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Bob King Hyundai

Score moyen
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(2 181 Avis)
60
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Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
Avis original
Évaluation globale 2,7/5Évaluation globale 2,7/5Évaluation globale 2,7/5Évaluation globale 2,7/5Évaluation globale 2,7/5
127
Total des ReScores
4,7
Moyenne de ReScore
60
Score NPS ®

Détails de l'entreprise

À propos

Bob King Hyundai’s factory certified technicians are trained to ensure your Hyundai vehicle runs well for the road ahead. Bob King Hyundai’s factory certified technicians are trained to ensure your Hyundai vehicle runs well for the road ahead.

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(336) 724-2861
Closing in 31 minutes
Heures d'ouverture

Heures d'ouverture

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
1601 Silas Creek Parkway Winston Salem, NC 27127
Service après-vente's Avis
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(2 181 Avis)

CS
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Chris S.
Winston Salem, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/26/2023
7
Catégorie : Service
Service Center
I had a great experience in the Service Center at Bob King purely because of one of their professionals, Lisa! She made sure I got a loaner, made sure the problem with my cars A/C not working was noticed and fixed, and made sure to update me along the way. I haven’t received an email to give her a rating, but 10/10 for Lisa, she deserves a raise!

KD
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Kaytee D.
Clemmons, NC
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/25/2023
0
Catégorie : Service
Don’t purchase a vehicle here
(Especially your first) Totally disrespected by management and everyone on the sales floor. There is one kind lady receptionist and that’s it. They’ve robbed me of $13,000 they’ve made mistakes on paperwork that’s costed me valuable days without my work vehicle without any compensation and refuse to pay for any repair costs even though we’ve got three lights on the dashboard and have brought it somewhere to be serviced 3 times now since we got it A MONTH AGO. Everytime I mention a new dangerous aspect of my vehicle I get a new automated response, the word “sure” over and over again, or just blatant disrespect. I had left a glowing review previously before the damage was noticed and never again will I be so naive and trusting of another company especially not this one. This has ruined my outlook on dealerships intensely.

KD
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Kaytee D.
Clemmons, NC
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/25/2023
0
Catégorie : Service
Don’t purchase a vehicle here
(Especially your first) Totally disrespected by management and everyone on the sales floor. There is one kind lady receptionist and that’s it. They’ve robbed me of $13,000 they’ve made mistakes on paperwork that’s costed me valuable days without my work vehicle without any compensation and refuse to pay for any repair costs even though we’ve got three lights on the dashboard and have brought it somewhere to be serviced 3 times now since we got it A MONTH AGO. Everytime I mention a new dangerous aspect of my vehicle I get a new automated response, the word “sure” over and over again, or just blatant disrespect. I had left a glowing review previously before the damage was noticed and never again will I be so naive and trusting of another company especially not this one. This has ruined my outlook on dealerships intensely.

CH
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Chris H.
Boonville, NC
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/29/2023
2
Catégorie : Service
Simple service
Had an appointment to fix a recall on my Hyundai hitch appointment was for 11am I left my Santa Fe and was told recall would take 1 hour and to come back in 3 hours to make sure it gave them time to get to it , came back and all I got was confusion what was happening with my car , finally a suggestion they take me home or a courtesy car some where, I had wasted the whole day with no recall fix, this is not my first experience with a recall fix at this dealership

KD
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Kaytee D.
Clemmons, NC
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/17/2023
0
Catégorie : Service
Disregard for your safety.
Totally disrespected by management and everyone on the sales floor. There is one kind lady receptionist and that’s it. They’ve robbed me of $13,000 they’ve made mistakes on paperwork that’s costed me valuable days without my work vehicle without any compensation and refuse to pay for any repair costs even though we’ve got three lights on the dashboard and have brought it somewhere to be serviced 3 times now since we got it A MONTH AGO. Everytime I mention a new dangerous aspect of my vehicle I get a new automated response, the word “sure” over and over again, or just blatant disrespect. I had left a glowing review previously before the damage was noticed and never again will I be so naive and trusting of another company especially not this one. This has ruined my outlook on dealerships intensely

