SilverStar Automotive

Hey Richard!  Thanks so much.  You know that I like to say things as they are and I appreciate that you do the same!  And we both love coffee!!  LOL

It's so unfortuate Norma that you can't tell the truth.  The entire statement is false!  We did inform you last September that we were moving.  We paid to have your vehicle towed to the new facility.  Also we did give you a full description of the diagnostic.  YOU CHOSE TO NOT GO ANY FURTHER!  We never charged you any storage fees.  Any other repair facilty would have charged you for having your vehicle for over a year!  You complained about having to even pay for the diagnostic so we didnt even CHARGE YOU ANYTHING! So you received a free diagnostic, plus a free tow, plus no storage fees!  You would not even communicate with us after multiple attempts to talk with you.  BMW vehicle are very expensive to repair.  Your anger towards us because of your lack of communication is unfortunate.  We explained to you multiple times about the diagnostic, well when you would somewhat resond.  We even asked you to come to the shop so that we could talk and I could show you what was going on with the diagnostic.  You refused.  

Thank you for the review, Regina! We're delighted to hear that our quick and kind service made a positive impression on you! Looking forward to your next visit! 

We appreciate you taking the time to share your experience with us. It sounds like Ernie was on the case and managed to turn a potential disaster into a smooth ride. Finding a screw in a tire might not be the highlight of your day, but we’re glad he could handle it with his expert touch. We're here for any future mechanical adventures you have; just think of us as your trusty sidekick!

We appreciate you taking the time to share your experience! It's great to hear that the communication about your vehicle's needs hit the mark and that everything was completed in a timely manner. We strive for perfection, so it's wonderful to know we delivered yet again. We're here to help whenever you need us, ready to keep your vehicle running smoothly!

Hey Jamie.  Thank you so much!  We appreciate you!

We appreciate your feedback about our friendly and professional atmosphere. Great communication is key in this business—after all, we’re not just fixing cars; we’re trying to avoid any game of charades. It’s wonderful to hear that we hit the mark for you. Your support means a lot to us!

Erika Brister

Hey Bryan.  Thank you for taking the time to give us a review.  You are appreciated!

We’re glad to hear!  We trty to keep you in the loop as much as possible.  We believe that no news is good news.  We update as there are things to discuss. We truly appreciate the trust!  

We're glad to hear that your Mercedes is back to its classy self and running like a dream! Erika and I always strive to treat our customers with the utmost care. We're all about providing clear details and keeping things transparent—just like your car's windshield! Wishing you many smooth rides ahead.  Thanks so much Joyce!  Hope you had an awesome christmas and a happy new year!

Hey Jeff!  Thanks so much!  Truly appreciate you.

Thank you for taking the time to leave such a positive review, Kristina! We are so pleased to hear that your experience with us was a great one. We pride ourselves on providing excellent customer service and we are glad that it showed. Your recommendation is greatly appreciated!  Gotta keep that Benz rolling!