Département des ventes' Avis

4,7

(47 Avis)

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Avis récents

Andy R.

Spicewood, TX

05/02/2023

Catégorie : Sales

Service Timelines

Called in to schedule a service, nothing available for over a month, then come to find out, scheduled for Memorial Day. Called and asked to change, was then another month and a half out. Wish I would have stayed with Lexus!!!!!

Thomas A.

The Hills, TX

2022 Genesis Gv80

12/27/2021

Vérifié Client

Catégorie : Sales

Excellent. Sammy E was a pleasure to work with

Excellent

EDWARD M G., Customer Relations Manager de Genesis Of Austin a répondu le 01/05/2022 10:35 AM

Thank you so much for your 5-star rating! We hope you truly enjoy your new Genesis GV80!

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com

James M.

Austin, TX

2022 Genesis Gv80

12/21/2021

Vérifié Client

Catégorie : Sales

Outstanding service and perfect car!

From my first phone call to Genesis of Austin all the way through the sale (and afterward) Jay Park was friendly, patient, helpful, and thorough. We loved the Genesis brand based on the looks of the car, their safety, and the reliability. We now can also say we loved our experience at Genesis of Austin.

EDWARD M G., Customer Relations Manager de Genesis Of Austin a répondu le 01/05/2022 10:37 AM

James,

Thank you for sharing your feedback ane letting us know how awesome Jay Park was to work with. I truly hope you enjoy your new Genesis GV80.

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com

Gerri B.

Belton, TX

2022 Genesis Gv70

12/18/2021

Vérifié Client

Catégorie : Sales

Great experience

Great staff, great vehicle. Very friendly and professional staff. Much better experience than at another dealership that we went to first.

EDWARD M G., Customer Relations Manager de Genesis Of Austin a répondu le 12/18/2021 05:32 PM

Gerri,

Thank you for your review and feedback. We are happy you had a positive sales visit. Enjoy your new Genesis. Cheers!

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com

Justin M.

Austin, TX

2022 Genesis Gv70

11/23/2021

Vérifié Client

Catégorie : Sales

Amazing Buying Experience

If you need a car make sure you get it from the team at Genesis of Austin. They listen to exactly what you want and help get you in the car you want without the hassle or hard sell tactics. My salesperson Valentina was great and was helpful and truly informative. Sheldon in Financing had me in and out of there quickly with the terms I was looking for. Truly the best car buying experience I have ever had.

EDWARD M G., Customer Relations Manager de Genesis Of Austin a répondu le 11/23/2021 04:29 PM

Thank you so much for sharing your feedback. I'm glad that Valentina was so helpful. Enjoy your new Genesis.

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com

Kenneth D.

Driftwood, TX

2022 Genesis G70

11/08/2021

Vérifié Client

Catégorie : Sales

just an excellent buying experience

Everyone was very professional. The salesman was very helpful, informative, and took the time to really explain the technical aspects of the vehicle. The whole purchasing experience was quick and enjoyable. Highly recommend this dealership to my friends and family.

EDWARD M G., Customer Relations Manager de Genesis Of Austin a répondu le 11/09/2021 03:32 PM

Thank you so much for your kind feedback and words. We hope you enjoy your new Genesis.

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com

Hunter C.

Austin, TX

2022 Genesis G70

11/02/2021

Vérifié Client

Catégorie : Sales

Great experience from a great brand

Timmy was very knowledgeable, patient, and thoughtful. His experience was helpful and we would not have purchased a car from anyone else.

EDWARD M G., Customer Relations Manager de Genesis Of Austin a répondu le 11/02/2021 08:09 AM

Thank you so much for your feedback. We truly hope you enjoy your new Genesis G70 and the luxury experience.

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com

Gregory H.

Austin, TX

2022 Genesis G70

10/29/2021

Vérifié Client

Catégorie : Sales

For a painless purchase

Go see Timmy Wiles. He will go the extra mile to ensure your satisfied!