SD
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S D.
Linden, NJ
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/18/2023
0
Catégorie : Service
The lies they tell
If I can prevent one person from doing business with Bob King then I have accomplished my goal. These people are very deceitful and unprofessional. I and my daughter purchased in full a 2011 Ford from Bob King Hyundai on 3-20-23 . The car was to be registered in NJ. We paid for all of the documentation and title fees for this transaction. Once my daughter returned to NJ to get the vehicle placed on her Lyft account, she was denied on two different occasions because the temporary tags were handwritten. On 4-3-23, we emailed our salesman, Matthew to try to to get an update on the paperwork. No response. On 4-10-23, we again emailed Matthew regarding the status of the plates. No response. On 4-11-23, I decided to call and speak to a manager regarding the status. I was put in touch with Bob Cain (not sure of the spelling). He stated that his title clerk was not in the office but, they had been having delays with out of state registrations. He would find out what was going on and let me know. With no response, I went into the dealership on 4-13-23. I was told that it was both Matthew’s and Bob Cain’s day off. I was then put in touch with Ahmad. Ahmad called the title clerk, Kim, who says paperwork is with the NJ DMV and they are backed up but she’ll follow up with them. He says that my daughter would probably have to pay $17 to get an extension at the DMV. I went back to the dealership on 4-17-23 to find out that the paperwork was not sent to the DMV until 4-3-23, which ate up 2 weeks of the temporary plate. My sleuthing caused me to call NJ DMV on 4-18-23 at 10:40am. Low and behold the gentleman that I spoke to had spoken to a rep from Bob King Hyundai an hour ago and informed her that although they located the paperwork, it was missing a document (registration card). Really!
They took 2 weeks to send it now it’s missing a document! I waited around to see if they were going to call and admit that they made a mistake, but no another LIE. At 6:03pm, Steve calls and makes no admission, offers no resolve for their delay and error or to provide an extension of the temporary tag. The clerk from DMV also told me that the dealership can get the extension not the customer.

LT
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Lisa T.
Lewisville, NC
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
01/26/2023
2
Catégorie : Service
Service Department is a deal breaker
I called for an appointment in November because the problem with the axle is under warranty. They could not get my vehicle in until Friday, January 13. So I was 2nd in line on Jan 13. They kept the vehicle for the weekend only to finally look at it on Monday. A part needed to be ordered so i picked up the vehicle on Tuesday (they had my vehicle for 4 days at that point). When i picked it up my first clue should have been the detached glove compartment and on the floor and a filter was on the car seat. Come to find out it was removed but not replaced. Later that day i discovered part of the under pinning was in the back hatch of the vehicle. Clearly, not replaced. I returned to the service department when the part came in (I had to call to see if it was in). They took the vehicle and 2 days later no one has contacted me, answered my calls, return my voice mail messages or text messages. So now I have to go in person to see what the deal is. I like my Hyundai vehicle and would recommend them except once you have to deal with the service department you will be sorry you bought one.

JT
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Jann & Rikki T.
Millers Creek, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/30/2022
10
Catégorie : Service
Very Palisade
James is awesome. He, Justin and Bob are WONDERFUL. They went out their way to make our purchase happen and get me in the vehicle I wanted.

Thank you,
Jack & Rikki Terrell

CG
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Carolyn G.
Reidsville, NC
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
10/19/2022
3
Catégorie : Service
HORRIBLE SERVICE DEPT
To begin, Kym Smith, the sales team and the finance team were amazing, very helpful, respectful and informative. This post is purely a reflection on the service department!
I purchased a car “as is” from them on 9/5/22. I feel like I was sold the car under false pretenses and here is why.
The red flags began, when I received a phone call on 9/12/22 stating that the car had not been certified by the service department and it had not been approved to be sold. I was informed that I would need to get the car back to the dealership to have this done. They offered a loaner and brought it to me on 9/13/22. I told them that I thought the alignment was out. She agreed to have the service team fix that while they had it. After 3 days, my car was ready, and returned on 9/16/22. She said they fixed the alignment and the brake rotors. I received no paperwork.
On 9/20/22, I started the car, the check engine light was on. When I put it in drive would not move. I called Bob King Hyundai on 9/20/22. They were extremely rude and unwilling to help. After follow-up calls, they did have the car towed, and brought a loaner. Let me note that while I was purchasing the car, the person who was working hard to get the loan explained that if I had more money for my down payment, he could get me approved. He made the comment that I could go down the road to one of the independent dealerships and get approved, but I would not be guaranteed a reliable car, and I would certainly not receive good service and follow up like I would with Bob King Hyundai. Seems ironic considering the lack of communication and disclosure about my vehicle from Bob King Hyundai Service Department since the purchase.
Since the purchase I have had the car on the following dates: 9/5/22 day of purchase,9/6-9/12/22, 9/20-22/22 (while awaiting towing to Bob King), 10/18/22 upon return. While it was at Bob King Hyundai, I tried to call the service dept many times. Each time I called, they were unbelievably rude, provided no information about my car and referred me back to the sales department. Each time I have spoken to the sales department, they have been very professional, and kind, yet still were evasive and would not provide updates about the status of my car. No one once initiated calling me to update the status.
From the time my car spent at the Service dept.on 9/22/22 to the time it was transported to Ford on 10/10/22, and when it was returned on 10/10/22, I was not told what was wrong with my car and what had been done to fix it.
I have only been told that they were waiting to hear from Ford about the warranty. When I was told it was ready, I requested paperwork with service details from Bob King Hyundai’s service dept and from Ford. When Bob King Hyundai brought my car back to me on 10/18/22, the only paperwork given to me was a very brief diagnostic sheet from Ford, stating they did not find anything wrong and that they had not completed any repairs to the alignment and brakes. I found the repair note from alignment and brakes confusing, as I had been told that that had been fixed the first time it was taken back to the service department at Bob King Hyundai. The paperwork also stated that Ford was unable to contact the owner for details regarding the issue. I was never contacted by Ford, no messages were ever left for me to return a phone call. This was not a valid statement from the Ford service department. The only resolution that I visibly saw upon my car’s return on 10/18/22 was that the service light was no longer on.
After the car was dropped off on 10/18/22, I drove the car. As soon as I pulled out of the driveway, I noticed that the car began shaking when I hit the gas and turned. I googled manufacturer recalls and common vehicle concerns with 2015 Ford Focus’s, and found that there is a common problem reported with the transmission that begins with a “shuddering upon acceleration”.

