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Complete Automotive Solutions

Score moyen
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(2 873 Avis)
92
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Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
Avis original
Évaluation globale 1,2/5Évaluation globale 1,2/5Évaluation globale 1,2/5Évaluation globale 1,2/5Évaluation globale 1,2/5
5
Total des ReScores
5,0
Moyenne de ReScore
92
Score NPS ®

Détails de l'entreprise

À propos

We are not your typical auto repair facility, and this starts at the very foundation of our company. We are a 100% Women Owned professional auto repair facility; where other shops may talk about providing a more comfortable atmosphere for all of their customers, especially women, few can back it up by saying that they are 100% Women We are not your typical auto repair facility, and this starts at the very foundation of our company. We are a 100% Women Owned professional auto repair facility; where other shops may talk about providing a more comfortable atmosphere for all of their customers, especially women, few can back it up by saying that they are 100% Women owned. What does this really mean? It means that we have developed a system of providing auto repair services that every customer can feel comfortable the moment they walk in the door; from our facility, to our team, and backed with the confidence that you will never feel pressure for an "up-sale" nor will you ever feel that you are being sold services you do not need. We understand that getting your vehicle serviced can be an intimidating proposition, especially for many women, which is why we not only talk about, but deliver on our commitment that we will treat every customer with Honesty, Integrity, and Respect! These are values that you should not "hope" to get, but rather you should expect from your repair shop! We offer just about every service you would ever need for any vehicle, so you will never need to worry about where to go for your auto repair, detailing, and even auto sales needs; Complete Auto will be here for you! ...more

Catégories
Réparation automobile, Vidange, Réparation de transmission
Contact
(585) 426-4869

Heures d'ouverture

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Heure de l'Est (É.-U. et Canada)
12 Pixley Industrial Pkwy Door #5 Rochester, NY 14624

JA
JORGE A.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/09/2025
client vérifiéVérifié Client
10
Amazing work as always
I bring my car here for anything I need done. Great staff and mechanics

DB
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DAVE B.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/06/2025
client vérifiéVérifié Client
10
Couldn’t be better. Friendly team and great service.
Excellent service team both in the office and shop. They take the time to explain things and answer any questions. Extremely friendly approach to their business and they get to know the customer beyond just servicing vehicles. Highly recommended!!!

Client vérifié
Rochester, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/06/2025
client vérifiéVérifié Client
9
1st visit
These folks really listened to me. My vehicle is over 20 years old. And they have to deal with a lot of rust when they work on it. My last repair shop "complained" about the rust. Not these folks, they understood and fixed everything with no real complaints. I know it's only my 1st time but I'm certainly satisfied and have no hesitation about returning

Client vérifié
North Chili, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/05/2025
client vérifiéVérifié Client
10
Expert service fair prices.
Found and quickly fixed my car issue. And good explanation by the service tech, a great service visit.

ES
ELON S.
Churchville, NY
Ford F-350 Super Duty
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/04/2025
client vérifiéVérifié Client
10
Everyone is friendly and they do a great job
They do a great job. They get back to you and let you know hiw much it's going to be.

SZ
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STEVE Z.
14
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/03/2025
client vérifiéVérifié Client
10
Great Automotive Shop
Great price and all work completed on time. Only place I take my vehicles.

ZS
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ZAC S.
Rochester, NY
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/06/2025
client vérifiéVérifié Client
10
Great follow through
really appreciate their commitment to excellent customer service

Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
06/01/2025
7
Not the normal detail
Before I get into the details of the last visit, I do appreciate Complete Automotive Solutions and I've used them for many years and plan to in the future. I came into the shop for an oil change and because the vehicle was pulling a more aggressively to the right that than normal. The ended up switching the tires and calling it fixed. My concern is that this just kicking the issue down the road especially when I need to get my tires rotated. This isn't their same level of attention to detail that I typically see from them.
Jack H. de Complete Automotive Solutions a répondu le 06/03/2025 08:42 AM

Hey Zac, I am very disappointed to hear that our quality of service and communication was not up to par; I left you a VM but please give me a call when you have a moment so we can discuss the details of your visit.  I will use your feedback to reiterate to our service team what happened so we may improve and not let that happen again.  Thank You for your feedback!


Client vérifié
Rochester, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/30/2025
client vérifiéVérifié Client
10
Came in to see why check engine light was going on and off
Though we couldn't see why the light was going on and off even after scanning, the staff told me my options and have a good explanation.
There was no charge.

RB
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RICHARD B.
Churchville, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/29/2025
client vérifiéVérifié Client
10
D Beale
I called early this afternoon to get 2 tires put on. Ased when I could come in, Nick said they could do them today
. It took me 15 minutes to get there, I waited maybe 5 minutes. They pulled my car in and less than an hour I was on my way home. Great job!!

KD
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KAREN D.
Rochester, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/28/2025
client vérifiéVérifié Client
10
Very professional
I appreciated them working me in on short notice when my brakes were going bad. The job was delayed for a while but they explained the reason, apologized, and thanked me for my patience. I couldn’t ask for anything more.

GR
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GREG R.
Rochester, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/28/2025
client vérifiéVérifié Client
10
Always excellent
We have been coming here for years. Very communicative, no hidden fees. Have had no complaints with their service. Towed my son's car there over the holiday weekend and left a voicemail with what I thought was wrong- they had it ready to go the first business day.

DW
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DAVID W.
14
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/23/2025
client vérifiéVérifié Client
10
Care and Quality of Service
They always are thorough and upfront... I find their honesty and quality of service refreshing

AV
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/22/2025
client vérifiéVérifié Client
10
Repair
I called due to my car breaking down on the side of the road. They got me in right away even though I dropped my car off right before they closed.
Nicole called me by 8:30 the next morning and it was fixed a couple hours later. Highly recommend!!

DS
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DONNA S.
Rochester, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/22/2025
client vérifiéVérifié Client
10
Happy customer
Always pleased by the total customer care we receive every time we bring a problem to them . We have 4 cars, and we will always be a customer of Complete Auto Solutions.

TV
TJ V.
Rochester, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/22/2025
client vérifiéVérifié Client
10
Interior Clean
Got the smoke smell out and looks great
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.