EDWARD M G., Customer Relations Manager de Genesis Of Austin a répondu le 11/02/2021 08:09 AM

Thank you so much for your feedback.

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com

Lesley H.

Georgetown, TX

2022 Genesis Gv70

10/27/2021

Vérifié Client

Catégorie : Sales

Smooth and Direct

I highly recommend car salesman Pouya Yahyavi. Pouya made my experience surprisingly very smooth and fun throughout the process. We all know purchasing a car can be stressful however he will shoot it to you straight and make you feel comfortable. I certainly enjoyed the laughs!

EDWARD M G., Customer Relations Manager de Genesis Of Austin a répondu le 11/02/2021 08:11 AM

Lesley,

Thank you so much for your 5-star rating. Enjoy your new Genesis GV70!

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com

Joelle A.

Austin, TX

2021 Genesis Gv80

10/13/2021

Vérifié Client

Catégorie : Sales

Exceeded my Expectations

The experience, like my new GV80 exceeded my expectations. The sales department was knowledgeable and patient as I decided which model (and features) ultimately was right for me. Their “non-salesey” sales approach made for a fantastically pleasant experience.

EDWARD M G., Customer Relations Manager de Genesis Of Austin a répondu le 10/18/2021 04:02 PM

Joelle,

I'm glad the experience and your new GV80 are exceeding your expectations. Welcome to the Genesis family.

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com

Jesus S.

Houston, TX

2022 Genesis Gv70

09/23/2021

Vérifié Client

Catégorie : Sales

Excellent dealer, smooth transaction!!

10/10 Would recommend this dealer. I told them what I wanted and they made it happen. I drove two and a half hours to do business with Genesis of Austin and do not regret my decision one bit. The dealer was amazing and the staff were incredible to work with. Everything went so smoothly.

EDWARD M G., Customer Relations Manager de Genesis Of Austin a répondu le 10/12/2021 02:02 PM

Jesus,

Thank you so much for the 5-star rating. We are glad your visit went over smoothly. Have fun in your new Genesis GV70.

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com

Nam Hee K.

Round Rock, TX

2022 Genesis Gv70

09/20/2021

Vérifié Client

Catégorie : Sales

Great service, good price

Sales manager Jay Park was very helpful, honest and professional. It was pleasure purchasing experience.

EDWARD M G., Customer Relations Manager de Genesis Of Austin a répondu le 09/29/2021 12:43 PM

Thank you so much for the review of Genesis of Austin. Emjoy your new Genesis GV70

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com

Corey N.

Austin, TX

09/02/2021

Catégorie : Sales

Typical sleazy car sales people – Not ready to sell luxury cars.

I went to Southpoint Hyundai/Genesis of Austin to talk about securing a Genesis GV80 SUV they had coming in the following week. I had been talking to one of the sales guys for weeks who was working on securing the car for me. He asked me to come down to the dealership to talk about the details and chat with management about the pricing, my trade, etc. I headed down with my wife in what I was hoping would be a pleasant negotiation.

It ended rather quickly and went about as bad as it could have gone. The assistant manager (or the assistant to the manager – not sure), Mike, was brought in to close the deal. He explained how most dealerships were selling these cars above retail price, which he agreed was short-sighted, and that they were not going to do that.

After explaining to me that they don’t mark up their cars above list price like other dealers do, he proceeded to insist that I buy all kinds of aftermarket add-ons for $2,000 that were of little value to me but that carried high profit margins for them. That’s in addition to an absurdly high interest rate they offered me, which was clearly padded for their benefit, that we didn’t even get to.

Now I get it: the car market is tight right now and prices are higher than usual. I was already willing to pay full retail, which I have never done in my life, so they were going to make their full profit on this deal. Then they got greedy.

When I asked if all those aftermarket items had to be part of the deal or he wouldn’t sell me the car, he said yes. “Then we’re done” I said, and proceeded to find my original salesman. While I walked across the mostly empty sales floor, he called after me “You don’t need to walk over there!”. “Yes I do.” I replied as I proceeded. Not sure what he was trying to do there. I guess he was afraid of being called out in the middle of the dealership?

