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Johns Auto Care Center

Score moyen
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(982 Avis)
93
Écrire un avis
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Détails du score

5 stars
92%
4 stars
4%
3 stars
1%
2 stars
<1%
1 star
<1%

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis™

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores™
-
Moyenne de ReScore™
93
Score NPS ®

Détails de l'entreprise

À propos

When Luis and Dan purchased John’s Auto Care in 2004, they both brought their experience in the luxury car industry to their business. Both having worked extensively at dealerships in sales, management, and service, they had a vision of how an auto repair shop should be run. The customer’s trust and satisfaction are paramount in their When Luis and Dan purchased John’s Auto Care in 2004, they both brought their experience in the luxury car industry to their business. Both having worked extensively at dealerships in sales, management, and service, they had a vision of how an auto repair shop should be run. The customer’s trust and satisfaction are paramount in their minds, and they will go the extra mile, making sure everyone who brings a vehicle to their shop, gets the very best service, pricing and ultimately satisfaction. John’s Auto Care Center has become well known for its service and care of BMW and Mini Cooper automobiles. Luis Brito, co-owner, has over 30 years experience with BMW, is a Master Level Certified tech and brings more expertise in the BMW repair field than anyone in the Rogue Valley! ...more

Catégories
Entretien de la voiture, Réparation automobile, Vidange
Contact
(541) 770-8061
Visiter le site web
Closed
Heures d'ouverture

Heures d'ouverture

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Heure du Pacifique (É.-U. et Canada)
3311 Biddle Rd Medford, OR 97504-4212
Obtenir des directions
Johns Auto Care Center's Avis
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(982 Avis)
Écrire un avis
Avis récents
TM
Tery M.
Oregon
Dodge Pickup
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/04/2025
client vérifiéVérifié Client
Catégorie : Service
Terry said they did what they said and they kept it on the money regarding the price. Everything they did worked out fine, they gave him a quote and came within $2 of that quote.
Recommandé
KB
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KELLY B.
Central Point, OR
Toyota Camry
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/02/2025
client vérifiéVérifié Client
10
Great service like always!
I've been taking my vehicles to John's for years and have never had an issue! I trust the mechanics. They work with my schedule. I couldn't be happier!
DO
DIANE O.
Jacksonville, OR
MINI Cooper Coupe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/01/2025
client vérifiéVérifié Client
10
Professional service
As always, John's Auto correctly diagnosed and serviced my mini cooper s.
I will continue to return!
Client vérifié
Eagle Point, OR
MINI Cooper Hardtop
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/28/2025
client vérifiéVérifié Client
10
Car fixed perfectly
The problem was diagnosed and fixed in the first visit plus they even found an annoying rattle in the rear of the car. . Communication was great and I appreciate the honesty as I've had problems with past shops taking advantage of me.
VH
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VANESSA, CHRIS H.
Central Point, OR
Scion xB
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/25/2025
client vérifiéVérifié Client
9
Oil change
Making the appointment was quick and easy. The service was very good.
MH
MARY JO H.
Jeep Cherokee
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/21/2025
client vérifiéVérifié Client
10
Jeep Cherokee
John’s Auto has been taking care of our vehicles for quite a while now and we’re very pleased
JC
JIMMY C.
Medford, OR
Ford Expedition
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/15/2025
client vérifiéVérifié Client
10
Bret always takes care of my truck and me like a Pro!!
If you’re looking for a mechanic repair shop in Medford - Johns is the Place to go !!
GJ
Georgiana J.
Oregon
Dodge Grand Caravan
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/12/2025
client vérifiéVérifié Client
Catégorie : Service
Georgiana said they are very nice, pleasant, and they got stuff fixed. They try to troubleshoot the issues. They don't make her feel like she is just a woman that doesn't know what's going on, and she appreciates that.
Recommandé
TR
Taylor R.
Oregon
Toyota Tacoma 2WD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/12/2025
client vérifiéVérifié Client
Catégorie : Service
Taylor said the process was very smooth.
Recommandé
DM
DOROTHY M.
Medford, OR
BMW X1
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/11/2025
client vérifiéVérifié Client
10
Very knowledgeable about BMW
Great service .
LD
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LESLIE D.
Gold Hill, OR
BMW 3 Series
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/07/2025
client vérifiéVérifié Client
8
Great service!
We always get great service and have been going to them for years.
RC
Roberta C.
Central Point, OR
Dodge Charger
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/07/2025
client vérifiéVérifié Client
Catégorie : Service
Roberta said she had to take her vehicle in numerous times for the same problem, but they eventually fixed it.
Recommandé
Client vérifié
Toyota Sienna
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/27/2025
client vérifiéVérifié Client
10
Routine maintenance
I had taken my van into the dealership for it's lifetime oil change and of course they said there was a long list of items due. I then called John's with that same list. Then did what needed to be done for much less then the dealership. So thankful for them.
RF
Robyn F.
Oregon
Volkswagen Passat Sedan
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/24/2025
client vérifiéVérifié Client
Catégorie : Service
Robyn said they never cease to amaze her. They're always great and go above expectations. She said Brett is always fabulous.
Recommandé
WA
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WENDY A.
Mercedes-Benz ML350
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/08/2025
client vérifiéVérifié Client
0
Scheduled Maintenance - Poor Service
I've been a customer for almost 20 years and am concerned about the level of service during the last few years. During this last visit, the technician did not sufficiently address the request for maintenance. I received a ride from a family member to the shop and paid for the maintenance. I left the premises only to discover that my vehicle had no power and was in several dangerous situations since I could not accelerate even with the pedal completely depressed. I called to explain what was occuring and returned. Tech said it would take 5 - 10 minutes as he knew what needed to be done. Over an hour and a half later of waiting technician shared that one of the parts was like a marshmallow when he reinstalled it after the fuel filter was changed. He told me he tightened it but could not guarantee that it would last a mile. To which I replied what is it going to take my car and what would it take to get my car fixed as I was absolutely NOT going to leave with that type of risk. He shared all that needed to be done (3 parts to replace) and I was advised that labor would be comped but I'd have to pay for the parts. I am deeply disappointed that the technician would be so focused on just replacing the fuel filter that he would reinstall parts that he knew were bad and put me at risk! My car was fixed a day later (not all that was listed needing repaired was done though) at no cost. This is not the first time that such focus by a tech on only the task has cost us. Please train the technicians to notify the office staff when there are other issues associated with a repair so the customer can be notified and appropriate actions can be taken to not inconvenience the customer with time and also not put the customer at risk when taking their vehicle.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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