Service après-vente's Avis

4,7

(4 639 Avis)

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Avis qui incluent

Conicelli 258

Oil Change 151

Conicelli Hyundai 136

Inspection 122

Care 101

Avis récents

Courtney S.

Souderton, PA

03/01/2025

Catégorie : Service

Joe Papa is the best!

Joe Papa was very knowledgeable and helpful when we came in to look at cars. He didn’t pressure us and answered all our questions. He also ran every scenario for us to ensure we were comfortable with the outcome. We will definitely be back!

Jon D.

Newtown, PA

04/06/2023

Catégorie : Service

STAY AWAY FROM HERE!

Didn't buy my car from this dealer but I can confirm that their service department is a nightmare to deal with...at least from my personal experience. I have a 2021 Kona and the engine went at 27k. Since they are the closest dealer, Hyundai told me that it needs to be towed there. On Tuesday evening, spoke to a someone from the dealer who informed me that their earliest appointment would be May 9th, over a month away. It's already stressful enough having your engine fall apart on your two year old car at 27k miles, but to then be told that they won't even LOOK at it for over a month is insane. Who care about that stupid 100k mile warranty if you're without a car for a couple months. Employee told me he was going to speak to his manager about getting an earlier appointment. He told me that I would hear back from his manager that day or first thing the following morning. Next day comes, no contact. Fast forward to today and I get a call/voicemail from an employee who said, "I was told to call you back because something's wrong with your car, our soonest appointment is May 9th...". Apparently, there's some serious disconnect with communication between their employees. I tried one more time, woman answered and told me that they aren't taking any "big jobs" until after May 9th. If I needed an oil change, they would get me in sooner but for anything like this, I would need to wait and basically be without a car for months, which is crazy. She then clarified if I bought my car from them, which I didn't, and told me to contact the dealer than I bought the car from. So basically...you'll get treated like a second-rate customer if you did not purchase your vehicle directly from them. This experience really made me NEVER want to purchase a vehicle from them in the future. Thanks Conicelli for the let down and unprofessionalism. I'm not sure if I can still recommend Hyundai (I'll have to see what happens with my car), but if you're going to buy a Hyundai, I'd recommend doing it at one of the other dozen dealerships in the Philadelphia area.

Tara F.

Plymouth Meeting, PA

02/04/2023

Catégorie : Service

Gianna and Aaron

My husband bought our 2nd car now from these people, and you have never met sweeter, cooler, top notch professional salespeople anywhere. We couls not be happier with them! 100 out of 100 for Gianna Romano and Aaron Wilkerson!!

Maurice W.

Philadelphia, PA

02/02/2023

Catégorie : Service

Do yourself a favor and stay away

Worst experience from a dealership I ever encountered. This being my fourth year as a lessee from Hyundai this whole ordeal will deter me to purchase or recommend Hyundai ever again. Two years with Hyundai in Abington was a great experience which led me to stay with Hyundai. But after dealing with Conicelli Hyundai I would not recommend at all due to the unprofessionalism and brash display for lack of empathy for paying customers. The service work was done in a timely manner. Joseph Sergi was not helpful at all from beginning to end. His lack of understanding and concern for a customer in need didnt show until the customer has something the need which in this case was a loaner vehicle. My car being unable to start and towed to the shop I was told twice on the phone by service reps no loaners were available. Until magically I expressed my concern online a loaner became available the same day. Also, My car was damaged in the process of being in route or in possession of the dealership from front low and middle fender damage and undercarriage damage. After several unanswered calls and voicemails from my insurance company i am left with a damaged vehicle. After showing the dealership proof of damage i was immediately written off stating it was the tow companies fault. After requesting photos or video footage i was told it was against company policy to release photos and told they need the loaner back which was the only concern. Ultimately i received surveillance footage only because i would not return the loaner prior to the agreed return date. My insurance rep stated he was told that it would be $300 to release photos to the insurance company so now i am stuck with over a thousand dollars estimate in body damage with no proof of liability that i have to pay. The tow company provided photo documentation of my vehicle with no damage prior to the two and after with no hesitation. But the company i pay hundreds a month for one of their vehicles were absolutely no help..showing lack of customers true concern and possibly guilt.
Had the ability to have notations of all missing parts down to the screw that for the battery but no notes regarding the body damage they claim was there when it was towed there.

