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Empire Hyundai

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(2 358 Avis)
63

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
Avis original
Évaluation globale 2,4/5Évaluation globale 2,4/5Évaluation globale 2,4/5Évaluation globale 2,4/5Évaluation globale 2,4/5
102
Total des ReScores
4,6
Moyenne de ReScore
63
Score NPS ®

Détails de l'entreprise

À propos

Empire Hyundai is located in Fall River, MA. Call us today or visit our website to schedule a service appointment at our state-of-the-art Service Department. Our certified technicians are ready to help you with any of your maintenance or repair needs! Empire Hyundai is located in Fall River, MA. Call us today or visit our website to schedule a service appointment at our state-of-the-art Service Department. Our certified technicians are ready to help you with any of your maintenance or repair needs!

Catégories
Concessionnaire Hyundai, Réparation automobile, Réparation de collision
Contact
(508) 673-7646

Heures d'ouverture

Mon
7:30 AM - 7:00 PM
Tue
7:30 AM - 7:00 PM
Wed
7:30 AM - 7:00 PM
Thu
7:30 AM - 7:00 PM
Fri
7:30 AM - 7:00 PM
Sat
8:00 AM - 6:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
428 Pleasant Street Fall River, MA 02721
Service après-vente's Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(2 358 Avis)

MT
gravatar
Michael T.
West Wareham, MA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/11/2025
0
Catégorie : Service
Don't walk away RUN****DO NOT TRUST THIS DEALER****
On June 31 2024 we had purchased a 2024 Hyundai Tuscon from Benjamin at Empire Hyundai in Fall River. Copy of the registration was not provided to us until 7/16. I was told I could bring the car back for the inspection sticker or get it myself and they would reimburse us the cost of $35 sticker fee. I chose to get it myself. , on 7/22 we sent in the receipt along with the copy of the inspection report to Benjamin. Benjamin said the check would be mailed out within a week.it's now 8/31 a full 5 weeks later and 4 phone calls later and they have not reimbursed us for the sticker. Benjamin nor empire have returned my calls or provided us with any explanation as to why they have not refunded us the $35

*** It's now 9/20/24 , 2 weeks after the first review in which Kasey the Marketing Director asked that I reach out to her. 3 times I tried and left messages. She never returned not 1 phone call. The last try She did text back my wife and said that we were never given a voucher for reimbursement, but she has cleared it with her bosses and we will receive a check promptly. Still no check. All smoke and mirrors. Kasey says she wants to help in the review then does nothing. Ben thru the company for the 3 time ssays they are writing a reimbursement check and does nothing.

At this time my family has a 2024 Tuscon , a 2023 Tuscon and a 2024 Kia Niro. At a time where most dealerships are begging for sales this dealership group is doing everything to alienate their customers after they purchase. This dealership group will not stand behind you ,If they would screw us over $35 your know they will not think twice of screwing you over for more $$$
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.