Brought in a 2005 Toyota 4Runner for a pre purchase inspection. I trusted this shops great reviews, and paid them instead of driving my tools over two hours to inspect it myself. They wrote it off as perfect for a 20 year old car, and only mentioned the axle boots which I told them specifically to look at. Besides that they did not look at anything except potentially the compression test I paid extra for. Complete failure to find any of the glaring issues to the untrained eye. I found all of them within 10 minutes of my own inspection after bringing the vehicle home. AC Compressor is grinding ($1500+ job to do it right), poor bondo job on rear quarter panel indicating an accident, flaking clear coat on top of spoiler indicating cheap paint and aftermarket parts. Besides these issues, I wouldn’t care if not for the rust and 1+ inch of dirt and mud stuck inside the frame. Every single drain hole was plugged with potato chip sized, 1/8” thick rust flakes and dirt. What this mechanic did not know, which my uncertified self did know, is that these old Toyota’s biggest problem is frame rust, from the inside out. A very cheap, poor used-car dealership style undercoat over everything (including so much dirt) was all it took to trick this licensed mechanic, when it took me 10 minutes to figure it out, far too late. In an attached picture is a patch of painted over rust and the next picture is the hole i lightly tapped open with a hammer, these frames rust from the inside out. Also shown is an obvious rust hole and crack along the front right member along a factory weld. Now I’m stuck spending over $5000 to fix the issues with this vehicle. Side note - The tires are also 5 years old and show signs of dry rot between treads. Having saved two hours, is costing me tens of hours of my own time and thousands of dollars.
Edit: the manager Eddy called me over this review and was “confused” why I made it once receiving a refund for the inspection only. Throughout this process he has made excuses saying “we are not body work professionals” and “well the car had been undercoated.” “They did not see it.” But again that’s the entire point, an untrained eye saw these issues within 10 minutes, and it did not take swinging a hammer to call out detrimental concerns of rust. Like pieces of a puzzle, the mud, dirt, clearly large rust flakes in every drain hole, and the poorly applied undercoating are pieced together as a red flag. Also, the bondo job shows a clear sign of an accident, even though the car’s record has none. I wish they would’ve pointed this out at their shop.

Evan L.

Burlington, WA

03/21/2025

Failure to Find Detrimental and Glaring Issues During Inspection

Brought in a 2005 Toyota 4Runner for a pre purchase inspection. I trusted this shops great reviews, and paid them instead of driving my tools over two hours to inspect it myself. They wrote it off as perfect for a 20 year old car, and only mentioned the axle boots which I told them specifically to look at. Besides that they did not look at anything except potentially the compression test I paid extra for. Complete failure to find any of the glaring issues to the untrained eye. I found all of them within 10 minutes of my own inspection after bringing the vehicle home. AC Compressor is grinding ($1500+ job to do it right), poor bondo job on rear quarter panel indicating an accident, flaking clear coat on top of spoiler indicating cheap paint and aftermarket parts. Besides these issues, I wouldn’t care if not for the rust and 1+ inch of dirt and mud stuck inside the frame. Every single drain hole was plugged with potato chip sized, 1/8” thick rust flakes and dirt. What this mechanic did not know, which my uncertified self did know, is that these old Toyota’s biggest problem is frame rust, from the inside out. A very cheap, poor used-car dealership style undercoat over everything (including so much dirt) was all it took to trick this licensed mechanic, when it took me 10 minutes to figure it out, far too late. There were two obvious large patches of painted over rust that I was able to lightly tap open with a hammer. These frames rust from the inside out so rust from the outside was a severe red flag even before tapping it to make sure. There was also an obvious rust hole and crack along the front right member along a factory weld. Now I’m stuck spending over $5000 to fix the issues with this vehicle. Side note - The tires are also 5 years old and show signs of dry rot between treads. Trying to save two hours by paying this shop, is costing me tens of hours of my own time and thousands of dollars.
Edit: the manager Eddy called me over this review and was “confused” why I made it once receiving a refund for the inspection only. Throughout this process he has made excuses saying “we are not body work professionals” and “well the car had been undercoated.” “They did not see it.” But again that’s the entire point, an untrained eye saw these issues within 10 minutes, and it did not take swinging a hammer to call out detrimental concerns of rust. Like pieces of a puzzle, the mud, dirt, clearly large rust flakes in every drain hole, and the poorly applied undercoating are pieced together as a red flag. Also, the bondo job shows a clear sign of an accident, even though the car’s record has none. I wish they would’ve pointed this out at their shop.

