business image

Garber Hyundai

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(650 Avis)
79
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
Avis original
Évaluation globale 2,6/5Évaluation globale 2,6/5Évaluation globale 2,6/5Évaluation globale 2,6/5Évaluation globale 2,6/5
19
Total des ReScores
4,7
Moyenne de ReScore
79
Score NPS ®

Détails de l'entreprise

À propos

The Garber Automotive Group story dates back to 1907, before gasoline automobiles were a standard way of life! Vehicle repair and maintenance is held to the highest standard now at Garber Hyundai, located in Saginaw, MI. Call us or come by today to let us know how we can help you. The Garber Automotive Group story dates back to 1907, before gasoline automobiles were a standard way of life! Vehicle repair and maintenance is held to the highest standard now at Garber Hyundai, located in Saginaw, MI. Call us or come by today to let us know how we can help you.

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(989) 790-0120

Heures d'ouverture

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Aucun Fuseau Horaire Fourni
5450 Bay Road Saginaw, MI 48604
Service après-vente's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(650 Avis)

Client vérifié
Alpena, MI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/11/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Good job
I have always experienced a very knowledgeable staff and very good service there. The facility is always clean and comfortable with reasonable wait times. Highly recommend.
Katie N. de Garber Hyundai a répondu le 03/11/2022 08:52 AM

Thank you for the 5 star review!!


Client vérifié
Saginaw, MI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/21/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great
Very fast and friendly
MICHELLE M. de Garber Hyundai a répondu le 02/22/2022 03:54 AM

Thank you for the great 5 star review.


RE
gravatar
Robin E.
Saginaw, MI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/20/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great Service
Excellent, friendly service.
Katie N. de Garber Hyundai a répondu le 02/21/2022 11:49 AM

Thank you for the 5 star review!


Client vérifié
Saginaw, MI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/14/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
oil change/first service
Helpful service people, clean waiting room. Enough said.
Katie N. de Garber Hyundai a répondu le 02/16/2022 09:09 AM

Thank you for the 5 star review!


Client vérifié
Saginaw, MI
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
02/11/2022
Type de service : Repair
client vérifiéVérifié Client
8
Catégorie : Service
Smooth service appointment
Only improvement i would suggest, explain which services are Hyundai recommend and which are dealership suggested. I do not need to pay for extra services that are optional.
MICHELLE M. de Garber Hyundai a répondu le 02/17/2022 05:11 AM

Thank you for your review and sugguestions, we will share those with the staff.  

MICHELLE M. de Garber Hyundai a répondu le 02/22/2022 04:09 AM

Good Morning, Thank you for taking the time to share your experience with us.  Your comments are very important to us and we use them for training our staff to create a better customer experience.  We appreciate your time and look forward to working with you in the future.


MS
gravatar
Maria S.
Bay City, MI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/06/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great service department
Everyone is so nice and helpful. .
Katie N. de Garber Hyundai a répondu le 02/07/2022 05:02 AM

Thank you for the great 5 star review.


IM
gravatar
Ioannis M.
Grand Blanc, MI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/04/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Exceptional
Professional- they listened to my needs and went above and beyond. Highly recommend this dealership for all your vehicles .
Katie N. de Garber Hyundai a répondu le 02/04/2022 08:16 AM

Thank you for the awesome 5 star review.


AL
gravatar
Adam L.
Farwell, MI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/01/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Oil change and rotation
Changed oil and tire rotation. Good service and pretty quick
MICHELLE M. de Garber Hyundai a répondu le 02/02/2022 03:43 AM

Thank you for the great 5 star review.


MD
gravatar
Michelle D.
Midland, MI
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/01/2022
9
Catégorie : Service
Review clarification
After discussing my concerns with my recent experience, I believe that the dealership did everything they could have done. I appreciate the quick response and resolution to my issues.
MICHELLE M. de Garber Hyundai a répondu le 02/02/2022 03:43 AM

Thank you for your continued business.


JJ
gravatar
John J.
Clearwater, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/31/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
good work with good service
wwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbdddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd
MICHELLE M. de Garber Hyundai a répondu le 01/31/2022 12:56 PM

Thank you for the awesome 5 star review.


Michelle D.
Midland, MI
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/02/2022
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Recommandé

Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
01/22/2022
Type de service : Repair
5
Catégorie : Service
Improve rating to 5 stars
The service department quickly addressed concerns with my experience . The reasons for the previous rating are aimed at Hyundai policies, not at the Garber dealership. I don’t think the dealership could have done anything else to improve my experience.
MICHELLE M. de Garber Hyundai a répondu le 01/25/2022 04:22 AM

Thank you for taking the time to share your experience with our service department.  We would like to take the time to explain the factory recommendations with you, can you please call us at 989-790-0120 and ask for Katie our Service Manager, Michelle our Customer Relations Manager or Todd our Service Retention Advisor.  Thank you in advance for your time.  Our goal is to have 100% customer satisfaction and your concerns are very important to us.  
Thank you in advance,
Michelle 
Customer Service

MICHELLE M. de Garber Hyundai a répondu le 02/01/2022 10:05 AM

Hi Michelle, Thank you again for taking the time to share your concerns with Todd regarding your service experience.  I do show that the rescore has not been submitted by you and was hoping you could do that for me.   I kow we offered you the free oil change but it's actually 2 that I am putting in the mail today for you to thank you for helping us out.  We look forward to working with you in the future.
Sincerely,
Michelle Murlick
Director of Customer Relations


JQ
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Jack Q.
Saginaw, MI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/04/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great service
I was very pleased with the service I received. And would highly recommend service depart.
MICHELLE M. de Garber Hyundai a répondu le 01/04/2022 12:31 PM

Thank you for the kind words and great review.


MD
gravatar
Mike D.
Harrison, MI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/02/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Car serviced
Ben always looks out for me & my car. He makes the difference and is why I keep going back. Katie is around and helpful and they both keep me coming back. Thanks Mike
MICHELLE M. de Garber Hyundai a répondu le 01/03/2022 09:26 AM

Thank you for the kind words and great review.


Client vérifié
Saint Charles, MI
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/02/2022
Type de service : Maintenance
client vérifiéVérifié Client
8
Catégorie : Service
LOF
Generally great service
MICHELLE M. de Garber Hyundai a répondu le 01/03/2022 09:26 AM

Thank you for taking the time to share your experience with us.


JC
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John C.
Clio, MI
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
12/30/2021
Type de service : Repair
client vérifiéVérifié Client
8
Catégorie : Service
Good service.
I get my service done here on my Hyundai after another Hyundai dealership in the area disappointed me. Things went smoothly here and they even gave me the free oil change you are supposed to get by Hyundai. Other local dealerships made me pay.
MICHELLE M. de Garber Hyundai a répondu le 12/30/2021 12:14 PM

Thank you for the kind words and review.

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