Solutions d'affaires
English French Canadian
SureCritic / Réparation automobile / Brothers Collision & Mechanical
business image

Brothers Collision & Mechanical

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(619 Avis)
-100
Écrire un avis
SureCritic peut aider à la rétention de votre entreprise
En savoir plus

Détails du score

5 stars
89%
4 stars
7%
3 stars
<1%
2 stars
<1%
1 star
2%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
2
Total des ReScores™
3,0
Moyenne de ReScore™
-100
Score NPS ®

Détails de l'entreprise

À propos

We are a family owned and operated auto repair shop that has served the Rochester area for over 34 years. Specializing in auto body repair, mechanical, and detailing. We are a family owned and operated auto repair shop that has served the Rochester area for over 34 years. Specializing in auto body repair, mechanical, and detailing.

Catégories
Réparation automobile, Carrosserie, Vente et réparation de pneus
Contact
(585) 865-5260
Open
Heures d'ouverture

Heures d'ouverture

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Heure de l'Est (É.-U. et Canada)
4401 Lake Ave Rochester, NY 14612-4836
Obtenir des directions
Brothers Collision & Mechanical's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(619 Avis)
Écrire un avis
Avis récents
AV
gravatar
A V.
Rochester, NY
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
11/10/2022
0
Charged $1,275.00 to tune up firebird. Much worse
Charged $1,275.00 to tune up firebird , after the tune up the car dropped to 10 mpg stalled constantly (every stop light ) and ended up junked 6 weeks later. It ran ok before. No refund , no attempt to repair . " We don't work for free, fuck off""
PW
gravatar
Priscilla W.
Rochester, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/30/2020
Superior customer service
Realized my inspection was days away from being past due. Scheduled an appointment for 4-30. When I got there a sign on door said not doing inspections currently. Well they did mine no questions asked. I have been a customer for years and will continue to do so
Courteous,friendly helpful.
Recommandé
AA
gravatar
alex a.
Rochester, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/28/2020
repair
Ive stopped in a few times to ask questions about my cars and Clint has always given expert advise. This last time i knew that I was in over my head and once again Clint put me in the right direction, he fixed my baby right up and she has never driven so smoothly! Don`t play games with your familys safety, Trust Clint & his team!
Recommandé
EC
gravatar
Eileen and Rich C.
Buford, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/06/2018
Exceptional customer service
We were visiting from out of town and had an emergency automotive need . Brothers Collision was recommended to us. They were very responsive to our situation and went above and beyond to expedite our repair.
The shop is very neat and clean and the owners made us feel very comfortable .
We highly recommend Brothers Collision.
Recommandé
OB
gravatar
Oliver B.
Brockport, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/25/2018
Very pleased with the job and service!
My 2013 VW Passat got hit pretty bad in an accident. I was researching online a lot to find the right body shop to fix it and decided to let Brothers do the job based on previous jobs I saw on their website and the equipment they use. Everything looked very professional!

When I picked it up, I was very satisfied with the outcome. It actually looked better than before and was cleaned!

The service has been excelled and most of the time I was dealing with the owners themselves.

I would recommend brothers to everyone who is looking for quality work on their car! These guys take pride in their work and offer quality service!
Recommandé
JB
gravatar
Jeremy B.
Rochester, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/24/2018
Great place as always!
First off thanks Bill for being so professional and helping me through the whole process. Everyone one there is very nice and are genuinely eager to help you. My wife and I have been here before and they treat you the same each time. 5hanks again.
Recommandé
CM
gravatar
Carli M.
Rochester, NY
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
06/09/2018
‼️‼️‼️ STAY AWAY
I have decided to wait a few days before I actually wrote a review. I’ve only had one experience with this business before and it will be my only experience. On June 4th I called brothers collision to schedule an appointment for pictures to be taken of both of our cars (we just switched insurance companies). I made the appointments back to back since we had two cars. I was told it would take 10 minutes per vehicle and they just can’t do both at the same time... no big deal. Our appointment was made for June 5th at 9:30am. When we arrived everything went smoothly, he started with my car & it was finished by 9:40am. Since our appointments were one after another we expected to be helped with our second vehicle right away, we were not. Instead, the gentleman behind the counter told us that each appointment was for an hour and we were going to have to wait 50 minutes before he can finish assisting us. Confused, we thought we made them one after another- he said our appointments were at 9:30 and then at 10:30 and we would have to wait for our scheduled time. He was going to do nothing for 50 minutes because “it doesn’t work like that”. He went as far as to tell us that he makes only $4 for doing the inspection (they take 2 pictures and do some paperwork, took 10 minutes). Since he wouldn’t even make eye contact with us, kept telling us to wait an hour and was very “matter-of-fact”, we called another mechanic down the road and we’re home before our “10:30 appointment” would have even started.

