service!!
We received excellent service from everyone we met. We will return for our next purchase.
Recommandé
1-15 sur 42 résultats
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