LAMAR V.

Auburn, WA

Hyundai Azera

03/17/2025

Vérifié Client

Accurate and efficient and professional!!!

Excellent work on my brakes for safety and security.

Client vérifié

Jeep Grand Cherokee

03/07/2025

Vérifié Client

Automotive services

Excellent service and repair on every visit!! Great price too....

Client vérifié

Federal Way, WA

Chevrolet Tracker

01/09/2025

Vérifié Client

Dependable and Honest

Brought my vehicle in for a diagnostic due to an exhaust issue and was given an honest, albeit unwanted, response of the issue and how to fix it. The diagnostic was quick and informative with plenty of transparency.

ROSE F.

Dodge Nitro

12/18/2024

Vérifié Client

Helpful, fast and reliable!

My car broke down while on a trip out of town. They were able to suggest a reliable tow company that was very reasonable, squeezed my car in to get looked at the same day and had my car fixed and back on the road the next morning! An overall great experience, can't thank them enough!

FRED D.

Federal Way, WA

Toyota Tacoma

12/06/2024

Vérifié Client

Transmission fluid drain and fill

Friendly staff.

CHRIS W.

Ford Transit Wagon

11/22/2024

Vérifié Client

Quick diagnosis and great prices.

Brought my Ford Transit in for transmission issues and they quickly diagnosed the issues and got it fixed in no time.

CHRIS W.

Ford Transit Wagon

10/14/2024

Vérifié Client

Quick diagnosis and great prices.

I made the appointment online and they called me back right away and set up a time to bring it in. Quick diagnosis and explanation of the problem. Friendly guy at the front as well. CW Plumbing will keep using these guys for all vehicle service.

LARRY S.

Ram Pickup

09/25/2024

Vérifié Client

what's wrong with my truck?

I took my truck here because they are diesel mechanics, in fact they are all kinds of mechanics but my truck is diesel and it needed work. They did what needed to be done when they said they would do it and charged a reasonable price. I'm definitely going to take my car there next.

Lilian A.

Federal Way, WA

09/25/2024

Deliberately lied on their quote, lost a long time customer

We've been customers for quite a while, and their work has always been great. Which is why on our last visit, we were so shocked that they deliberately gave us a quote that didn't include all the necessary work. We asked for a price to replace our AC compressor and took it in for repair. Halfway through the day, they called us and asked if we wanted them to charge the system with freon. I said, yes, obviously, because it won't work otherwise, right? They responded that, yes, that's necessary and that's why they called me. To finish the job it cost $250 OVER THE ESTIMATE. They did not seem to understand that a quote should include the WHOLE JOB and just kept saying that that's why they called me before adding an "extra" charge. Their stupid games just cost them a long time customer and I intend to tell everyone I meet how awful they are. Never again.

GLENN M.

Toyota Tundra 4WD Truck

09/25/2024

Vérifié Client

Oil change

Great service. My oil change was scheduled for 9:30, they were all done at 10:00. Checked my brakes for me as I requested also, no charge.
I don’t live in the area, so I appreciated the timely and good service and no attempt to upsell me on something else.

SCOTT C.

Jeep Cherokee

09/21/2024

Vérifié Client

Transmission service

Service was done quickly. Other unrelated issues were found and I was promptly notified. Grateful for the courteous service

SERGEY P.

Chevrolet Colorado

09/10/2024

Vérifié Client

Awesome Team!

My truck went into limp mode. There were several complications with the repair, Eddie communicated and kept me updated throughout the entire process. They even covered some of the expenses out of pocket! Highly recommend

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