Bridge Street Automotive & Transmissions, in Yorkville, IL, is the area's leading auto repair and service shop serving Yorkville, Sugar Grove, Plano, Oswego and surrounding areas since 2016. We specialize in auto repair and service, transmissions, brakes, emissions, repairs, exhausts, oil changes, suspensions, mufflers and much more. For Bridge Street Automotive & Transmissions, in Yorkville, IL, is the area's leading auto repair and service shop serving Yorkville, Sugar Grove, Plano, Oswego and surrounding areas since 2016. We specialize in auto repair and service, transmissions, brakes, emissions, repairs, exhausts, oil changes, suspensions, mufflers and much more. For all your auto repair and service needs, contact Bridge Street Automotive & Transmissions in Yorkville. ...more
This place used to be awesome…
But over the last couple years the quality and integrity have drastically declined. Brought my jeep in because I thought the shocks were bad and had a check engine light, I was told the issue was a module for the air suspension. I was quoted about 2k to fix. It wasn’t super important to me but I planned on keeping the vehicle so I just did it. Immediately after picking up the vehicle the engine light went on again and it was the same code. They looked at it again and said now I need some other 2k part. I told them I would have NEVER spend 4k to fix this and basically got screwed out of 2k.
Fast forward, because I did have some history with this place I assumed what happened may have been a fluke but I was extremely wrong.
Brought the same vehicle in because I had a code for misfire in cylinder 5 and the engine had a tick sound. They inspected and told me it just needed plugs and coils. I have a voicemail from them specifically stating a tune up will definitely fix my issue and it was almost 1,100! I said go ahead and do the work.
Before I even picked up my vehicle they called and said I still have a tick and they can inspect more of course with added fees.
At this point I was very mad that they misdiagnosed AGAIN and still intended to charge me full price.
I called a friend who is a mechanic in Michigan and called my local Jeep dealer and with only telling them I had a misfire they BOTH immediately told me it’s because of the cam and rollers which is like a 7k job! I then did a very quick google search to verify this and it seems to be a very very common issue with this make and model.
I was then told by the shop manager that John (the owner) told him if we were going to “act some kinda way” over this that he would remover the labor and only charge us for the parts and to never come back (still over $500 for nothing). We had no choice but to pay since the vehicle was held hostage until we paid.
Needles to say I was NEVER planning to go back there and it’s really disappointing how fast this shop went down hill and no longer stands behind their work.