Avis qui incluent

Oil Change 94

Empire Hyundai 78

Care 59

Problem 52

Service Dept 48

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stacey k.

Newport, RI

06/28/2025

Catégorie : Service

I would not recommend

I would not recommend this dealership! Alex was my salesman. I went in specifically for a 2023 Ford Bronco with 23k miles. When signing the paperwork there was no mention of a 3,000 additional charge for a warranty and another 1,000 for Gap insurance. Yes I signed the paperwork but I did not read the fine print until later. There was no mention of would you like to add this warranty for x amount of dollars. I waited 45 min for the car to get detailed and the tank was on empty when I test drove it so they put $15 worth of gas in it. I had to leave by 9:30 am for work and the car was not ready until 9:45. I had to rush out of there. The second I got in the vehicle I noticed 1 key. I asked about the other key and was told used cars only come with 1 but they would check to see if there was another and if not look into getting me one. I messaged Alex twice regarding the key and was told there wasn't one. I looked into the cost of getting a second key and didn't feel like it was fair to have to pay for another key when spending in total 33k on a vehicle. I called exactly 8 days after purchasing the Bronco and said if I couldn't get another key could I return the vehicle. Alex made the comment to be honest with you I made negative 3k on selling you this vehicle. In other words he couldn't be bothered with me. I thought that was the most unprofessional comment. He told me he would talk to his manager and get back to me in 5 minutes. I never heard back from him so I sent a message hours later. He told me that his manager said I am now the owner of the vehicle and there is nothing they can do for me. Then he said we can revisit this in the morning. I waited 2 days and still nothing. I emailed the general manager Trevor He emailed me back but seemed to have an answer/excuse for everything. He told me there was a Special Customer rate for a spare key. I asked what that rate was and never heard back. It has been weeks and I still have not heard about my plates and registration. Bottom line is once you sign the paperwork and drive off the lot they are done with you. You are no longer important! Reading through multiple reviews I see that I am not the only one.

Empire Hyundai

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