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Genesis Of Concord

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(51 Avis)
56
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
Avis original
Évaluation globale 3,1/5Évaluation globale 3,1/5Évaluation globale 3,1/5Évaluation globale 3,1/5Évaluation globale 3,1/5
16
Total des ReScores
4,8
Moyenne de ReScore
56
Score NPS ®

Détails de l'entreprise

Contact
(704) 262-4408

Heures d'ouverture

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
7:30 AM - 6:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
965 Concord Parkway South Concord, NC 28027
Service après-vente's Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(51 Avis)

DS
gravatar
Dave S.
Fort Mill, SC
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/15/2022
0
Catégorie : Service
Where’s the Customer Sevice?
It’s not possible to schedule a loaner car for service because McKenzie never calls back, ever. Neither does the service manager, GM, advisors or Genesis Experience Manager. No one can help, no matter how many times I try. The only option at this point is to sit and wait hours at the next visit.

Daniel Duni, and the technician I worked with previously, provided a positive experience, but now Daniel is gone and I’m sad. He was able to get me a loaner car, so he must have been magical.
The G70 is great, but Genesis service is lacking. I would not buy another Genesis, nor recommend the brand, or service to anyone. Although the closer Genesis dealer on Independence Blvd. is equally frustrating. I wish I could leave a better review.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.