CW
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Chris W.
Winston Salem, NC
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/20/2022
0
Catégorie : Service
Recall caused issue that dealership wants $500 to fix.
My Hyundai Sonata had no issues… but I received a letter every so often about needing to get a recall taken care of. I scheduled the “repair” and after waiting several months had the work completed in February. My car immediately started showing a check engine light. When my mechanic checked the code with an OBD2 reader I discovered it was related to what was “fixed” by the recall.

I scheduled a second appointment and after waiting months again was told that “since the recall had been fixed for my car, it wasn’t eligible to be fixed again.” When I explained all of the above I was told that a request for a “good will repair” would be made on my behave. The request was denied.

I was given the opportunity to pay over $500 to fix what the recall broke.

I will be posting about my experience everywhere and telling all my friends about it. I highly recommend staying away from Hyundai and Bob King Hyundai in particular.

JL
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Jason L.
Winston Salem, NC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/10/2022
10
Catégorie : Service
Bought an 2022 Hyundai Ionic 5 from Mohammed Qaddori
The process was great. Mohammed was awesome. When we're ready to buy another vehicle, I will use him again.

DM
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Denise M.
Winston Salem, NC
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/20/2022
0
Catégorie : Service
Worst Experience
I bought a 2017 Infiniti Q50 from Bob King Hyundai. When we took the car out for a test drive and it seem fine. The next day I can hear a knocking noise. I took the car back to Bob King and spoke with the salesman and the sales manager, the salesman took it for a test drive and said he didn't hear anything. I took the car to the Infiniti dealership and they said I had a bad wheel bearing. Therefor I had to use the warranty that the finance manager insisted for me to purchase. I had purchased it with the sale of the car. So I had to pay a $250 deductible, then the next day I picked up the car and it was making a this whistle type noise. I called Infiniti to take the car back in and they checked it out and come to find out the turbos in the car where gone bad. So I had to pay another deductible of $250 plus pay for the parts that the warranty didn't cover $1200, $350 for front brakes and a $150 for an oil change. It all cost a total $ 7000. This has been been the worst used car buying experience for me. when i purchased my Acura from Crown I didn't have any problems with the vehicle. I purchased that car in 2015 and still have it and I have not had any problems with it beside doing the routine maintenance. I had to spend out all this money for a vehicle that I hadn't had for thirty days. I was late posting this review because I want to wait until everything was fixed on the vehicle before writing this review. The two salesmen where great but the sales manager could have at least suggested for me to bring in the vehicle and have it checked out but his response was he could not have anyone check out something that they didn't hear at the time. When I took it to Infiniti t the next day they heard the knocking right away in front driver side of the wheel. The salesmen were young and fairly new. I was deeply disappointed in this dealership and would not purchase another vehicle from Bob King Hyundai. I felt like they knew what was wrong with the vehicle when they sold it to me and that is why the finance manager insisted on me purchasing the warranty.

MM
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Meredith M.
Kernersville, NC
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
04/05/2022
Type de service : Repair
client vérifiéVérifié Client
6
Catégorie : Service
Service has declined
This was my first service appointment that was not part of my warranty. Attention to detail was gone and there was no response to my text messages. I was extremely disappointed with my service this time, that I paid out of pocket for. I am considering not returning for my next service.

Client vérifié
Kernersville, NC
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
04/05/2022
Type de service : Repair
client vérifiéVérifié Client
1
Catégorie : Service
A bit disappointing
Take the day off it will not be ready until end of day also I am on the fence about getting work done there when it takes all day to do a two hour recall. I am considering it, I was impressed with the service advisor and the work just not the waiting all day for the second time. The staff is amazing and will treat you well, they are fantastic about updating you, it is just a bummer that it takes a full day to do a two hour max job.

TK
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Timothy K.
Advance, NC
2019 Hyundai Ioniq Hev
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
04/02/2022
Type de service : Maintenance
client vérifiéVérifié Client
2
Catégorie : Service
Not happy about Service.
Won't recommend Hyundai
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