An elder friend of mine purchased and had mounted tires from these people. The tires leaked. When brought back to the shop to discover why, a valve was replaced upon one of the tires. My friend was charged a $25 fee. When inquiring as to the fee, the attendant became annoyed and angry, at one point calling my friend "a son of a bitch". This is not appropriate behavior from any customer service oriented business. In fact, it is atrocious behavior. I will be committing myself to relaying this business' inexcusable behavior to my surrounding community.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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