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Genesis Of Alexandria

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(60 Avis)
66
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Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5
Avis original
Évaluation globale 3,6/5Évaluation globale 3,6/5Évaluation globale 3,6/5Évaluation globale 3,6/5Évaluation globale 3,6/5
10
Total des ReScores
4,2
Moyenne de ReScore
66
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(703) 535-6840
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
1707 Mount Vernon Ave. Alexandria, VA 22301
Service après-vente's Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(60 Avis)

TW
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Tomeka W.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/06/2024
10
Catégorie : Service
10 Stars All the Way!! Best Decision Ever!
10 Stars All the Way! Best Decision Ever!

After reaching out to several places, I found myself undecided. That is, until I came across the reviews for this dealership. The positive feedback convinced me to stop by, and let me just say, it was the best decision I’ve ever made!

From the moment I walked in, the level of service I received was absolutely OUTSTANDING. The Manager and his entire team went above and beyond to make my car-buying experience smooth, enjoyable, and stress-free. Every question I had was answered with care and expertise, and they truly listened to my needs, making sure I left completely satisfied.

If you’re in the market for a car, trust me, you won’t go wrong with your purchase at this dealership. Their professionalism, attention to detail, and customer-first attitude blew me away. I can’t thank them enough for making this experience one to remember!

I give them 10 stars for the impeccable service and an unforgettable experience. Thank you again to the Manager and the amazing team for making me feel valued as a customer. This is the place to go for your next vehicle—you won’t be disappointed!

SS
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Sudhakar S.
Alexandria, VA
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
08/03/2023
0
Catégorie : Service
Telephone contact with service department
Very poor response. They are not prompt in returning calls and the person answering calls doesn’t seem to know who does what over there.
Not sure I would ever buy another car from these people. Very frustrated!

PK
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Patricia K.
Newbury, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/01/2022
10
Catégorie : Service
Amazing Experience
I worked with Luis Torres and purchased my car remotely, from Cleveland Ohio. Luis was amazing in working with me, answering all my questions, and handling the entire transaction. I highly recommend this dealership and Luis for your needs!!

RA
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Rudoplh A.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/01/2022
client vérifiéVérifié Client
10
Catégorie : Service
Excellent
Valet service is excellent.

LM
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Leo M.
Woodbridge, VA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
12/30/2021
0
Catégorie : Service
Terrible Service
I made an appointment for Valet Service but the driver never showed up. When I called the dealer, they advice that my appointment did not show in their system because I did not speak with anyone at the dealer to make the appointment (I did it online). They said that if I do it online, the appointments are made through a third party app or service, and that they are unable to honor my appointment.

Personally, I am deeply disappointed with the level of service. If online appointments are not honored, then remove the option to make it online.

I am a current Mercedes and BMW owner as well, and the level of service you get at “Genesis” (more like just Hyundai) of Alexandria feels like rubbish compared to those.


Leo
GERALD A., Service Director de Genesis Of Alexandria a répondu le 12/31/2021 10:39 AM

Hi Leo,

I'm truly sorry that you never got your vehicle picked up for service. We have contacted all parties involved to get this concern resolved. Please feel free to call me directly when you need to come in for service. I would be happy to take care of your service visit personally. Wish you all the best!

Happy New Year!

Best wishes from your Service Team at Genesis of Alexandria!

Gerald Acevedo
Service Director
240.642.1519 mobile
703.535.6954 
gerald.alexhyundai@gmail.com

JH
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Jacob H.
Lexington Park, MD
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
12/16/2021
client vérifiéVérifié Client
0
Catégorie : Service
Terrible. Should have bought another Mercedes.
High quality prices, but you may as well be a used car dealership.
GERALD A., Service Director de Genesis Of Alexandria a répondu le 12/18/2021 06:37 PM

Hi Jacob,

Just wanted to take a moment and say thank you so much for taking the time to complete the SureCritic service experience survey! On behalf of my service team, we appreciate the opportunity to take care of your Genesis! Please always feel free to give me a call directly with any questions or needs you may have regarding your vehicle or visit. Thank you for being a part of the Genesis Family!

Happy Holidays!

Best wishes from your Service Team at Genesis of Alexandria!

Gerald Acevedo
Service Director
240.642.1519 mobile
703.535.6954 
gerald.alexhyundai@gmail.com

CS
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Chandra S.
Alexandria, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/07/2021
client vérifiéVérifié Client
10
Catégorie : Service
Outstanding Service
Alexandria Hyundai treats it’s customers well. That’s why I bought my second Genesis from them. They were far better than other dealers on their pricing. When it comes to service they are very good. Y valet service went well. They gave me a loaner car while they picked up my car for service. They even fixed the small leak from one of the tires at no charge I am very satisfied with them.

RA
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Rudoplh A.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/03/2021
client vérifiéVérifié Client
10
Catégorie : Service
Excellent
Very easy group to work with. Had a bit of difficulty making my service appointment via telephone.

SY
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Sean Y.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/24/2021
client vérifiéVérifié Client
10
Catégorie : Service
Great service
Best Genesis Dealership

Client vérifié
Fairfax, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/25/2021
client vérifiéVérifié Client
Catégorie : Service
Great service
I’ve been dealing with this dealerships since 2019. Great staff, great customer service, and a great maintenance department. Thank you all
Recommandé

KF
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Kevin F.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/21/2021
client vérifiéVérifié Client
Catégorie : Service
Genius
Great service.
Recommandé

Client vérifié
Youngstown, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/29/2021
client vérifiéVérifié Client
Catégorie : Service
I don't know that I, just feel that Genesis of Alexandria is the best shop to repair the G90 Genesis
To repair the genesis G 90 will require much knowledge
Recommandé

MR
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Michael R.
Greenbelt, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/18/2021
client vérifiéVérifié Client
Catégorie : Service
Luxury Competitor
I am very convinced that Genesis is an extreme competitor when it comes to today's luxury vehicles. I drive a 2019 G80 and looking forward to upgrading to the newer models or the new GV80.
Recommandé

FF
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Frank F.
Lorton, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/16/2021
client vérifiéVérifié Client
Catégorie : Service
Support
Great service and support!
Recommandé

CJ
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Cheryl J.
Clinton, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/15/2021
client vérifiéVérifié Client
Catégorie : Service
The Customer Service
The Alexandria Dealer is the BEST. The Customer Service is EXCEPTIONAL AT ALL TIMES, especially Gerald-Mgr and Ron. They treat everyone like VIP customers. Thanks for the excellent service when I bring my car.
Recommandé

1-15 sur 60 résultats
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