Because I’d heard Zach on NPR, and he seemed knowledgeable, and I like to support local businesses, I brought my car to Ashland Automotive as there was an audible ticking noise coming from the engine. In addition to assessing the engine problem, Matt, the service manager, recommended a comprehensive inspection of the entire car, the cost $197.09.
The report showed that to analyze the engine problem the engine would require some disassembly, which would be $1,031.02 In addition to the engine problem, Matt produced the results of the comprehensive report that listed 7 additional repairs that he said needed addressing. The total of these reports was $2,867.93, which did not include the cost of the fix for the original problem. At first, I gave the approval for repairs, but then had second thoughts, as after close scrutiny of the report, several items and prices jumped out at me: engine air filter, $61.60 plus $55.78 labor for a total of $124.42
(The air filter had been recently replaced at Oil Stop for $26 and appeared almost brand new).
$394.63 to replace both rear shock absorbers as one was supposedly leaking. There were four other recommended repairs at costs that seemed exorbitant. I decided to get a second opinion so took my car to Automotion in Central Point and gave them the complete list of recommended repairs (that I paid $197.09 for).
Automotion reported that the power steering hose was not leaking ($288.92), the radiator hoses were good ($339.95), an engine mount did not need replacing ($234.83), the rear shocks are good, not leaking ($394.63), 4-wheel alignment was not necessary ($156.99), and the air filter was essentially new ($124.42).
Unless you’re rich and don’t care, I recommend getting a second opinion, and highly recommend Rich at Automotion. He’s honest, fair and forthright. Turns out none of the listed repairs were necessary. I told Zach and Matt that I want my $197.09 returned as I’m not OK with paying for a bogus report. So far, they’re claiming their report is justified. Whew! Look out!
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.
The report showed that to analyze the engine problem the engine would require some disassembly, which would be $1,031.02 In addition to the engine problem, Matt produced the results of the comprehensive report that listed 7 additional repairs that he said needed addressing. The total of these reports was $2,867.93, which did not include the cost of the fix for the original problem. At first, I gave the approval for repairs, but then had second thoughts, as after close scrutiny of the report, several items and prices jumped out at me: engine air filter, $61.60 plus $55.78 labor for a total of $124.42
(The air filter had been recently replaced at Oil Stop for $26 and appeared almost brand new).
$394.63 to replace both rear shock absorbers as one was supposedly leaking. There were four other recommended repairs at costs that seemed exorbitant. I decided to get a second opinion so took my car to Automotion in Central Point and gave them the complete list of recommended repairs (that I paid $197.09 for).
Automotion reported that the power steering hose was not leaking ($288.92), the radiator hoses were good ($339.95), an engine mount did not need replacing ($234.83), the rear shocks are good, not leaking ($394.63), 4-wheel alignment was not necessary ($156.99), and the air filter was essentially new ($124.42).
Unless you’re rich and don’t care, I recommend getting a second opinion, and highly recommend Rich at Automotion. He’s honest, fair and forthright. Turns out none of the listed repairs were necessary. I told Zach and Matt that I want my $197.09 returned as I’m not OK with paying for a bogus report. So far, they’re claiming their report is justified. Whew! Look out!