J P.

Ambler, PA

08/15/2022

Catégorie : Service

Service Department

booked the scheduled interval maintenance for my specific cars mileage on their website a month in advance. On the day of service the Service Manager said they can only do an oil change and not the proper maintenance that’s listed on their website and the owner’s manual of my car. He then attempted to sell me a windshield treatment as if it was more important than the preventative maintenance… This is the 2nd time this has happened. Also found several dirt smudges on the hood. Not sure if they are short staffed and/or inexperienced but I will not be coming back to Conicelli

Client vérifié

Lansdowne, PA

2021 Hyundai Sonata

04/03/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

The Best!

The best deal. The best service. The best warranty. Thx!

PATRICK M., Service Manager de Conicelli Hyundai a répondu le 04/04/2022 04:59 AM

Thanks for the great review.

Patrick McGarry
Service Manager
Conicelli Hyundai
610-832-7911 X-2360
patm@conicelli.com

Client vérifié

Villanova, PA

2020 Hyundai Tucson

03/31/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Generally excellent!

Very satisfactory experience!

PATRICK M., Service Manager de Conicelli Hyundai a répondu le 04/01/2022 04:45 AM

Looking forward to earning that 5th star during your next visit.

Patrick McGarry
Service Manager
Conicelli Hyundai
610-832-7911 X-2360
patm@conicelli.com

Michael D.

Norristown, PA

2019 Hyundai Accent

03/28/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Staff is very professional

Conicelli Hyundai is a very clean environment and the staff is very professional.

PATRICK M., Service Manager de Conicelli Hyundai a répondu le 03/29/2022 07:47 AM

Thanks for the great review.

Patrick McGarry
Service Manager
Conicelli Hyundai
610-832-7911 X-2360
patm@conicelli.com

Client vérifié

King Of Prussia, PA

2019 Hyundai Santa Fe

03/24/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Happy with my service wxperience

Went well, on time and fair price

PATRICK M., Service Manager de Conicelli Hyundai a répondu le 03/25/2022 04:25 AM

Thanks for the great review.

Patrick McGarry
Service Manager
Conicelli Hyundai
610-832-7911 X-2360
patm@conicelli.com

Maria P.

Broomall, PA

2017 Hyundai Tucson

03/22/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Ref to fixing a problem with my tuscon

Again, I have had a good experience at conicelli due to Patrick McGarry, he tirned a bad experience into a good one because springfield Hyundai is awful and my car had a problem and springfield refused to see it so I called conicelli and Mr McGarry turned that around

PATRICK M., Service Manager de Conicelli Hyundai a répondu le 03/25/2022 04:27 AM

Thanks for the great review.

Patrick McGarry
Service Manager
Conicelli Hyundai
610-832-7911 X-2360
patm@conicelli.com

Erica D.

Philadelphia, PA

2017 Hyundai Elantra

03/22/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Inconvenience

PATRICK M., Service Manager de Conicelli Hyundai a répondu le 03/22/2022 05:23 AM

I'm sorry your having this issue. I will reach out to you today to see if I can help. In looking at your previous visit
we did put you in a rental car and got your out of warranty repair covered.

Patrick McGarry
Service Manager
Conicelli Hyundai
610-832-7911 X-2360
patm@conicelli.com

Client vérifié

Merion Station, PA

2013 Hyundai Elantra

03/21/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Nice people but my car is still broken.

Nice people, very courteous and professional. Unfortunately they didn't fix my car.

PATRICK M., Service Manager de Conicelli Hyundai a répondu le 03/22/2022 05:32 AM

I'm sorry this did not fix your car but we did say this was to start. Your engine being low on oil will shut off as you described. I'll be in touch to get the car back in for us to look at it again.

Patrick McGarry
Service Manager
Conicelli Hyundai
610-832-7911 X-2360
patm@conicelli.com

Robert G.

Allentown, PA

2020 Hyundai Tucson

03/16/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

7,500 mile service

Everything was done in a timely and courteous manner. I will make the drive of 47 miles because of the respect shown me.

PATRICK M., Service Manager de Conicelli Hyundai a répondu le 03/17/2022 04:50 AM

Thanks for the great review.