It's so unfortuate Norma that you can't tell the truth. The entire statement is false! We did inform you last September that we were moving. We paid to have your vehicle towed to the new facility. Also we did give you a full description of the diagnostic. YOU CHOSE TO NOT GO ANY FURTHER! We never charged you any storage fees. Any other repair facilty would have charged you for having your vehicle for over a year! You complained about having to even pay for the diagnostic so we didnt even CHARGE YOU ANYTHING! So you received a free diagnostic, plus a free tow, plus no storage fees! You would not even communicate with us after multiple attempts to talk with you. BMW vehicle are very expensive to repair. Your anger towards us because of your lack of communication is unfortunate. We explained to you multiple times about the diagnostic, well when you would somewhat resond. We even asked you to come to the shop so that we could talk and I could show you what was going on with the diagnostic. You refused.
Ernie Steagall