I explained to my salesman what had happened and that there was no deal to be had because Mike insisted on selling me a bunch of aftermarket stuff I didn’t want. I shook my salesman’s hand, thanked him and left. He understandably looked disappointed and I’m sure I looked pretty irate. Never heard from him or anyone at the dealership again.

On top of that, the dealership is pretty banged up. There are stains on the ceiling tiles and no sign on the building indicating it’s a Genesis dealer. Some of the staff are dressed like they’re in their living rooms. It’s basically a repurposed Hyundai office. Not the place you’d want to spend big money on a car – unless maybe it went to replacing the ceiling tiles. I can only imagine how they handle the concierge service Genesis is supposed to offer.

This was a complete waste of time and energy. And totally short-sighted on their part. They could have sold me the car at full retail and gained a new high-end customer for their relatively new luxury brand. Instead, they’re going to try and rip off the next person and hope they don’t read this review first. And let’s face it, Austin may be growing, but it still acts like a small city in many ways, including word of mouth.

Bottom line: never buy a car from Southpoint Hyundai/Genesis of Austin. Not only is the assistant manager unprofessional and off-putting, but I’m assuming that decorum comes from the top. They are in no way ready to sell $70,000+ cars to anyone, let alone $30,000 ones.

EDWARD M G., Customer Relations Manager de Genesis Of Austin a répondu le 09/03/2021 08:30 AM

Corey,

I do apologize for transpired during your most recent visit. My sales manager Mike Oritz is reaching out to you and see what we can do to make the situation better. We hope to talk to you soon.

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com

Gregory H.

Horseshoe Bay, TX

2021 Genesis Gv80

08/05/2021

Vérifié Client

Catégorie : Sales

Love my GV8

Love my new car

Recommandé

EDWARD M G., Customer Relations Manager de Genesis Of Austin a répondu le 08/21/2021 08:25 AM

Thank you for sharing your feedback about your Genesis experience. I truly hope you enjoy your new Genesis GV70!

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com

Susan B.

Austin, TX

2021 Genesis Gv80

07/05/2021

Vérifié Client

Catégorie : Sales

Better than I imagined...and I imagined it to be great!

I've been intrigued by the Genesis SUV since I was behind one at a traffic light and loved the design. Their website has been a saved tab on my computer for months as I imagined my dream vehicle. Finally, I took the plunge and went test driving, honestly to just see if I liked the ride. Since it's hard to get exactly the specifications I wanted right now with the chip shortage, I didn't get my hopes up. Test driving first the GV70 and then the GV80 (great sales team encouraged me to try both), I returned to the dealership loving the way both SUVs handled and excited to someday have one of my own with all my specifications. And then, there it was. In the lot! Exactly the GV80 I wanted. I bought it right then and there! I've driven lots of vehicles over the decades from fancy to functional, both foreign and domestic, and big SUVs to small compact cars. Nothing compares to this GV80. It is a luxury ride with a high performance drive and is wrapped up in a functional design with a decadent passenger experience. I loved it when I first saw it and became a raging fan with my first test drive. The Genesis team in Austin were professional, personable and polite. I was treated with respect and appreciation both from the sales team that helped me to the financing and paperwork. I knew the GV80 would be safe to drive. It was a delight to discover that driving it would be a sensational experience. Recommend the GV80 highly and the Genesis of Austin team completely.

Recommandé

EDWARD M G., Customer Relations Manager de Genesis Of Austin a répondu le 07/12/2021 01:42 PM

Thank you so much for your review and feedback. I'm glad your Premium Sales Team Member was able to assist you. Enjoy your new Genesis GV80!

Eddie Gomez
Inventory & Delivery Manager
South Point Hyundai
Genesis of Austin
4610 S. IH 35 Austin, TX 78745
Main: 512.445.0300 Fax: 512.445.2277
Email: hydelivery@southpointauto.com

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