Safe to say this company does not want to gain any more customers. He made us feel as if we did something wrong when we did exactly what we were told to do when I made the appointment. I was disgusted when we left. How can a local small business treat someone that way? He was rude, unprofessional and very very disrespectful. Clearly he was upset with how much money he makes to do this 10 minutes process so I suggest that maybe they should no longer be on the list that the insurance company sends out! Very disappointed in this establishment and their lack of customer service.
Non recommandé
CA
gravatar
CHRIS A.
Rochester, NY
Buick Verano
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/19/2017
client vérifiéVérifié Client
Quick and friendly
I called around lunch time to see if I could get my car in for an inspection that day. He asked what year and model I had. After realizing it was a 2016 he told me it would take no time at all and if I could be in there by 4pm, he'd have me in and out. I brought it in right around 4pm and I was out of the lot by 4:15 or so. Everyone that walked through the front area was personable and very friendly (being Friday afternoon might have had something to do with it as well). Have used in the past and will continue to use. Great guys
Recommandé
MS
gravatar
MAUREEN S.
Rochester, NY
Saturn Ion
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/17/2017
client vérifiéVérifié Client
brothers are great!!!
I went in for an inspection,ended needing some work done.They were upfront about the cost,explained the reason for the repairs, work was done when promised., very pleased
Recommandé
MO
gravatar
MARK O.
Rochester, NY
Lexus ES 300 Luxury Sport Sdn
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
09/09/2017
client vérifiéVérifié Client
INSPECTION STICKER
PLEASE GIVE A HEADS UP WHEN YOU TAKE OFF THE INSPECTION STICKER. IT MADE LIFE MORE DIFFICULT FOR ME UNNECESSARILY. THANKS.
Recommandé
Dan & Bill B. de Brothers Collision & Mechanical a répondu le 09/12/2017 04:55 AM

Mark,
 Before I started the inspection, I advised  you that the overdue sticker had to be removed as mandated by New York state law. We are very sorry for any difficulties this may have caused you.

SH
gravatar
SCOTT H.
Rochester, NY
Subaru Impreza Sedan
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/30/2017
client vérifiéVérifié Client
Appointment was on time
Fast efficient service
Recommandé
SD
Sarah D.
Rochester, NY
Toyota Yaris
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/17/2017
client vérifiéVérifié Client
Catégorie : Service
Sarah said this business did a good job.
Recommandé
JC
gravatar
JOHN C.
Rochester, NY
Chevrolet Pickup
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/15/2017
client vérifiéVérifié Client
same old top notch service!!
For years I've been taking my vehicles to Brothers for both service and the occasional surface boo-boo. This past visit was for both as I needed basic service but also my classic truck had a "rash" from a plastic tarp that rubbed against it during winter storage. I also had a couple questions that my limited mechanical knowledge couldn't surmise. Danny the detail guy fired up his wheel and my truck looks absolutely fantastic and the mechanical curiosities I had were evaluated by Clint the Service Mgr and found to be non-existent. All's well with my truck!! Thanks Bill and Dan et al for delivering consistently high quality results at reasonable cost.
Recommandé
EN
gravatar
ELLEN N.
Rochester, NY
Subaru Legacy
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/06/2017
client vérifiéVérifié Client
Repairs + bonus
Thank you for not only repairing my car but for cleaning it inside and out!!! Never expected it but very much appreciated!!! Thank you!
Recommandé
BM
gravatar
BILL M.
Rochester, NY
BMW M Roadster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/05/2017
client vérifiéVérifié Client
Excellent Customer Service
I have my cars repaired and maintained here and have always been very happy both with the results and the customer service.
Recommandé
Entreprises près de chez vous
Pro-Service Auto Repair
94
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(817 Avis)
Advant Automotive
90
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(364 Avis)
Vargas Automotive Repair
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
(0 Avis)
Mytee Automotive Service
98
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(1 631 Avis)
Elmer's Brighton Garage
97
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(1 405 Avis)
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.