Checkered Flag Hyundai is conveniently located in Virginia Beach, VA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Checkered Flag Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an Checkered Flag Hyundai is conveniently located in Virginia Beach, VA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Checkered Flag Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. ...more
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I brought my vehicle to Checkered Flag Hyundai weeks ago to fix a very minor issue regarding a molding on a newer Sonata where the plastic was scratched and barely punctured -- from far away you can't even tell there was damage. Checkered Flag provided a service appointment (Jessica, the service advisor) the next day, and when the vehicle was worked on it was discovered the part was actually wrong – but they had already torn off the molding and broken the piece in the process. Jessica promised to order the correct part and call us back – but never followed through.
A week later, I call their parts department and discover the part was in fact ordered and had arrived a day or two ago – yet nobody had called us to set an appointment. I speak with the service manager (Ashley) and I am told the part needs to be painted and that it will get done the following week. A week goes by, no word from anyone or any status updates. I call and email Ashley, no response.
I call and email Bryan Lane (General Manager, same guy who responds to most of these reviews on Google) to discuss the problem and find resolution. No response. That very day we receive a text message from the dealership at 9PM EST to set an appointment in the future because, guess what, the part has not yet been painted and they just aren’t sure on the timeline. The follow up is a clear confusion on where we are in the process and what the next step is. It’s been almost a month.
So I’ve had to drive around with a molding missing on my car for several weeks now with still no idea on when Checkered Flag Hyundai intends to fix the problem. I could have at least had my slightly damaged part put back on in the meantime and taken the vehicle to a different shop that knows what they’re doing. Unprofessional barely scratches the surface on how to define this place.