Miserable Experience.......and it still has not ended.
We purchased a used vehicle from Bojangles. Good experience initially as a vehicle in our price range was found on the lot and we were provided a test drive. We asked if vehicle had two key fobs and told likely. Paid cash for vehicle so easy to transaction, although it did take finance department substantial time to complete paperwork for a cash sale. Once signed and paid for as we were leaving Bojangles tells us they actually only have one key fob.
Within a week the check oil light appears on dashboard. We take to Jiffy Lube for oil change and are told the car has a substantial leak. We continue to to fill with oil regularly for the next two weeks at which time the check engine light comes on. Return to dealer to give them the opportunity to make it right as we thought buying from a reputable dealership like Crossroads Hyundai would provide us some security in our purchase vs. buying from a private party. Unfortunately we were wrong. We are told by Bojangles that "they cannot see the future," and vehicle issues are not something they can assist us with; even though it is now evident that the vehicle condition was know prior to the sale, because of the amount of oil that is leaking any time the vehicle is parked. Crossroads service team must have seen the oil below the vehicle as they stored it on their lot. We are offered a few hundred dollars to sell the vehicle back to them and trade for another car. Why in the world would we buy another vehicle from this dealership that has now shown how they treat their customers?
Unfortunately, that is not the end for this quality establishment. Our only option is to try and sell the vehicle on our own and start our car buying experience over again. However, Crossroads is unable to supply us with the title; even though we paid cash. We have called multiple times speaking to sales manager Hyrum and Bojangles, who cannot determine why a title cannot be found. When trying to check the title status on the CO DMV with the VIN number and sales date the vehicle cannot be found.
It has been two months and the temporary plates they provided have expired. It takes three calls to their title department over the course of a week to speak with someone else on the issue. Her voicemail box is full and you are unable to leave a message.
I cannot express enough how frustrating it has been to work with Crossroads Hyundai and would discourage anyone from shopping here, unless you have months of free time, endless amounts of patience or a masochist looking to beat your head against the wall for 8-10 weeks just to try and find a car that is driveable.
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Within a week the check oil light appears on dashboard. We take to Jiffy Lube for oil change and are told the car has a substantial leak. We continue to to fill with oil regularly for the next two weeks at which time the check engine light comes on. Return to dealer to give them the opportunity to make it right as we thought buying from a reputable dealership like Crossroads Hyundai would provide us some security in our purchase vs. buying from a private party. Unfortunately we were wrong. We are told by Bojangles that "they cannot see the future," and vehicle issues are not something they can assist us with; even though it is now evident that the vehicle condition was know prior to the sale, because of the amount of oil that is leaking any time the vehicle is parked. Crossroads service team must have seen the oil below the vehicle as they stored it on their lot. We are offered a few hundred dollars to sell the vehicle back to them and trade for another car. Why in the world would we buy another vehicle from this dealership that has now shown how they treat their customers?
Unfortunately, that is not the end for this quality establishment. Our only option is to try and sell the vehicle on our own and start our car buying experience over again. However, Crossroads is unable to supply us with the title; even though we paid cash. We have called multiple times speaking to sales manager Hyrum and Bojangles, who cannot determine why a title cannot be found. When trying to check the title status on the CO DMV with the VIN number and sales date the vehicle cannot be found.
It has been two months and the temporary plates they provided have expired. It takes three calls to their title department over the course of a week to speak with someone else on the issue. Her voicemail box is full and you are unable to leave a message.
I cannot express enough how frustrating it has been to work with Crossroads Hyundai and would discourage anyone from shopping here, unless you have months of free time, endless amounts of patience or a masochist looking to beat your head against the wall for 8-10 weeks just to try and find a car that is driveable.